Activity terms and conditions
Beginning Monday, March 8 select fitness and leisure centres will re-open for limited fitness service only. We continue to work on reopening plans for select indoor pools and indoor arenas. Our recreation and leisure programs and services, including all Leisure Guide programming remain suspended until further notice.
À partir du lundi 8 mars, on rouvrira certains centres de conditionnement physique et de loisirs pour y offrir des services de conditionnement physique limités seulement. Toutes les piscines intérieures et tous les arénas resteront fermés jusqu’à nouvel ordre. Nos programmes et services de loisirs, y compris tous les programmes du Guide Loisirs, sont annulés jusqu’à nouvel ordre.
Important Information
- Participants are required to complete a self-assessment for COVID-19 prior to attending each class.
- Participants are required to stay at home if ill with symptoms of COVID-19 until criteria to discontinue isolation have been met, in consultation with the local public health authority (PHA) or healthcare provider.
- Participants sent home due to demonstrated symptoms of coronavirus will be automatically withdrawn from all activities for a period no less than 14 days. Note: During Fall 2020/Winter 2021 Sessions, prorated refunds will be provided to a participant that is staying home due to exhibiting symptoms of COVID-19 and/or in quarantine due to exposure of COVID-19, or taking care of someone who has COVID-19.
- Activity Withdrawals are subject to the Program Withdrawal Fee. Withdrawals due to coronavirus will not have the Program Withdrawal Fees applied.
- Indoor recreation facilities, including, in-person registration centres are currently closed. Transfers and withdrawals can be completed by phone. To transfer or withdraw from an activity, customers will have to call 311.
Transfers:
- Same day transfers for facility admissions activities will not be allowed.
Activity Cancellations:
- Activities are subject to change.
- Participants will receive a full refund, or if the activity has already started, a prorated refund based on the number of classes already held, if the activity is being cancelled due to inclement weather.
- Outdoor activity cancellations will be posted to winnipeg.ca/cms/recreation after 9:00 a.m. each day, and available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
- The weather turns to thundershowers during the day.
- Lightning and/or thunder are present.
- Access to a phone for emergencies, first aid kit or washroom facilities are not available.
Refunds:
- Refunds will be automatically processed as a credit on account, unless otherwise requested.
- Upon request for refund in lieu of a credit, the method of refund is determined by original payment.
Learn to Swim
6 to 10 Week Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
1 to 5 Week Sessions or Condensed 5 Class Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
- Transfers out of an activity are accepted up to the day prior to the 2nd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.
Learn to Skate
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Leadership
- New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
Activities 3 Days or Less in Duration
- New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
All Other Activities
- New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Activity Cancellations
- Activities are subject to change.
- You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
- Your refund will not be subject to the Program Withdrawal Fee.
- If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update:
November 9, 2020
