Frequently asked questions (FAQ)
Discoloured water can result from routine operations such as water main breaks or water main cleaning.
We hired engineering consulting firms to assist in investigating the cause of the unprecedented increase in reports of discoloured water and to recommend measures to address discoloured water. We have now completed all of the recommended measures to address discoloured water.
If you have concerns about your water other than discolouration, please refer to the Water Quality FAQs.
About Discoloured Water
We recommend that you do not use discoloured water for any purposes that require clean water, such as for drinking, preparing food and beverages, or laundry. We recommend this because discoloured water does not taste, smell or look pleasant, and it can stain clothes. Health officials do not recommend drinking discoloured water but if small amounts are consumed accidentally, no harm is expected.
To check if discoloured water has passed:
- Turn on a cold water tap and let the water run for a few minutes. It is best to use a bathtub tap as there is no screen to trap any sediment. You can collect this water and use it to water your plants. Do not use a hot water tap because it could draw sediment into your hot water tank.
- Catch some water in a light-coloured cup. If the water isn't clear, turn off the tap, wait 30 minutes and try again. Discoloured water usually doesn't last long. If your water still isn't clear after two to three hours, contact 311.
Dirty or discoloured water is from a change in flow of water in the system. This can cause sediment in the water pipes to loosen and be released into the water. The change of flow may be caused by activities such as water main breaks, firefighting or water main cleaning. Check our water main activity or water main cleaning pages for nearby water main work.
We will look at our water main activity and water main cleaning pages to see if there is an explanation for the discoloured water in your neighbourhood. If there is a high number of reports of discoloured water in a neighbourhood, we may flush the water mains in the area (i.e., open the fire hydrants and drain the water into the street). This will usually solve the problem.
In 2009, 311 was launched in Winnipeg and it marked a change in how we collected statistics on discoloured water reports. It was also launched before the new water treatment plant was brought online. Once the treatment plant was brought online in December 2009, there was an increase in discoloured water calls. We worked with consultants and they pointed to a buildup of mineral and organic material that was reacting with the higher quality of water and causing the discoloured water. We followed their recommendations to minimize the amount of disturbances customers would experience until the water quality stabilised. We saw a decrease in reports in 2011.
In 2012, there was another increase in discoloured water reports, which continued to increase significantly through 2013. We engaged a second consultant to help find a solution to the issue and they identified manganese as the cause of the increase of discoloured water complaints. The manganese was present in one of the key chemicals we use in the water treatment process. Immediately, we began to implement the consultant's recommended changes and saw a 46 per cent decrease in discoloured water reports in 2014, compared with 2013.
Reports of discoloured water declined again in 2015 and 2016. In 2017, discoloured water increased as a result of major capital construction works.
Here is a chart of calls about discoloured water over the past few years, including calls up to to October 31, 2018.
Annual Discoloured Water Calls (SRs) at end of October 31, 2018
In the spring and summer, there are more events that change the flow of water. This includes activities such as water main renewals, water main cleaning and connecting new water mains.
Cause of Discoloured Water
Elevated levels of manganese are the major cause of the significant increase in reports of discoloured water.
Manganese is a naturally-occurring element that can be found universally in the air, soil, and water. It is an essential nutrient for humans and animals, with humans getting most of their manganese through food.
Yes. We test for manganese in tap water on a monthly basis at six locations in the distribution system. The chart below shows minimum, average and maximum manganese levels tested at these locations from 2014 to present.
The data shows an increase in the manganese in the treated water since the water treatment plant began operations in December 2009.
Although manganese levels have risen over the years in Shoal Lake, Winnipeg's water source, the primary source of the increase in manganese is ferric chloride, which was initially used in one of the key treatment processes (coagulation) at the drinking water treatment plant. As of fall 2018, we began transitioning to a new coagulant, ferric sulphate, which contains less manganese. The switch was one of the recommendations from the consultant to reduce the levels of manganese.
We are transitioning away from using ferric chloride. In the fall of 2018, we began transitioning to a new coagulant, ferric sulphate, which contains less manganese. The switch was one of the recommendations from the consultant to reduce the levels of manganese.
Ferric sulphate does the same job as the ferric chloride, but contains less manganese.
Manganese is an essential nutrient for physiological function, with most of the manganese in our body coming from food. Currently, the guideline for manganese, 0.05 mg/L, is set as an aesthetic (e.g., colour, odour, taste) objective in the Canadian drinking water quality guidelines. A maximum acceptable concentration to protect health has not been set. Studies on the possible health effects of manganese in drinking water are underway, but preliminary information indicates that any health effects would be at levels in drinking water that would be substantially higher (10 times) than those found in Winnipeg's drinking water, and would have to be associated with an exposure over a long period of time. For comparison, an average cup of tea may contain 0.4-1.3 mg of manganese and an average cup of apple juice may contain 0.2 mg of manganese.
The consultant has recommended a number of short and long term measures to reduce the level of manganese.
We have completed:
- Switching to an alternate ferric chloride product that contains lower levels of manganese
- Engage an independent consultant, whose scope will include a review of the recommendations to determine if there are any additional steps which could help to address discoloured water
- Clean and inspect the three in-town water supply reservoirs to remove any buildup of manganese sediment
- Modifying the existing water treatment process to improve manganese reduction by changing the filtration process
- Fast tracking the schedule of the Water Main Cleaning program to clean all 2,637 kilometers of water mains in a three-year program, compared to the routine program of six years.
- Investigating and implementing an alternative drinking water treatment product (a coagulant other than ferric chloride). We completed a pilot testing program using ferric sulphate, which contains less manganese, and began the transition to using this product in the fall of 2018.
We continue to operate the water distribution system with the least amount of disruption (e.g., minimizing fire hydrant use by City forces and contractors, decreasing disruptions in flow direction and velocity).
We began the transition to using a new coagulant product in the fall of 2018, based on recommendations from the consultant. The new coagulant has been tested for over a year using the pilot plant, which provided performance data including all the seasonal changes in the water we treat. Once transition to the new coagulant is complete, manganese levels in the distribution system should begin to decrease. When the distribution system finishes adjusting to the change in water chemistry, it’s expected reports of discoloured water will decrease.
Citizens should expect that even after all the measures are in place, there will continue to be incidents of discoloured water from time to time, as is common in most public water systems. A change in the rate of flow of water in the distribution system during routine operations (e.g., turning valves on and off, opening fire hydrants, repairing water main leaks) can cause sediment and minerals in the water pipes to loosen or dissolve and be released into the water.
Although discoloured water may smell, taste or look unpleasant, none of the tests or information to date indicates any microbial issues with the water, such as presence of disease-causing bacteria, protozoa or viruses.
According to The Winnipeg Regional Health Authority: "Residents should not drink discoloured water or use it for purposes such as preparing food, beverages or infant formula; however, drinking small amounts of discoloured water should not pose a health threat if accidentally consumed."
Winnipeg's water is tested each step of the way, from Shoal Lake to the tap, to ensure safe, high-quality drinking water. We use nationally accredited laboratories for the tests and we do more sampling than required by our Operating Licence, including more bacteria and chemical testing. We have tested samples of discoloured water for:
- bacteria (also an indicator of the presence of other micro-organisms, such as protozoa and viruses),
- chlorine levels, to ensure ongoing disinfection,
- the turbidity levels (clarity) of the water, and
- chemical and physical parameters, including aesthetic objectives that affect taste and colour (e.g., iron and manganese).
Our water continues to comply with the requirements of the Operating Licence issued by the Provincial Office of Drinking Water, with Manitoba regulations, and with Guidelines for Canadian Drinking Water Quality. Our test results to date have shown that even when water is significantly discoloured, there is:
- no evidence of bacterial or microbiological contamination,
- chlorine levels that meet our Operating Licence,
- turbidity levels higher in some samples, likely due to sediment in the water, and
- iron and manganese levels higher than the aesthetic objectives in some results.
We continue to update the provincial Office of Drinking Water and the regional Medical Officer of Health on our findings.
Test results suggest that manganese is the primary contributor to discoloured water, although some discoloured water samples contain levels of iron higher than the aesthetic objective of 0.3 milligrams per litre. Test results at the water treatment plant show that iron in the distribution system is not coming from the plant. The consultant has suggested that iron at the tap is coming from deposits in the distribution pipes, which primarily originate from iron water mains. Testing shows that iron levels have been decreasing over time and that iron is not a major factor at this time.
Iron is an essential element in human nutrition. Iron in quantities greater than 0.3 milligrams per litre (mg/L) in drinking water can cause an unpleasant metallic taste and rusty color, and can stain laundry or household items. Currently, the guideline for iron is set as an aesthetic (e.g., colour, odour, taste) objective in the Canadian drinking water quality guidelines. A maximum acceptable concentration to protect health has not been set. Although ingesting large quantities of iron in any form (e.g., supplements) can be harmful, there is no evidence to suggest that concentrations of iron in Winnipeg's drinking water (discoloured or otherwise) would pose a risk to human health in the short or long term.
If you notice rust or iron on clothes when taking them from the washer:
- Don't dry them in the dryer or rewash in hot water before treating the stains. Heat sets the stains and makes them difficult or impossible to remove.
- Do not use chlorine bleach to attempt to remove rust stains. Chlorine will also make the stain permanent.
- Rewash the clothes immediately in clear water with a heavy duty detergent.
There are a number of commercial stain removing products available that can remove rust stains (e.g., White Brite, RoVer Rust Remover, Rit Rust Remover, Red-B-Gone, Whink Rust & Iron Stain Remover, Super Iron Out Rust Stain Remover). Check to see if the removers are intended for white or colourfast fabrics only. Handle with care and use carefully according to the manufacturers' direction. Rinse the clothes thoroughly after treating with a stain remover.
There is also a number of eco-friendly stain removing alternatives.
No, because the cost is low and the discoloured water can be used for other purposes (e.g., watering plants or the lawn). A typical kitchen tap running for 10 minutes will use approximately 60 - 80 litres of water. This will add 28 to 37 cents to a utility bill, based on the current charge for water and sewer services at 4.6/10 of a cent per litre. The water is usually clear after running the tap for a few minutes.
For more information on Winnipeg's drinking water:
- visit our water main activity page
- visit our Water and Waste website
- visit the Winnipeg Regional Health Authority’s FAQ on discoloured water
- contact 311