COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

For information on facilities that have reopened, please see: Reopening City facilities.

The following is a comprehensive listing of current service impacts:

Last updated on: May 5, 2021

For the most up-to-date health information about COVID-19 and current risk level in Manitoba, visit manitoba.ca/covid19.

The City of Winnipeg is continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.

Archives

The City of Winnipeg Archives, located at 50 Myrtle St., is closed to the public until further notice. Archives services can still be accessed online.

Arenas

Select indoor arenas are now open for casual ice rentals and public skating.

For more information, see: Recreation & Leisure.

Assessment & Taxation

All interior residential property inspections are suspended, and inspections will be completed through photos or via phone until further notice.

Bilingual Service Centre

The City of Winnipeg service counter at the Bilingual Service Centre at 170 Goulet St. is temporarily closed until further notice.

Please visit 510 Main St. for in-person service, contact 311, or see: Online City services

By-Law Enforcement Services

All interior residential property inspections are suspended, and inspections (where possible) will be completed through photos or via phone until further notice.

Cemeteries

Brookside, Transcona, and St. Vital cemeteries remain open to the public. Under current provincial health orders, there are limits of 10 people for funerals.

Outdoor gatherings of up to 10 people will be permitted.

Residents are reminded to practice physical distancing.

Committee & Council meetings

The Council Building at City Hall is closed to members of the public until further notice. People wishing to appear remotely as delegations will be accommodated.

Council is continuing to hold electronic meetings of Council and Committees of Council which can be watched on the City’s YouTube channel.

For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code if they wish to participate remotely in the meeting.

Community centres

Although community centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each community centre board is responsible for the management and operations of their centre, and are ultimately responsible for the decision to close their community centre.

For information on the status of day care services, contact your local community centre or community club.

General Council of Winnipeg Community Centres

Connected walkway system

Residents can access the connected walkway system from 6 a.m. to 6 p.m. on weekdays. The skywalks are closed on weekends.

The underground concourse at Portage & Main can be accessed from 6 a.m. to 8 p.m. Monday to Friday, 9 a.m. to 7 p.m. Saturdays, and is closed on Sundays.

Millennium Library Parkade patrons will still have street level access to the stairwell entrance to the parkade. Access to the parkade via the elevator in the Millennium Library will be available for use between 6 a.m. and 6 p.m. on weekdays.

Construction inspections & building permits

The Zoning & Permits Branch, located at 31-30 Fort St., will not be accepting walk-in customers. Office staff members are not available for in-person customer service support.

Building permit applications

Residential and commercial applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.

  • All customers can submit building permit applications by email to: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications through the digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians.

Customers can submit credit card payment information online with an account on winnipeg.ca/permitsonline or they can submit payment over the phone by calling 204-986-5140 and following the prompts.

If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person.

Fitness & leisure centres

A number of our fitness and leisure centres have reopened for limited fitness service only.

For more information, see: Recreation & Leisure.

I have belongings in a locker at a City-owned and operated facility; how can I get my possessions?

Please be advised that City-owned and operated are facilities are closed to the public until Monday, March 8. Lockers and Lost & Found will be accessible once facilities re-open.

Can I cancel my membership or pass and get a refund?

All purchased passes (3-Month, 3-Month Active Living, Corporate Employee Wellness Program, 6-Month, One-Year, and One-Year Peguis Trail Health & Fitness Centre) will automatically be suspended during the facility closures, extending to the expiration date.

Visit passes are non-refundable.

3-Month passes are refundable, and can be refunded as per the normal process.

Fee Subsidy Annual Facility Passes will not be suspended; these passes will still expire 12 months from the date of qualification/issue; they have no cash value and are not refundable.

When is my membership being reactivated?

All purchased passes (3-Month, 3-Month Active Living, Corporate Employee Wellness Program 6-Month and One-Year, One-Year Peguis Trail Health & Fitness Centre) will be reactivated for March 4 with an extension of the expiration date. This will be done automatically for all pass holders; a verbal or written request will not be required.

All visit passes will be reactivated. Visit passes do not expire.

Fee Subsidy Program Annual Facility Passes will also be reactivated.

For a limited time, between March 4 and April 5, 3-Month, 3-Month Active Living, Corporate Employee Wellness Program 6-Month and One-Year and One-Year Peguis Trail Health & Fitness Centre passes may be converted into a pro-rated Visit Pass with no expiry. Proration will be based on purchase date and conversion request date, whereby the number of visits loaded onto the visit pass will be comparable in value to prorated value of the amount of time left before expiry.

What City recreation programs are cancelled?

All City recreation programs are cancelled until further notice.

Garbage, recycling & yard waste

All 4R Winnipeg Depots are still operating; however, in an effort to promote physical distancing, only one vehicle will be permitted to drop off material at a bin at a time.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Can I put gloves, masks, sanitizing wipes, and facial tissues in my recycling?

No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.

Learn what you can recycle at winnipeg.ca/recycling.

I need to suspend my business’ collection service due to COVID-19, what’s the process?

If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.

Human resources

The City of Winnipeg is still hiring. View a list of current vacancies.

Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage physical distancing. Should there be a need to do in-person interviews, physical distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.

What if I don’t feel well on the day of my in-person interview?

We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.

Will typing tests administered by the Staffing Branch still be available throughout the COVID-19 outbreak?

Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make alternate arrangements.

If I do not have access to a computer and or require assistance applying for a job, what do I do?

Please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make an appointment and or troubleshoot application issues.

Leisure Guide

Registration for Spring 2021 Leisure Guide swimming lessons, scheduled to begin on Tuesday, April 20, 2021, is postponed until further notice.

At this time, we are not cancelling or postponing swimming lessons, which are scheduled to begin the week of May 9, 2021.

Registration for all other Spring 2021 Leisure Guide programming is not impacted by this delay, and programs continue to run following all current public health guidelines. There is also no impact to current fitness schedules or swim blocks at our facilities.

For more information, see: Leisure Guide.

Living Prairie Museum

The Living Prairie Museum’s interpretive centre is closed until further notice; however, the trails remain open. For more information, see: Living Prairie Museum.

Parking

The Parking Store, located at 495 Portage Ave, is closed to members of the public until further notice. All services are available online or by contacting 311.

Effective Saturday, March 28, 2020 until June 30, 2021, the following are changes related to parking:

  • Offering one-hour complimentary parking at all metered locations throughout Winnipeg. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
  • Relaxing enforcement of 1-2 hour time limits on residential streets with the exception of streets around Deer Lodge Centre where there are ongoing parking availability issues; however, residents must obey all other parking restrictions (i.e. obstructing fire hydrants, parking too close to intersections,  etc.).

Effective Saturday, March 28, 2020 and throughout the pandemic:

  • Adding temporary 15-minute loading zones in various locations throughout the Downtown and the Exchange District to benefit local businesses.

My residential street has a time limit – in light of COVID-19, is the City still ticketing?

Effective March 28, 2020 we relaxed enforcement of the 1-2 hour time limits on residential streets with parking time restrictions until further notice to accommodate employees who are now required to be home for longer periods of time due to self-isolation and work from home requirements. Residents are reminded to continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).

Do I have to pay for metered on-street parking?

Effective March 28, 2020 we are offering one-hour complimentary parking at all metered locations throughout Winnipeg until further notice. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.

How is the City making it easier for customers to pick up food from restaurants and retail items from shops in light of COVID-19?

To support local businesses, the City worked with local BIZ groups to establish temporary “curbside pick-up locations” in select locations throughout the Downtown and the Exchange District. These curbside pick-up location allow patrons to park for free for 15 minutes, while they are picking up food or retail items.

How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?

Please consult Online City services for more information on self-serve applications.

Why did I receive a ticket for parking over 1-2 hours on a residential street near Deer Lodge Centre?

On October 29, 2020, Council passed a motion to continue relaxed enforcement of 1-2 hour time limits on residential streets, through to December 31, 2020. The motion provides an exception for certain streets near Deer Lodge Centre, where enforcement of time restrictions will continue due to ongoing parking availability issues.

Regular enforcement for time restrictions will continue on the following streets:

  • Moorgate Street (between Portage Avenue and Bruce Avenue)
  • Sharp Boulevard (between Portage Avenue and Bruce Avenue)
  • Duffield Street (between Portage Avenue and Bruce Avenue)
  • Guildford Street (between Lodge Avenue and Bruce Avenue)
  • Woodlawn Street (between Lodge Avenue and Bruce Avenue)
  • Belvidere Street (between Lodge Avenue and Bruce Avenue)
  • Portage Avenue (between Conway Street and Belvidere Street)
  • Lodge Avenue (between Conway Street and Sharp Boulevard)

Residents of streets with time-restricted parking can apply for a Residential Parking Permit online or by contacting 311.

Planning, Property & Development

All in-home inspection appointments will be conducted virtually until further notice. Inspections of unoccupied homes will continue, as will on-site inspections for urgent situations. The Alternate Video Inspections (AVI) program was developed as an alternative to in-person interior, occupied residential inspections.

Commercial inspections of unoccupied dwellings, new construction, and alterations in existing buildings, are subject to COVID-19 pre-screening at time of inspection requests and at time of inspection.

The City’s Permits and Inspections Branch has been receiving a far greater volume of permit applications than is common at this time of the year. Applicants can expect minor delays when compared to usual processing times and we are updating our anticipated processing schedule to reflect this. We continue to provide uninterrupted services while following public health orders and kindly ask for your patience as we process completed applications, in order, as quickly as possible.

Pools

Indoor pools are now open at 25 percent capacity for aquatic sports groups, lane swimming, aquatic fitness classes, and limited public swimming.

For more information, including pool schedules and available swim blocks, at: Recreation & Leisure.

Property & business taxes

As part of the 2021 Balanced Budget Update, Council has approved a three-month deferral of property and business taxes in 2021 in order to continue to support property and business owners who may need further relief during the COVID-19 pandemic. Late payment fees will begin again on the first day of the month following the deferral date.

When are my property taxes due?

The due date for property taxes remains on June 30, 2021.

Property owners that are able to pay their 2021 property taxes in full on or before June 30, 2021 time are encouraged to do so. For property owners who may need temporary relief, the City is waiving penalties for unpaid 2021 property taxes until September 30, 2021. Penalties on outstanding 2021 property taxes will be applied effective on October 1, 2021.

When are my business taxes due?

The due date for business taxes remains on May 31, 2021.

Business owners that are able to pay their business taxes in full on or before May 31, 2021 are encouraged to do so. For business owners who may need temporary relief, the City is waiving penalties for unpaid 2021 business taxes until August 31, 2021. Penalties on 2021outstanding business taxes will be applied effective September 1, 2021.

Will fees also be waived on taxes owing from previous years?

No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.

When will I get my tax bill?

The 2021 business tax bills are mailed in April 2021 and the due date on the bill will be May 31, 2021.

The 2021 property tax bills are mailed in May 2021 and the due date on the bill will be June 30, 2021.

How much are unpaid tax penalty fees after the extended waiver period ends?

Penalties for late payment of 2021 property and 2021 business taxes are being waived for three months following their due date. For property taxes, late payment fees will begin on October 1, 2021. For business taxes, late payment fees will begin on September 1, 2021.

The penalty rate for unpaid tax will be 2.50% per month until the taxes are paid in full.

Please note that penalties on 2020 or prior taxes outstanding will continue to be added to on the first of each month until the taxes are paid in full at the prevailing penalty rates. More information on penalty rates is available at Assessment and Taxation - Penalties and Charges.

Can I pay my taxes online?

Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.

Can I pay my taxes in person?

Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building In person payment methods include cash, debit, and cheque. Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time. The Bilingual Service Centre at 170 Goulet Street is temporarily closed at this time.

Can I pay my taxes by credit card?

Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.

At this time, business taxes are not eligible to be paid with credit card using a third-party service.

How can I enroll in the Tax Instalment Payment Plan (TIPP) program?

You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.

The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.

What happens to my TIPP payment if it’s not paid on time?

If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties

Can I request to defer a scheduled TIPP payment?

No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties.

Public engagement

Due to current provincial guidelines limiting the size of public gatherings outlined in its Pandemic Response System, all in-person public engagement opportunities have been cancelled until further notice. For more information about online public engagement opportunities, see: Engage Winnipeg.

Temporary patios

The temporary patio registration program has been extended through the upcoming summer season to allow registered eligible businesses to operate under the summer temporary patio program from April 1, 2021 to October 31, 2021.

Businesses that wish to participate in the temporary patio registration program between April 1, 2021 and October 31, 2021 will need to submit a new registration form with a processing fee. Any current winter temporary patio registrations will not transfer beyond March 31, 2021. Previous temporary patio registrations for operation in summer 2020 will not carry forward to 2021.

For more information, see: winnipeg.ca/temporarypatio.

Transit

Winnipeg Transit service

We are asking that passengers only ride Transit for essential trips, such as grocery shopping or getting to work. Winnipeg Transit instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit website for routes and schedule information.

Winnipeg Transit Plus service

We are asking that passengers only ride Transit for essential trips, such as grocery shopping or getting to work. Winnipeg Transit Plus instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit Plus website for more information about the service.

Water, wastewater & utilities

In-home visits for emergency utility services will continue; however, water meter reading and inspections, as well as water meter returns, removals, and replacements are suspended until further notice. Customers are reminded that they are responsible for providing regular water meter readings to avoid estimated bills. Water meter readings can be provided via phone 204-986-4445 or online at MyUtilityBill.

Effective October 1, 2020, the City resumed assessing and collecting penalties and interest for late payments of various fees and fines, including water bills.

We are committed to offering assistance and flexibility for residents experiencing economic impacts as a result of COVID-19. Residents are encouraged to contact the City to make payment arrangements that will not create additional financial hardship. For more information, see: MyUtilityBill.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Weddings

City Hall wedding ceremonies are suspended until further notice.

Wedding licenses can be obtained from the City Clerk’s Department at 510 Main St.

Winnipeg Fire Paramedic Service (WFPS)

Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

Fire Prevention & Education

The SAFE Family smoke alarm installation program for owner occupied households is suspended until further notice.

The Fire Public Education Youth Fire Stop program has suspended appointments in clients' homes until further notice. School based appointments will continue.

Winnipeg Police Service (WPS)

To report an emergency or a crime in progress, call 9-1-1.

The Winnipeg Police Headquarters Service Centre located at 245 Smith Street has reopened to the public. Residents can make a report or discuss an issue with a police officer at the Downtown Police Headquarters during extended hours from 7 a.m. to 10 p.m. daily. In-person criminal record/police information checks and non-criminal fingerprinting are available Monday to Friday from 8 a.m. to 3:30 p.m.

Other service centre locations remain closed at this time.

In response, WPS has expanded the types of report residents can make online. Notably, hit and runs can now be reported online.

Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.

Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.

For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

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