COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

For information on facilities that have reopened, please see: Reopening City facilities.

The following is a comprehensive listing of current service impacts:

Last updated on: September 15, 2021

For the most up-to-date health information about COVID-19 and current risk level in Manitoba, visit manitoba.ca/covid19.

The City of Winnipeg is continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.

Arenas

Effective September 3, 2021, proof of COVID-19 immunization is now required to visit and participate in programming at City-operated arenas.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID to confirm that their identity matches their COVID-19 immunization card.

For more information on Manitoba immunization cards, see: Province of Manitoba – Immunization Cards and Immunization Records.

For more information, see: Recreation & Leisure.

Assessment & Taxation

In-person interior residential property inspections have resumed. We are continuing to offer inspections completed through photos or via phone.

Bilingual Service Centre

The City of Winnipeg service counter at the Bilingual Service Centre at 170 Goulet St. is temporarily closed until further notice.

Please visit 510 Main St. for in-person service, contact 311, or see: Online City services

By-Law Enforcement Services

In-person interior residential property inspections have resumed. We are continuing to offer inspections completed through photos or via phone.

Committee & Council meetings

The Council Building at City Hall is open to the public under limited circumstances. This includes appearing as delegation and meeting with elected officials by appointment. A visitor capacity of 50 people is in place. People wishing to appear remotely as delegations will be accommodated.

Council is continuing to hold electronic meetings of Council and Committees of Council which can be watched on the City’s YouTube channel.

For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code if they wish to participate remotely in the meeting.

Community centres

Although community centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each community centre board is responsible for the management and operations of their centre, including setting their own COVID-19 guidelines based on current public health orders.

General Council of Winnipeg Community Centres

Connected walkway system

The connected walkway system has fully re-opened. Residents can access the skywalks from 6:30 a.m. - 12:30 a.m., seven days a week. They are closed on statutory holidays.

The underground concourse at Portage & Main can be accessed 24/7.

Construction inspections & building permits

The Zoning & Permits Branch, located at 31-30 Fort St., is not accepting walk-in customers.

Residential and commercial applications must be submitted digitally through the process outlined below to ensure efficient processing.

  • Permit applications can be submitted through Permits Online, where available. can be submitted through Permits Online , where available. All other applications can be submitted via: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications through Permits Online, where you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications through the digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. 

Customers can submit credit card payments through Permits Online or over the phone by calling 204-986-5140 and following the prompts.

If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person.

Please note that we are experiencing higher than normal volumes and longer wait times. We appreciate your patience as we review applications in the order they are received.

Fitness & leisure centres

Effective September 3, 2021, proof of COVID-19 immunization is now required to visit City-operated poolsfitness and leisure centres, and arenas. In addition, those participating in indoor programming at these facilities, as well as City libraries, are now required to show proof of immunization.

Proof of immunization is not required to visit a library branch; however, select indoor programming will require proof of immunization – participants will be notified accordingly.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID to confirm that their identity matches their COVID-19 immunization card.

For more information, see: Ongoing Response.

For more information, including facility schedules and admissions details, see:  Recreation & leisure.

Garbage, recycling & yard waste

All 4R Winnipeg Depots are still operating; however, in an effort to promote physical distancing, only one vehicle will be permitted to drop off material at a bin at a time.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Can I put gloves, masks, sanitizing wipes, and facial tissues in my recycling?

No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.

Learn what you can recycle at winnipeg.ca/recycling.

I need to suspend my business’ collection service due to COVID-19, what’s the process?

If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.

Human resources

The City of Winnipeg is still hiring. View a list of current vacancies.

Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage physical distancing. Should there be a need to do in-person interviews, physical distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.

What if I don’t feel well on the day of my in-person interview?

We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.

Will typing tests administered by the Staffing Branch still be available throughout the COVID-19 outbreak?

Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make alternate arrangements.

If I do not have access to a computer and or require assistance applying for a job, what do I do?

Please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make an appointment and or troubleshoot application issues.

Leisure Guide

We’re offering Leisure Guide programming this fall. The  Fall 2021 Leisure Guide is now available online. Swimming and skating lessons are also being offered this fall, and the Fall 2021 Leisure Guide Swimming brochure and the Fall 2021 Leisure Guide Skating brochure are both available online.

Registration is open for Fall 2021 Leisure Guide programming.

Effective September 3, 2021, proof of COVID-19 immunization is now required to visit and participate in indoor programming at City-operated poolsfitness and leisure centres, and arenas.

Proof of immunization is not required to visit a library branch; however, select indoor programming will require proof of immunization – participants will be notified accordingly.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID to confirm that their identity matches their COVID-19 immunization card.

For more information, see: Ongoing Response.

For more information on Leisure Guide programming, including information on how to register, see: Recreation & leisure.

Parking

The Parking Store, located at 495 Portage Ave, is closed to members of the public until further notice. All services are available online or by contacting 311.

Effective Saturday, March 28, 2020 until September 30, 2021, the following are changes related to parking:

  • Offering one-hour complimentary parking at all metered locations throughout Winnipeg. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
  • Relaxing enforcement of 1-2 hour time limits on residential streets with the exception of streets around Deer Lodge Centre where there are ongoing parking availability issues; however, residents must obey all other parking restrictions (i.e. obstructing fire hydrants, parking too close to intersections,  etc.).

Effective Saturday, March 28, 2020 and throughout the pandemic:

  • Adding temporary 15-minute loading zones in various locations throughout the Downtown and the Exchange District to benefit local businesses.

My residential street has a time limit – in light of COVID-19, is the City still ticketing?

Effective March 28, 2020 we relaxed enforcement of the 1-2 hour time limits on residential streets with parking time restrictions until further notice to accommodate employees who are now required to be home for longer periods of time due to self-isolation and work from home requirements. Residents are reminded to continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).

Do I have to pay for metered on-street parking?

Effective March 28, 2020 we are offering one-hour complimentary parking at all metered locations throughout Winnipeg until further notice. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.

How is the City making it easier for customers to pick up food from restaurants and retail items from shops in light of COVID-19?

To support local businesses, the City worked with local BIZ groups to establish temporary “curbside pick-up locations” in select locations throughout the Downtown and the Exchange District. These curbside pick-up location allow patrons to park for free for 15 minutes, while they are picking up food or retail items.

How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?

Please consult Online City services for more information on self-serve applications.

Why did I receive a ticket for parking over 1-2 hours on a residential street near Deer Lodge Centre?

On October 29, 2020, Council passed a motion to continue relaxed enforcement of 1-2 hour time limits on residential streets, through to September 30, 2021. The motion provides an exception for certain streets near Deer Lodge Centre, where enforcement of time restrictions will continue due to ongoing parking availability issues.

Regular enforcement for time restrictions will continue on the following streets:

  • Moorgate Street (between Portage Avenue and Bruce Avenue)
  • Sharp Boulevard (between Portage Avenue and Bruce Avenue)
  • Duffield Street (between Portage Avenue and Bruce Avenue)
  • Guildford Street (between Lodge Avenue and Bruce Avenue)
  • Woodlawn Street (between Lodge Avenue and Bruce Avenue)
  • Belvidere Street (between Lodge Avenue and Bruce Avenue)
  • Portage Avenue (between Conway Street and Belvidere Street)
  • Lodge Avenue (between Conway Street and Sharp Boulevard)

Residents of streets with time-restricted parking can apply for a Residential Parking Permit online or by contacting 311.

Planning, Property & Development

Commercial and housing in-person inspections of occupied dwellings have resumed, and are subject to COVID-19 pre-screening at time of request and at time of inspection. Alternate and virtual inspections continue to be offered.

Learn more about scheduling a housing inspection or requesting an extension if an inspection is due before in-person services are available. Please be advised that all evening and Saturday time slots are suspended until further notice.

Pools

Effective September 3, 2021, proof of COVID-19 immunization is now required to visit and participate in programming at City-operated poolsfitness and leisure centres, and arenas.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID to confirm that their identity matches their COVID-19 immunization card.

For more information, see: Ongoing Response.

For more information on Leisure Guide programming, including information on how to register, see: Recreation & leisure.

Property & business taxes

As part of the 2021 Balanced Budget Update, Council has approved a three-month deferral of property and business taxes in 2021 in order to continue to support property and business owners who may need further relief during the COVID-19 pandemic. Late payment fees will begin again on the first day of the month following the deferral date.

When are my property taxes due?

The due date for property taxes remains on June 30, 2021.

Property owners that are able to pay their 2021 property taxes in full on or before June 30, 2021 time are encouraged to do so. For property owners who may need temporary relief, the City is waiving penalties for unpaid 2021 property taxes until September 30, 2021. Penalties on outstanding 2021 property taxes will be applied effective on October 1, 2021.

When are my business taxes due?

The due date for business taxes remains on May 31, 2021.

Business owners that are able to pay their business taxes in full on or before May 31, 2021 are encouraged to do so. For business owners who may need temporary relief, the City is waiving penalties for unpaid 2021 business taxes until August 31, 2021. Penalties on 2021outstanding business taxes will be applied effective September 1, 2021.

Will fees also be waived on taxes owing from previous years?

No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.

When will I get my tax bill?

The 2021 business tax bills are mailed in April 2021 and the due date on the bill will be May 31, 2021.

The 2021 property tax bills are mailed in May 2021 and the due date on the bill will be June 30, 2021.

How much are unpaid tax penalty fees after the extended waiver period ends?

Penalties for late payment of 2021 property and 2021 business taxes are being waived for three months following their due date. For property taxes, late payment fees will begin on October 1, 2021. For business taxes, late payment fees will begin on September 1, 2021.

The penalty rate for unpaid tax will be 2.50% per month until the taxes are paid in full.

Please note that penalties on 2020 or prior taxes outstanding will continue to be added to on the first of each month until the taxes are paid in full at the prevailing penalty rates. More information on penalty rates is available at Assessment and Taxation - Penalties and Charges.

Can I pay my taxes online?

Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.

Can I pay my taxes in person?

Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building In person payment methods include cash, debit, and cheque. Capacity is reduced in consideration of the provincial public health orders. Please allow additional time when visiting the 311 Counter.

Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time. The Bilingual Service Centre at 170 Goulet Street is temporarily closed at this time.

Can I pay my taxes by credit card?

Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.

At this time, business taxes are not eligible to be paid with credit card using a third-party service.

How can I enroll in the Tax Instalment Payment Plan (TIPP) program?

You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.

The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.

What happens to my TIPP payment if it’s not paid on time?

If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties

Can I request to defer a scheduled TIPP payment?

No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties.

Temporary patios

The temporary patio registration program has been extended through the upcoming summer season to allow registered eligible businesses to operate under the summer temporary patio program from April 1, 2021 to October 31, 2021.

Businesses that wish to participate in the temporary patio registration program between April 1, 2021 and October 31, 2021 will need to submit a new registration form with a processing fee. Any current winter temporary patio registrations will not transfer beyond March 31, 2021. Previous temporary patio registrations for operation in summer 2020 will not carry forward to 2021.

For more information, see: winnipeg.ca/temporarypatio.

Transit

Winnipeg Transit service

Winnipeg Transit instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit website for routes and schedule information.

Winnipeg Transit Plus service

Winnipeg Transit Plus instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit Plus website for more information about the service.

Water, wastewater & utilities

Effective August 16, 2021, the City will begin scheduling appointments for all utility services at residential properties including but not limited to:

  • water meter inspections
  • water meter returns, removals and replacements
  • on-site meter reading by City employees

Appointments will be scheduled on or after Tuesday, September 7, 2021.

The City will continue to suspend water turn-offs. Suspending turn-offs helps to ensure that all homes have access to water, allowing for proper hand-washing and hygiene.

We encourage customers who may still be facing economic hardship as a result of COVID-19 to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.

These changes in billing and services are subject to change as the situation evolves.

Weddings

City Hall wedding ceremonies can now be booked. Outdoor ceremony attendance capacity is at the pre-pandemic capacity of 25 people. Indoor ceremony attendance capacity is at 17, with masks and physical distancing required. To make a booking, see Marriage Services.

Wedding licenses can be obtained from the City Clerk’s Department at 510 Main St.

Winnipeg Fire Paramedic Service (WFPS)

Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

Fire Prevention & Education

The Fire Public Education Youth Fire Stop program has suspended appointments in clients' homes until further notice. School based appointments will continue.

Winnipeg Police Service (WPS)

To report an emergency or a crime in progress, call 9-1-1.

The Winnipeg Police Headquarters Service Centre located at 245 Smith Street has reopened to the public. Residents can make a report or discuss an issue with a police officer at the Downtown Police Headquarters during extended hours from 7 a.m. to 10 p.m. daily. In-person criminal record/police information checks and non-criminal fingerprinting are available Monday to Friday from 8 a.m. to 3:30 p.m.

Other service centre locations remain closed at this time.

In response, WPS has expanded the types of report residents can make online. Notably, hit and runs can now be reported online.

Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.

Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.

For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

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