Activity terms and conditions
Important Information
- Transfers and withdrawals can be completed by calling 311 or in person at an indoor recreation facility.
- Please avoid attending programs if you are feeling unwell.
- Programming is subject to change in accordance with potential COVID-19 impacts.
Activity Cancellations:
- Activities are subject to change.
- You will receive a full refund if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, inclement weather, etc.
- If the activity has already started, your refund will be prorated based on the number of classes already held.
- Your refund will not be subject to the Program Withdrawal Fee.
- Outdoor activity cancellations will be posted to winnipeg.ca/cms/recreation after 9:00 a.m. each day, and are available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
- The weather turns to thundershowers during the day.
- Lightning and/or thunder are present.
- Access to a phone for emergencies, first aid kit or washroom facilities are not available.
Refunds:
- Refunds will be automatically processed as a credit on account, unless otherwise requested.
- Upon request for refund in lieu of a credit, the method of refund is determined by original payment.
Learn to Swim
6 to 10 Week Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
1 to 5 Week Sessions or Condensed 5 Class Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
- Transfers out of an activity are accepted up to the day prior to the 2nd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.
Learn to Skate
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Leadership
- New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
Activities 3 Days or Less in Duration
- New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
All Other Activities
- New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Last update:
March 28, 2022
