Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
|  Link to the City of Winnipeg French websiteFrançais  |

The Municipal Cemeteries Branch

The Municipal Cemeteries Branch

Contact Customer Sales, Service and Enquiry Information

"Community Working for Community"

Who do I contact for sales and service advice and information?
You can contact our Customer Service Advisors Sherry, Matt, or Milaini at 204-986-4348 or in person at the Brookside Cemetery Administration Office at 3001 Notre Dame Avenue.

Media inquiries should be directed to Corporate Communications by calling 204-986-6000 or via email mediainquiry@winnipeg.ca

How do I contact the administration office?
Contact us in any of the following ways:
     
In Person: Administration Office at Brookside Cemetery Office hours are:
Monday to Friday, 8:30am until 4:30pm
Except for Civic and Statutory holidays
By Telephone: 204-986-4348 We are available to take your call during office hours:   Monday to Friday, 8:30am until 4:30pm , Except for Civic and Statutory holidays
By Fax:   204-986-4298 Remember to call after you fax or email our office to ensure that we received your document. Call us if you have not heard from us within the response times stated below.
By Email:    cemeteries@winnipeg.ca
By Mail Service: City of Winnipeg Cemeteries,  Administration Office
3001 Notre Dame Avenue, Winnipeg, R3H 1B8

Can I select the interment property myself?
All clients are offered choices of interment options and locations, however for safety reasons, the final decision remains at the discretion of the Cemeteries Branch.

How do I make a selection?
Our Customer Service Advisors can arrange an appointment for you to meet them at the cemetery location of your choice. They can show you all of the available choices.

When is the cemetery open for me to visit the grounds?
The cemetery is generally open for visiting every day of the week, however hours can vary depending on the season, weather, & road conditions. Please check the Events Calendar page for general visiting hours.

Who do I contact if I have a concern?
Contact our Customer Services Advisors Milaini, Matt and Sherry, and they will assist you.

What should I do if I feel my concern is not being handled?
If you feel your concern is not being addressed, you may contact Cemeteries Administrator Jane Saxby by email or by letter addressed to the Administration Office.

What response times can I expect to my enquiry?
Response times can vary according to the type of enquiry.  Refer to the response times table below (If your enquiry is not listed in the table below, you should expect a response within 48 working hours.)

What methods of payment do you accept?
We accept cash, Visa, MasterCard, American Express, Interac or cheques made payable to “The City of Winnipeg”.  Personal cheques require 10 working days for banking, prior to a service or product being available.

 

  Cemeteries Response Time to Messages
Description

Response Time

  Disinterment of remains 4 hrs
  Donation to cemetery 48 hrs
  Engraving onto memorial stone/columbarium niche 48 hrs
  Genealogy Information 48 hrs
  Grave (burial location) location 48 hrs
  Gravesite maintenance 48 hrs
  Memorial installation/purchase 4 hrs
  Memorial stone concerns 48 hrs
 

Miscellaneous items sales (urns, vaults, history books, wreaths, etc)

24 hrs
  Photo of grave/memorial stone 48 hrs
 

Purchase of property
(lot, plot, niche, ossuary, scattering bed)    

 
     • For interment/burial (at need) 2 hrs
     • For purchase prior to need (pre-planning) 2 hrs
  Snow clearing for memorial service 4 hrs
  Tours (Remembrance Day/Memorial Day) 4 hrs
  Water off/broken pipe no response necessary
unless client asks for one
  Wreath placement 24 hrs
     
Last update: March 27, 2017
Rememberance Week Tours Grounds Hours Change BURIAL SEARCH UPDATE NOTICE Our 3 cemeteries now offer a full range of cremation interment options in garden settings. For more details please call 986-4348