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311

Sewer main renewals

Sewer main replacement We replace or repair thousands of meters of older sewer mains each year to:

  • reduce sewer backups
  • ensure sewer service is available worry free to our customers
  • protect the environment

How do we know which sewers to repair or replace?

We have an annual cleaning and inspection program which provides information about the condition of our sewer mains. Sewer pipes in poor condition are put on a list for repair or replacement. After that, they are scheduled each year based on their priority on the list. We also coordinate sewer and water renewals with street renewals as much as possible to avoid digging up new streets.

How many sewers have we inspected?

By 2013, we have inspected approximately 92% of the combined sewers, 79% of the sanitary sewers and 11% of the land drainage sewers.

How much do we spend on the inspection and repair/ replacement program?

In 2013, we will spend approximately $14.6 million on our sewer inspection and repair program. Over the past 10 years, we have spent between $11.6 and $15.6 million per year on the program.

Will I be notified if you are going to renew the sewer main on my street?

Yes. We will deliver a printed notice to your home or business a week or so before construction is going to start. The notice will tell you:

  • the dates for the project
  • lane closures, if any
  • changes in services like garbage pick-up and transit, if applicable
  • anything you need to do during renewal
  • the name of the contractor
  • the name and daytime contact information for the project consultant or administrator
  • the after hours emergency contact number

How do you coordinate renewals on major streets when access and service to businesses or large customers may be affected by construction?

We communicate with affected customers well in advance of the construction to understand their concerns and minimize the impact on business as much as possible.

How I can find out if the sewer on my street is going to be renewed?

Contact 311.

Last updated: March 13, 2014

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