Activity Terms and Conditions
Important Information
- All withdrawals requested by participants will be subject to the $13.02 Program Withdrawal Fee.
- Transfers and withdrawals can be completed by phone or in person. To transfer or withdraw from an activity, please call 311 or visit one of our in-person registration locations.
Transfers
- Transfer requests between activities for the same participant within the same session or to an earlier session will be accommodated where possible.
- There is no fee to transfer the same participant from one activity to another.
- If you transfer to an activity with a higher fee, you will be required to pay the difference before attending the next class, or no later than 8:30 am on the second day from the transfer notification, whichever comes first. A Late Payment Penalty may apply to overdue balances. If the activity is of a lesser fee, you will receive a refund based on the original form of payment.
Refunds
- Method of refund is determined by original payment.
- Original payments by credit card are refunded back to the same credit card.
- Original payments by debit card are refunded to debit card when requested in-person or by cheque processed by 311.
- Original payments by cash or cheque are refunded by cheque.
Learn to Swim
6 to 10 Week Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
1 to 5 Week Sessions or Condensed 5 Class Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
- Transfers out of an activity are accepted up to the day prior to the 2nd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.
Learn to Skate
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Leadership
- New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
Activities 3 Days or Less in Duration
- New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
All Other Activities
- New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Activity Cancellations
- Activities are subject to change.
- You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
- Your refund will not be subject to the Program Withdrawal Fee.
- If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update:
March 6, 2019
