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Media Releases

April 3, 2014

City launches "A Winnipeg Minute"

New public information campaign to use TV, radio, web and social media to provide citizens with facts on City services

Released: 9:10 a.m.

Winnipeg, MB - Today the City of Winnipeg, in partnership with CTV Bellmedia, launched a new feature to provide citizens with information on the services citizens rely on every day of the year.

A new “Winnipeg Minute” will be produced every month. Each feature will provide information on a specific area of City Council-approved services and programs. Sixty-second features appearing on CTV Winnipeg will be complemented by 30- and 60-second radio spots on BOB FM, TSN 1290, and 103 Virgin Radio, social media postings, and links to information on the City’s website.

The first Winnipeg Minute focuses on recycling services and can be viewed on the City’s website at A Winnipeg Minute. All monthly video vignettes will be accessible through the page as well.

In addition to the monthly features, the flexibility of radio, web and social media platforms can be used to quickly produce and provide information related to emergency situations like the current frozen water pipe situation, or spring flooding, as examples.

The City is a key provider of information and services. This program has been developed as a way to build on the ways in which we currently communicate with citizens. It will help to provide information in a more efficient, cost-effective way to a broader audience, and is expected to reach 95% of citizens through the one-year pilot program.

A Request for Proposals (RFP) for a Public Information and Communications campaign was issued in November, and closed in December 2013. Following the evaluation of seven responses to the RFP, a contract valued at $470,500 was awarded to CTV Bellmedia in January 2014. The funds for the program are being drawn from existing budgets of City departments.

City increases several services to prepare for spring thaw

Drainage improvement operations, pothole repairs ramp up;
sandbags available to residents this Friday

Released:11:41 a.m.

Winnipeg, MB - Due to forecasted warmer temperatures over the next several days, the City is increasing several services to prepare for the spring thaw including drainage improvement operations, pothole repairs and making sandbags available to residents.

Drainage improvement operations will continue on streets and lanes where drains have not yet been opened in preparation for the upcoming spring melt. Catch basin thawing services are also available 24/7. As the spring melt progresses, crews will thaw any culverts that have or may freeze up overnight throughout the thaw. Ditch maintenance, to allow for the free flowing of water, is currently ongoing and will continue until completed.

Pothole repairs are also continuing using a manual hand-patching method. As daytime temperatures rise consistently above zero degrees Celsius, six pothole patching machines (Road Patchers) and the Python Patcher will be deployed to repair potholes as quickly as possible.

In preparation for the potential for overland flooding, sandbags will be available for residents to pick up Monday-Friday between 7:00 a.m. and 3:00 p.m. beginning this Friday, April 4 at the following locations: 1220 Pacific Avenue, 960 Thomas Avenue and 1539 Waverley Street. Citizens picking up sandbags for overland flooding will be required to provide photo identification (to confirm Winnipeg residency).

With the milder temperatures, the City’s snow dumps will be closed to the public as of Saturday, April 5.

Citizens are encouraged to report pothole locations and frozen catch basins by contacting 311, open 24 hours every day, by phone at 311, using the 311 app, or by email at 311@winnipeg.ca. The City would like to remind motorists and pedestrians to use caution around crews and heavy equipment operating throughout the city over the coming weeks.

Public invited to open house to discuss pedestrian and cycling strategies

Released: 12:25 p.m.

Winnipeg, MB - What will the future of walking and cycling look like in Winnipeg? The public is invited to participate in an open house to review draft recommendations that will shape the future of walking and cycling in Winnipeg.

Over the last several months, the City has been developing strategies that will help guide transportation choices in Winnipeg.

With the completion of a city-wide telephone survey and a voluntary online survey, the City has received valuable input from over 2,200 Winnipeggers to help identify the walking and cycling needs and wants for citizens. A targeted stakeholder workshop with representation from the education, tourism, development, health, environment, accessibility, and business communities, as well as inner city and suburban organizations, and new Canadians, has also been completed.

Through the upcoming open houses, draft recommendations will be shared that will build upon investments already made in active transportation over the past several years:

  • $80 million dollars invested in pedestrian and cycling facilities in Winnipeg since 2008.
  • Cycling network has more than doubled from 175 km in 2006 to 392 km in 2012.
  • Cycling has increased by 40%, and is the fastest growing transportation choice in the city. Winnipeg’s growth in cycling is second only to Toronto in Canada.

“What we have heard through the engagement process to date is that improving sidewalks and connections for pedestrians, and completing the development of a sustainable and well-connected bicycle network, are at the top of the average citizen’s priorities when asked about active transportation,” said Kevin Nixon, the City’s Active Transportation Coordinator. “We are very happy with the progress to date and look forward to the upcoming open houses.”

A public open house will be held on Saturday, April 12, 2014 between 11am and 4pm at the Manitoba Theatre for Young People located at 2 Forks Market Road. The team will present the draft city-wide bicycle and pedestrian network as well as draft recommendations for new City policies related to active transportation.

Additional open houses will be held on Tuesday, April 15, 2014 between 3pm and 8pm at the Sinclair Park Community Centre located at 490 Sinclair Street and at the Manitoba Hydro Place Atrium located at 360 Portage Avenue for those unable to attend the Saturday open house.

The public can continue to participate in this project in the following ways:

Related links:

Frozen Pipes Bulletin #22: Update on City services and support for citizens and businesses with frozen water pipes

Customers running their water to prevent water pipes from freezing advised to pay their last bill amount until their account is adjusted

Released: 1:59 p.m.

Winnipeg, MB - Customers who receive their quarterly utility bill and are running a cold water tap continuously to prevent a frozen water pipe are advised to pay the same amount they paid on their last quarterly utility bill.

These customers are assured that late payment charges will not be applied for the balance showing as outstanding. Accounts will be adjusted once the City determines that the risk of frozen pipes is over and notifies residents that they can stop running water to prevent freezing, which could be as late as June.

This applies to:

  • customers notified by the City to take the preventative measure of running one cold water tap at a trickle continuously to prevent water pipes from freezing,
  • customers that have had a frozen water pipe thawed and were notified by City staff to run their water continuously to prevent the water pipe from freezing again, and
  • customers that have authorized the City to hook up a temporary hose to provide water to their neighbour. These customers should also pay their last bill amount, as they will not be charged for the additional water used by their neighbour. Their account will be adjusted once the hose line is no longer required and a meter reading is provided at the time the hose line is disconnected.

A credit will be applied to utility bills of up to a maximum of 1.5 cubic metres per day (1,500 litres) as long as the Utility Billing Centre has received two water meter readings - a reading at the time a tap was left running continuously and a reading when advised by the City to stop running water continuously. This volume is the equivalent of approximately $5.45 per day or $500 per quarter. Utility bills are issued quarterly.

Customers on the pre-authorized payment plan can contact the Utility Billing Centre at least five days before the date the amount owing is due to be withdrawn from their account. The pre-authorized payment will be stopped for that bill and customers can then pay the same amount they paid on their last quarterly utility bill.

Customers can reach the Utility Billing Centre by email at utilitybill@winnipeg.ca or by phone at 204-986-2455. The Centre is open:

  • Monday through Thursday, 8:30 a.m. to 7:00 p.m. (except holidays)
  • Friday and Saturday, 8:30 a.m. to 4:30 p.m. (except holiday long weekends).

Call volumes are expected to be higher than normal at the Centre until the risk of freezing is over and all utility accounts are adjusted.

This winter there has been a sudden and dramatic increase in frozen water pipes due to prolonged periods of frigid temperatures and deeper-than-usual frost penetration into the ground. This is the second coldest winter in 75 years and the frost is currently at an average of about seven to eight feet deep below pavement surfaces.

For more information about frozen pipes, please visit winnipeg.ca/frozenpipes

Related links:

Temporary road closures on William R Clement Parkway, April 5 to 7, 2014

Released: 3:40 p.m.

Winnipeg, MB - Residents are advised that the William R Clement Parkway will be temporarily closed for periods of time from Saturday, April 5 to Monday, April 7, accommodate a major film production.

Temporary closure information

Saturday, April 5 from 6:00 p.m. to Sunday, April 6 at 7:00 a.m.

  • William R Clement Parkway will be closed to all non-film vehicular traffic between Roblin Boulevard (southbound) and Grant Avenue (northbound).

Sunday, April 6 from 6:00 p.m. to Monday, April 7 at 7:00 a.m.

  • William R Clement Parkway will be closed to all non-film vehicular traffic between Roblin Boulevard (southbound) and Grant Avenue (northbound).

Note for pedestrians:

The film production will conduct intermittent pedestrian control on the north/south walkway on the west side of William R Clement Parkway between the pedestrian bridge and Roblin Boulevard.

To view a map of these temporary road closures, please visit City of Winnipeg - Lane Closures

Last update: April 3, 2014