COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

October 20, 2020

City launches redesigned homepage and 311 self-service website

Released: 9:27 a.m.

Winnipeg, MB – Starting today, visitors to the City of Winnipeg’s website will notice a new look and improved features on the homepage and 311 self-service website. The City has redesigned both of these pages to improve the customer experience and put the focus on the information and services residents need most.

“The launch of the redesigned homepage and 311 self-service website will help modernize the City’s online interactions with residents and businesses. I’m pleased that it is now optimized for viewing on a phone or tablet,” said Mayor Brian Bowman. “Analytics were used to identify the most used parts of the City website so they can be promoted on the homepage. Work will continue so that other City webpages will be migrated into the new format.”

The new 311 self-service website includes 14 self-service request forms in one convenient location, available in French and English. Residents can also now submit and track 311 service requests directly from the homepage.

Both the new homepage and 311 self-service website have been designed to be mobile friendly and accessible, ensuring that residents will have the same experience using a mobile phone, tablet, or home computer. The new 311 self-service website replaces the 311 mobile app, which is no longer available as of today.

“We know that our website is the first place many residents and visitors go for information on their municipal government, so it’s important that it offers a positive experience,” said Felicia Wiltshire, Director of Customer Service & Communications. “We looked closely at how visitors interact with both the homepage and 311 self-service website to create a new, streamlined design that’s more widely accessible with the most in demand information up front.”

The homepage redesign has been a data-driven process which analyzed where different audiences were going on the website and why people were calling 311, and that data was used to put the most sought-after information front and centre. In 2019, there were 19.7 million visits to City of Winnipeg webpages, with over 687,000 of those visits going to the homepage, and over 697,000 visits to the Winnipeg Transit home page. The top call driver for 311 continues to be requests for information on bus schedules.

Residents can also continue to contact 311 through phone, email, and social media for information and service requests.

Public advised of potential COVID-19 exposures on Winnipeg Transit

Released: 3:37 p.m.

Winnipeg, MB – Manitoba Health, Seniors and Active Living has indicated of potential COVID-19 exposures on Winnipeg Transit on Monday, October 12 and Tuesday, October 13.

On both days, a passenger rode route 17 between 8:14 a.m. and 8:33 a.m., boarding at Northbound McGregor Street at Enniskillen Avenue and exiting at Westbound Jefferson Avenue at Cannes Crescent.

On October 12 only, a passenger rode route 17 between 3:20 p.m. and 3:40 p.m., boarding at Northbound Mandalay Drive and Jefferson Avenue, and exiting at Southbound McGregor Street and Enniskillen Avenue.

Whenever Winnipeg Transit is made aware of a potential COVID-19 exposure, scheduling information is cross-referenced, and any operators identified to have been driving potentially affected buses are notified so appropriate follow-up measures can be taken.

Residents are reminded that if they are showing symptoms of COVID-19, they are advised to visit a testing site as soon as possible. Those who have concerns about symptoms or who are unsure whether they should be tested can call Health Links-Info Santé at 204-788-8200 or toll free at 1-888-315-9257. For the most up-to-date information related to COVID-19, visit:

Winnipeg Transit began requiring the use of masks that cover the mouth, nose and chin on buses and in Transit Plus vehicles on August 29, 2020, in addition to other measures brought in as part of our ongoing commitment to protect the health and safety of passengers and staff.

These measures include an enhanced sanitization program that sees all buses treated with a hospital grade sanitizer at least once every 48 hours, using electrostatic sprayers aimed primarily at high-touch point areas. You can learn more about the cleaning procedure in this video.

Passengers are reminded of their role in safe Transit use, and asked to follow these guidelines:

  • Maintain a reasonable separation between yourself and others.
  • Practice good hand hygiene by washing your hands before and after riding transit and refraining from touching your face.
  • Wear a non-medical mask that covers your nose, mouth and chin at all times.
  • Be kind to others who may not be able to wear a non-medical mask.
  • Exit at the rear door if you are able in order to reduce crowding. Passengers who need to exit using the front door, such as wheelchair users, can still do so.
  • Consider riding in off-peak hours if possible to help make sure there’s space for everyone who needs it.
  • Don’t board buses that don’t have enough room for you to keep a distance between yourself and others.
  • Our operators are covered by shields that are to remain fully deployed at all times to stop the spread of COVID-19. We ask our passengers to stay back from the shield and to move away from the operator once fare is paid.
  • If you are sick; follow advice to isolate and do not take public transit.

Passengers are also reminded that single-use masks are available at Winnipeg Transit Customer Service Centres as part of our efforts to educate the public on the mask requirement. More information about how to wear a mask safely and our ongoing efforts to keep Transit safe is available on the Winnipeg Transit Response to COVID-19 page.

Winnipeg Fire Paramedic Service assists with evacuation on Garry Street

Released: 10:39 p.m.

Winnipeg, MB – At 7:41 p.m. on Tuesday, October 20, 2020, the Winnipeg Fire Paramedic Service (WFPS) began the process of evacuating all occupants from a 21-storey residential building in the 0-100 block of Garry Street.

As a result of recent water damage in the building, the primary and secondary power in the building was inoperable and could not be quickly restored, causing a loss of power, heat, and the fire alarm and sprinkler system. These system failures led crews to deem the building temporarily unsafe for occupancy and it was evacuated.

The City of Winnipeg’s Emergency Social Services (ESS) team was deployed to the scene to help evacuees secure temporary living arrangements until the building is safe for re-entry.

No injuries were reported. Crews will remain on scene until the evacuation is complete.

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