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COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux
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Activity terms and conditions

Important Information

  • Participants are required to complete a self-assessment for COVID-19 prior to attending each class.
  • Participants are required to stay at home if ill with symptoms of COVID-19 until criteria to discontinue isolation have been met, in consultation with the local public health authority (PHA) or healthcare provider.
  • Participants sent home due to demonstrated symptoms of coronavirus will be automatically withdrawn from all activities for a period no less than 14 days. Note: During Summer 2020 Session, prorated refunds will be provided to a participant that is staying home due to exhibiting symptoms of COVID-19 and/or in quarantine due to exposure of COVID-19, or taking care of someone who has COVID-19.
  • Activity Withdrawals are subject to the Program Withdrawal Fee. Withdrawals due to coronavirus will not have the Program Withdrawal Fees applied.
  • Indoor recreation facilities, including, in-person registration centres are currently closed. Transfers and withdrawals can be completed by phone. To transfer or withdraw from an activity, customers will have to call 311.

Transfers:

  • Same day transfers for facility admissions activities will not be allowed.

Activity Cancellations:

  • Activities are subject to change.
  • Participants will receive a full refund, or if the activity has already started, a prorated refund based on the number of classes already held, if the activity is being cancelled due to inclement weather.
  • Outdoor activity cancellations will be posted to Winnipeg.ca/cms/recreation after 9:00 a.m. each day, and available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
    • The weather turns to thundershowers during the day.
    • Lightning and/or thunder are present.
    • Access to a phone for emergencies, first aid kit or washroom facilities are not available.

Refunds:

  • Refunds will be automatically processed as a credit on account, unless otherwise requested.
  • Upon request for refund in lieu of a credit, the method of refund is determined by original payment.

Learn to Swim

6 to 10 Week Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

1 to 5 Week Sessions or Condensed 5 Class Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
  • Transfers out of an activity are accepted up to the day prior to the 2nd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.

Learn to Skate

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Leadership

  • New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

Activities 3 Days or Less in Duration

  • New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

All Other Activities

  • New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Activity Cancellations

  • Activities are subject to change.
  • You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
    • Your refund will not be subject to the Program Withdrawal Fee.
  • If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update: August 10, 2020

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