COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

For information on facilities that have reopened, please see: Reopening City facilities.

The following is a comprehensive listing of current service impacts:

Last updated on: December 22, 2021

For the most up-to-date health information about COVID-19 and current risk level in Manitoba, visit manitoba.ca/covid19.

The City of Winnipeg is continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.

Arenas

Proof of full COVID-19 immunization is required under provincial public health orders for anyone 18 years of age and over  to visit and participate in indoor programming at City-operated poolsfitness and leisure centres, and arenas.

Effective December 6, 2021, as per provincial public health orders, anyone between the ages of 12 – 17 will require either at least one dose of a COVID-19 vaccine or a confirmed recent negative test to participate in indoor programming.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID (or a school ID card for youth ages 12 – 17) to confirm that their identity matches their COVID-19 immunization card or immunization record. Please arrive early with your documents ready to ensure enough time for screening.

Effective December 21, 2021, as per provincial public health orders, spectator capacity at City-operated poolsleisure centres, and arenas is limited to 50 percent, and total capacity at fitness centres is limited to 50 percent.

Masks must be worn at all times in our facilities, except when engaged in water or other athletic activities.

For more information on Manitoba immunization cards, see: Province of Manitoba – Immunization Cards and Immunization Records.

For more information, see: Recreation & Leisure.

Assessment & Taxation

All interior residential property inspections are suspended, and inspections will be completed through photos or via phone until further notice.

By-Law Enforcement Services

All interior residential and commercial property inspections are suspended, and inspections (where possible) will be completed through alternative means, such as by photos or via phone, until further notice.

Committee & Council meetings

The Council Building at City Hall is open to the public under limited circumstances. This includes appearing as delegation and meeting with elected officials by appointment. A visitor capacity of 25 people is in place. People wishing to appear remotely as delegations will be accommodated.

Council is continuing to hold electronic meetings of Council and Committees of Council which can be watched on the City’s YouTube channel.

For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code if they wish to participate remotely in the meeting.

Community centres

Although community centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each community centre board is responsible for the management and operations of their centre, including setting their own COVID-19 guidelines based on current public health orders.

General Council of Winnipeg Community Centres

Connected walkway system

The connected walkway system has fully re-opened. Residents can access the skywalks from 6:30 a.m. - 12:30 a.m., seven days a week. They are closed on statutory holidays.

The underground concourse at Portage & Main can be accessed 24/7.

Construction inspections & building permits

The Zoning & Permits Branch, located at 31-30 Fort St., is not accepting walk-in customers.

Residential and commercial applications must be submitted digitally through the process outlined below to ensure efficient processing.

  • Permit applications can be submitted through Permits Online, where available. All other applications can be submitted via: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications through Permits Online, where you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications through the digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. 

Customers can submit credit card payments through Permits Online or over the phone by calling 204-986-5140 and following the prompts.

If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person.

Fitness & leisure centres

Proof of full COVID-19 immunization  is required under provincial public health orders for anyone 18 years of age and over to visit and participate in indoor programming at City-operated poolsfitness and leisure centres, and arenas.

Effective December 6, 2021, as per provincial public health orders, anyone between the ages of 12 – 17 will require either at least one dose of a COVID-19 vaccine or a confirmed recent negative test to participate in indoor programming.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID (or a school ID card for youth ages 12 – 17) to confirm that their identity matches their COVID-19 immunization card or immunization record. Please arrive early with your documents ready to ensure enough time for screening.

Effective December 21, 2021, as per provincial public health orders, spectator capacity at City-operated poolsleisure centres, and arenas is limited to 50 percent, and total capacity at fitness centres is limited to 50 percent.

Masks must be worn at all times in our facilities, except when engaged in water or other athletic activities.

For more information on Manitoba immunization cards, see: Province of Manitoba – Immunization Cards and Immunization Records.

For more information, including facility schedules and admissions details, see:  Recreation & leisure.

Garbage, recycling & yard waste

All 4R Winnipeg Depots are still operating; however, in an effort to promote physical distancing, only one vehicle will be permitted to drop off material at a bin at a time.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Can I put gloves, masks, sanitizing wipes, and facial tissues in my recycling?

No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.

Learn what you can recycle at winnipeg.ca/recycling.

I need to suspend my business’ collection service due to COVID-19, what’s the process?

If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.

Human resources

The City of Winnipeg is still hiring. View a list of current vacancies.

Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage physical distancing. Should there be a need to do in-person interviews, physical distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.

What if I don’t feel well on the day of my in-person interview?

We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.

Will typing tests administered by the Staffing Branch still be available throughout the COVID-19 outbreak?

Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make alternate arrangements.

If I do not have access to a computer and or require assistance applying for a job, what do I do?

Please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make an appointment and or troubleshoot application issues.

Leisure Guide

The City of Winnipeg’s Winter 2022 Leisure Guide, Leisure Guide Skating brochure, and Leisure Guide Swimming brochure are now available for viewing online. Registration is now open.

Proof of full COVID-19 immunization is required under provincial public health orders for anyone 18 years of age and over to visit and participate in indoor programming at City-operated  poolsfitness and leisure centres, and arenas.

Effective December 6, 2021, as per provincial public health orders, anyone between the ages of 12 – 17 will require either at least one dose of a COVID-19 vaccine or a confirmed recent negative test to participate in indoor programming.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID (or a school ID card for youth ages 12 – 17) to confirm that their identity matches their COVID-19 immunization card or immunization record. Please arrive early with your documents ready to ensure enough time for screening.

Effective December 21, 2021, as per provincial public health orders, spectator capacity at City-operated poolsleisure centres, and arenas is limited to 50 percent, and total capacity at fitness centres is limited to 50 percent.

Masks must be worn at all times in our facilities, except when engaged in water or other athletic activities.

For more information on Manitoba immunization cards, see: Province of Manitoba – Immunization Cards and Immunization Records.

For more information on Leisure Guide programming, including information on how to register, see: Recreation & leisure.

Parking

The Parking Store, located at 495 Portage Ave, is closed to members of the public until further notice. All services are available online or by contacting 311.

Complimentary one-hour parking and temporary loading zones ended

One-hour complimentary parking offered at all metered locations in Winnipeg from Monday to Friday has ended effective December 31, 2021. Temporary 15-minute loading zones that were established around Downtown and the Exchange District have also ended effective December 31, 2021.

Two-hour complimentary parking will continue to be available on Saturdays for on-street paid parking locations. There is no requirement to pay for on-street parking on Sundays or Statutory Holidays. More information is available at The Parking Store – Metered Payment Methods.

Do I have to pay for metered on-street parking?

Effective January 4, 2022 payment is required at all on-street paid parking locations.

How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?

Please consult Online City services for more information on self-serve applications.

Planning, Property & Development

All in-person inspections of occupied dwellings will be conducted virtually until further notice. Inspections of unoccupied homes and on-site inspections for urgent situations will continue. The Alternate Video Inspections (AVI) program offers an alternative to in-person interior, occupied residential inspections.  Please be advised that all evening and Saturday time slots are suspended until further notice.

Commercial inspections of unoccupied dwellings, new construction, and alterations in existing buildings are subject to COVID-19 pre-screening at time of inspection requests and at time of inspection. Commercial inspections requests of occupied dwellings will be conducted by alternate means.

Pools

Proof of COVID-19 immunization, including proof of identification, is required under provincial public health orders for anyone 18 years of age and over to visit and participate in indoor programming at City-operated poolsfitness and leisure centres, and arenas.

Effective December 6, 2021, as per provincial public health orders, anyone between the ages of 12 – 17 will require either at least one dose of a COVID-19 vaccine or a confirmed recent negative test to participate in indoor programming.

Individuals that do not show proof of immunization will not be permitted to enter the facility or participate in indoor programming, unless they fall under an exemption in the provincial public health orders.

Customers are required to bring a piece of government-issued ID (or a school ID card for youth ages 12 – 17) to confirm that their identity matches their COVID-19 immunization card or immunization record. Please arrive early with your documents ready to ensure enough time for screening.

Effective December 21, 2021, as per provincial public health orders, spectator capacity at City-operated poolsleisure centres, and arenas is limited to 50 percent, and total capacity at fitness centres is limited to 50 percent.

Masks must be worn at all times in our facilities, except when engaged in water or other athletic activities.

For more information on Manitoba immunization cards, see: Province of Manitoba – Immunization Cards and Immunization Records.

For more information on Leisure Guide programming, including information on how to register, see: Recreation & leisure.

Property & business taxes

As part of the 2021 Balanced Budget Update, Council has approved a three-month deferral of property and business taxes in 2021 in order to continue to support property and business owners who may need further relief during the COVID-19 pandemic. Late payment fees will begin again on the first day of the month following the deferral date.

When are my property taxes due?

The due date for property taxes remains on June 30, 2021.

Property owners that are able to pay their 2021 property taxes in full on or before June 30, 2021 time are encouraged to do so. For property owners who may need temporary relief, the City is waiving penalties for unpaid 2021 property taxes until September 30, 2021. Penalties on outstanding 2021 property taxes will be applied effective on October 1, 2021.

When are my business taxes due?

The due date for business taxes remains on May 31, 2021.

Business owners that are able to pay their business taxes in full on or before May 31, 2021 are encouraged to do so. For business owners who may need temporary relief, the City is waiving penalties for unpaid 2021 business taxes until August 31, 2021. Penalties on 2021outstanding business taxes will be applied effective September 1, 2021.

Will fees also be waived on taxes owing from previous years?

No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.

When will I get my tax bill?

The 2021 business tax bills are mailed in April 2021 and the due date on the bill will be May 31, 2021.

The 2021 property tax bills are mailed in May 2021 and the due date on the bill will be June 30, 2021.

How much are unpaid tax penalty fees after the extended waiver period ends?

Penalties for late payment of 2021 property and 2021 business taxes are being waived for three months following their due date. For property taxes, late payment fees will begin on October 1, 2021. For business taxes, late payment fees will begin on September 1, 2021.

The penalty rate for unpaid tax will be 2.50% per month until the taxes are paid in full.

Please note that penalties on 2020 or prior taxes outstanding will continue to be added to on the first of each month until the taxes are paid in full at the prevailing penalty rates. More information on penalty rates is available at Assessment and Taxation - Penalties and Charges.

Can I pay my taxes online?

Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.

Can I pay my taxes in person?

Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building In person payment methods include cash, debit, and cheque. Capacity is reduced in consideration of the provincial public health orders. Please allow additional time when visiting the 311 Counter.

Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time. The Bilingual Service Centre at 170 Goulet Street is open.

Can I pay my taxes by credit card?

Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.

At this time, business taxes are not eligible to be paid with credit card using a third-party service.

How can I enroll in the Tax Instalment Payment Plan (TIPP) program?

You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.

The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.

What happens to my TIPP payment if it’s not paid on time?

If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties

Can I request to defer a scheduled TIPP payment?

No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties.

Temporary patios

The temporary patio registration program has been extended through the upcoming winter season to allow registered eligible businesses to operate under the winter temporary patio program from November 1, 2021 to March 31, 2022.

Businesses that wish to participate in the temporary patio registration program between November 1, 2021 and March 31, 2022 will need to submit a new registration form. Any current summer temporary patio registrations will not transfer beyond October 31, 2021. Previous temporary patio registrations for operation in winter 2021 will not carry forward to 2022.

For more information, see: winnipeg.ca/temporarypatio.

Transit

Winnipeg Transit service

Winnipeg Transit instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit website for routes and schedule information.

Winnipeg Transit Plus service

Winnipeg Transit Plus instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers, including making masks mandatory. Visit the Winnipeg Transit Plus website for more information about the service.

Water, wastewater & utilities

The following utility services have been suspended until further notice:

  • water meter inspections
  • water meter returns, removals and replacements
  • water meter installations, unless it is for a new build that is unoccupied
  • on-site meter reading by City employees
  • Water quality investigations and lead testing

Customers are reminded that they are responsible for providing regular water meter readings to avoid estimated bills. Water meter readings can be provided via phone at 204-986-4445 or online.

The City will continue to suspend water turn-offs. Suspending turn-offs helps to ensure that all homes have access to water, allowing for proper hand-washing and hygiene.

We encourage customers who may still be facing economic hardship as a result of COVID-19 to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.

These changes in billing and services are subject to change as the situation evolves.

Weddings

City Hall wedding ceremonies can now be booked. Outdoor ceremony attendance capacity is at the pre-pandemic capacity of 25 people. Indoor ceremony attendance capacity is at 17, with masks and physical distancing required. To make a booking, see Marriage Services.

Wedding licenses can be obtained from the City Clerk’s Department at 510 Main St.

Winnipeg Fire Paramedic Service (WFPS)

Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

S.A.F.E. Family (Smoke Alarm For Every Family) Program

The installation of smoke alarms through the S.A.F.E. Family Program is suspended until further notice.

Fire Prevention & Education

The Fire Public Education Youth Fire Stop program has suspended appointments in clients' homes until further notice. All in-person public education presentations are also suspended until further notice; however, virtual presentations may be conducted, or booked, where feasible.

Winnipeg Police Service (WPS)

To report an emergency or a crime in progress, call 9-1-1.

The Winnipeg Police Headquarters Service Centre located at 245 Smith Street has reopened to the public. Residents can make a report or discuss an issue with a police officer at the Downtown Police Headquarters during extended hours from 7 a.m. to 10 p.m. daily. In-person criminal record/police information checks and non-criminal fingerprinting are available Monday to Friday from 8 a.m. to 3:30 p.m.

Other service centre locations remain closed at this time.

In response, WPS has expanded the types of report residents can make online. Notably, hit and runs can now be reported online.

Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.

Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.

For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

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