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Activity Terms and Conditions

All City of Winnipeg owned and operated recreation and library facilities are closed, and all programs and bookings are cancelled, until further notice.

Visit the COVID-19 website for a comprehensive listing of service impacts.

Important Information

  • All withdrawals requested by participants will be subject to the $13.23 Program Withdrawal Fee.
  • Transfers and withdrawals can be completed by phone or in person. To transfer or withdraw from an activity, please call 311 or visit one of our in-person registration locations.

Transfers

  • Transfer requests between activities for the same participant within the same session or to an earlier session will be accommodated where possible.
  • There is no fee to transfer the same participant from one activity to another.
  • If you transfer to an activity with a higher fee, you will be required to pay the difference before attending the next class, or no later than 8:30 am on the second day from the transfer notification, whichever comes first. A Late Payment Penalty may apply to overdue balances. If the activity is of a lesser fee, you will receive a refund based on the original form of payment.

Refunds

  • Method of refund is determined by original payment.
    • Original payments by credit card are refunded back to the same credit card.
    • Original payments by debit card are refunded to debit card when requested in-person or by cheque processed by 311.
    • Original payments by cash or cheque are refunded by cheque.

Learn to Swim

6 to 10 Week Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

1 to 5 Week Sessions or Condensed 5 Class Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
  • Transfers out of an activity are accepted up to the day prior to the 2nd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.

Learn to Skate

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Leadership

  • New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

Activities 3 Days or Less in Duration

  • New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

All Other Activities

  • New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Activity Cancellations

  • Activities are subject to change.
  • You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
    • Your refund will not be subject to the Program Withdrawal Fee.
  • If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update: April 8, 2020

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Les renseignements personnels qui sont inclus dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer notre site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone (311) si vous avez des questions sur la collecte de ces renseignements.