Activity terms and conditions
Effective May 8, 2021 and until further notice:
- All recreation and leisure programs and services, including Leisure Guide programs, are suspended.
- All City-owned and operated fitness and leisure centres, gyms, indoor pools, arenas, and libraries are closed.
Dès le 8 mai 2021 et jusqu’à nouvel ordre :
- Tous les programmes et services de loisirs, y compris les programmes du Guide Loisirs, sont interrompus.
- Tous les centres de conditionnement physique et de loisirs, tous les gymnases, toutes les piscines intérieures et tous les arénas que la Ville possède et exploite sont fermés.
Important Information
- Participants are required to complete a self-assessment for COVID-19 prior to attending each class.
- Participants are required to stay at home if ill with symptoms of COVID-19 until criteria to discontinue isolation have been met, in consultation with the local public health authority (PHA) or healthcare provider.
- Participants sent home due to demonstrated symptoms of coronavirus will be automatically withdrawn from all activities for a period no less than 14 days. Note: During Spring 2021 Sessions, prorated refunds will be provided to a participant that is staying home due to exhibiting symptoms of COVID-19 and/or in quarantine due to exposure of COVID-19, or taking care of someone who has COVID-19.
- Activity Withdrawals are subject to the Program Withdrawal Fee. Withdrawals due to coronavirus will not have the Program Withdrawal Fees applied.
- Transfers and withdrawals can be completed by calling 311 or in person at an indoor recreation facility.
Transfers:
- Same day transfers for facility admissions activities will not be allowed.
Activity Cancellations:
- Activities are subject to change.
- Participants will receive a full refund, or if the activity has already started, a prorated refund based on the number of classes already held, if the activity is being cancelled due to inclement weather.
- Outdoor activity cancellations will be posted to winnipeg.ca/cms/recreation after 9:00 a.m. each day, and available by calling 311. An outdoor activity may be cancelled throughout the day if any of the following conditions arise:
- The weather turns to thundershowers during the day.
- Lightning and/or thunder are present.
- Access to a phone for emergencies, first aid kit or washroom facilities are not available.
Refunds:
- Refunds will be automatically processed as a credit on account, unless otherwise requested.
- Upon request for refund in lieu of a credit, the method of refund is determined by original payment.
Learn to Swim
6 to 10 Week Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
1 to 5 Week Sessions or Condensed 5 Class Sessions
- New registrations and transfers into an activity are accepted up to the date and start time of the 2nd class.
- Transfers out of an activity are accepted up to the day prior to the 2nd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 2nd class. The Program Withdrawal Fee will apply.
Learn to Skate
- New registrations and transfers into an activity are accepted up to the date and start time of the 3rd class.
- Transfers out of an activity are accepted up to the day prior to the 3rd class.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Leadership
- New registrations and transfers into an activity are accepted up to the start date and time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
Activities 3 Days or Less in Duration
- New registrations and transfers into an activity are accepted up to the date and start time of the 1st class.
- Transfers out of an activity are accepted up to 7 days prior to the start date of the activity.
- Withdrawals are accepted and eligible for a refund up to 7 days prior to the start date of the activity. No refunds will be issued with less than 7 days’ notice. The Program Withdrawal Fee will apply.
All Other Activities
- New registrations and transfers into an activity are accepted any time (pro-rated) at the discretion of the activity supervisor.
- Withdrawals are accepted and eligible for a pro-rated refund up to the day prior to the 3rd class. The Program Withdrawal Fee will apply.
Activity Cancellations
- Activities are subject to change.
- You will receive a full refund based on the original form of payment if we have to cancel an activity for any reason: insufficient registration, facility/instructor not available, etc.
- Your refund will not be subject to the Program Withdrawal Fee.
- If the activity has already started, your refund will be prorated based on the number of classes already held.
Last update:
March 22, 2021
