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Activity Terms and Conditions

Important Information

  • All withdrawals requested by participants will be subject to the $13.23 Program Withdrawal Fee.
  • Transfers and withdrawals can be completed by phone or in person. To transfer or withdraw from an activity, please call 311 or visit one of our in-person registration locations.

Transfers

  • Transfer requests between activities for the same participant within the same session or to an earlier session will be accommodated where possible.
  • There is no fee to transfer the same participant from one activity to another.
  • If you transfer to an activity with a higher fee, you will be required to pay the difference before attending the next class, or no later than 8:30 am on the second day from the transfer notification, whichever comes first. A Late Payment Penalty may apply to overdue balances. If the activity is of a lesser fee, you will receive a refund based on the original form of payment.

Refunds

  • Method of refund is determined by original payment.
    • Original payments by credit card are refunded back to the same credit card.
    • Original payments by debit card are refunded to debit card when requested in-person or by cheque processed by 311.
    • Original payments by cash or cheque are refunded by cheque.

Learn to Swim

6 to 10 Week Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

1 to 5 Week Sessions or Condensed 5 Class Sessions

  • New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
  • Transfers out of an activity are accepted up to the day prior to the 2nd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.

Learn to Skate

  • New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
  • Transfers out of an activity are accepted up to the day prior to the 3rd class.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Leadership

  • New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

Activities 3 Days or Less in Duration

  • New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
  • Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
  • Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.

All Other Activities

  • New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
  • Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.

Activity Cancellations

  • Activities are subject to change.
  • You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
    • Your refund will not be subject to the Program Withdrawal Fee.
  • If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update: July 26, 2019