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News Releases
October 8, 2010

Recreation and leisure program registration top service requests for Winnipeg 311 in third quarter of 2010
Transit route/schedule inquiries remain most frequent call
Released: 12:34 p.m.

NEWS @ A GLANCE:

Transit bus schedules were the most frequent information request made through Winnipeg's 311 service between July 1 and September 30, 2010, while Leisure Guide program registration was the top service request.
(for more details, please read the full media release below)

Winnipeg, October 8, 2010 - Transit bus schedules were the most frequent information request made through Winnipeg's 311 service between July 1 and September 30, 2010, while Leisure Guide program registration was the top service request.

Of the 341,941 phone calls and 15,335 emails (via 311@winnipeg.ca) that came to Winnipeg's 311 contact centre between July 1 and September 30, 2010, 105,604 inquiries were for information about bus schedules and 9,391 were to register for recreation and leisure programs.

The technology behind the 311 service makes it possible to track the progress of inquiries, gather information regarding call volumes, and pinpoint what citizens are inquiring about, around the clock, 365 days a year.

Some highlights of the 3rd quarter (July 1– September 30, 2010) include:

  • 70% of calls were for information
  • 30% of calls were requests for City services
  • 2,690 calls for service in French

The top five most frequent information requests:

  1. Transit bus schedule (111,472 inquiries)
  2. Recreation and Leisure (14,831 inquiries)
  3. Non-City services (11,987 inquiries)
  4. Garbage and recycling (11,901 inquiries)
  5. Street maintenance (8,851 inquiries)

The top five most frequent requests for City services:

  1. Recreation and Leisure registration (9,391 service requests)
  2. Parking Authority/ticket payment (3,285 service requests)
  3. Garbage and recycling/request for bulky pick-up (2,452 service requests)
  4. Transit employees, schedules, routes, school service (2,232 service requests)
  5. By-Law enforcement/housing complaint (2,225 service requests)

The top 5 most frequent 311 Self Service requests:

  1. Pothole repairs (94 requests)
  2. 311 Customer Satisfaction Survey (32 requests)
  3. Street sign installation/removal (24 requests)
  4. Sidewalk repairs (20 requests)
  5. Transit lost property AND Boulevard repair report (tied at 14 requests each)

The next quarterly report will be issued at the beginning of January, 2011 (for the months of October, November and December, 2010).


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Last update: 12.10.2010

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