Recreation passes

• All users of Recreation Services facilities must comply with the code of conduct and any facility rules at a Recreation Services facility. The code of conduct and facility rules are posted at each facility and on our website. The onsite supervisor has the right to allow or prevent access to any part of the building or the building in its entirety should there be any safety concerns regarding the patron’s use of the facility.
• Facility schedules are subject to change, including cancellation/closure.
• Exceptions to terms and conditions for Recreation Passes are considered on a  case-by-case basis for medical reasons or in situations where a facility closure  results in significant changes to service delivery. Requests for exceptions to these  terms and conditions must be submitted via 311.
• Limited refunds will be considered on a case by case basis for special circumstances only. Example, medical event that prohibits participation. 

Single admissions are non-refundable and non-transferable.

Visit passes do not expire and are non-transferable.

A person may be required to upgrade a child or youth visit pass where one (1) year has  passed since the purchase date, and the child or youth is no longer in the age category of  the original visit pass. 

One (1) year passes can be purchased online. One (1) year passes can be purchased on a  monthly payment plan. One-year passes cannot be purchased by cheque or bank draft.

One-year passes cannot be suspended.

A Card Replacement Fee may be applicable for lost/stolen/damaged/additional visit or one-year passes.

Single admissions and visit passes can be used for general admission at all City of Winnipeg Aquatic and Fitness Facilities, except for passes purchased explicitly for use at Peguis Trail Health & Fitness Centre, Fort Rouge Leisure Centre and Freight House Recreation Centre. 

Additional fees may apply to attend an Active Living fitness class using a standard visit or one (1) year pass. 

Active Living Passes can be used for general admission and for a registered or drop-in single fitness class offered at any City of Winnipeg Aquatic or Fitness Facility. This excludes Leisure Guide sessional Active Living programs. 

View Active Living Programs.

The Fit Together Pass is available to any organization (corporate, not-for-profit, or community-based) with 10 or more individuals interested in purchasing passes. Each individual may purchase up to a total of five passes per year, for themselves, or sponsored family/friends. Organizations can include retired members if they wish and retired members have identification that supports their affiliation. View information on how to register an organization.

Fit Together passes are non-transferable. 

Outdoor Pool Passes can be purchased at any Outdoor Pool, and select sites listed online. These passes are accepted for admission at Outdoor Pools only.

Outdoor Pool Passes are valid only in the year of purchase.

Outdoor Pool Passes are non-transferable

Where applicable, refunds will be prorated.

If a customer violates the code of conduct and is temporarily or permanently banned from programs and facilities, the customer forfeits their right to a refund.

Refunds will be automatically processed as a credit on account, unless otherwise requested.

Upon request for refund in lieu of a credit, the method of refund is determined by original payment:

• Original payments by credit card are refunded back to the same credit card.
• Original payments by debit card are refunded to debit card when requested in-person or by cheque processed by 311.
• Original payments by cash are refunded by cheque.