• ensuring the recording of proceedings of City Council, Committees and public hearings
• communicating decisions of Council, Committees and public hearings to elected officials, senior administrators and the public
• maintaining and safekeeping of all Council and Committee minutes, official copies of by-laws, the City’s Voters List, and other corporate documents
• providing administrative, clerical and research services to City Council and Committees
• providing public information services through the Information Services Branch, including central City Hall Information line and Information Kiosk, in both official languages where possible
• co-ordinating the Freedom of Information and Protection of Privacy Act Programs
• conducting the general Civic Election and by-elections for the offices of Mayor, Councillor and School Trustees
• maintaining records of appointments, terms of office and qualifications of members of Boards and Commissions
• providing records services and maintaining and preserving the public historical records of the City
• operating the Board of Revision, the first level of statutory appeal of property and business taxation, and the Board of Adjustment, which conducts public hearings to consider variances and conditional uses
• responding to all Provincial inquiries
• executing City contracts and agreements

In the fulfillment of its role and responsibilities, the City Clerk’s Department is committed to ongoing improvements; ensuring high quality products and service in a cost-effective manner; being highly responsive to clients’ needs; and providing services in a professional and impartial manner.