COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

The following is a comprehensive listing of current service impacts, categorized by City department:

Last updated on: June 4, 2020

Animal Services

Animal Services is closed to members of the public until further notice. Animal Services will continue to reunite lost dogs with their owners and will continue to have dogs available for adoption; however, an appointment must be made in advance by contacting 311. Animal Services Officers continue to respond to complaints.

Assessment & Taxation

Assessment & Taxation’s front counter, located at 457 Main St., is closed to members of the public until further notice. All interior residential and commercial property inspections are also suspended, as the majority of this work can be completed through alternative means such as through photos or via phone.

A public access terminal has been relocated to 510 Main St. (Susan A. Thompson Building) for public use from 8:30 a.m. to 4:30 p.m. daily, for the duration of the closure of 457 Main St.

Residential & business taxes

In support of property and business owners who may need temporary relief during the COVID-19 crisis, Council has approved options to defer tax payments without penalty.

For those who need it, the City is waiving penalties for unpaid property and business taxes for up to three months following their due date.

  • Property taxes are due on June 30, 2020 (fees waived until September 30, 2020)
  • Business taxes are due on May 29, 2020 (fees waived until August 31, 2020)

The City is waiving Tax Instalment Payment Plan (TIPP) program fees on both property and business taxes for the period of April 1, 2020 until October 1, 2020. This means no enrolment fee for the TIPP program and no penalty fee as a result of non-sufficient funds (NSF) during that time. In the event of a declined payment due to NSF, you would be allowed to remain enrolled in the program and make delayed TIPP payments without any late payment fees.

For those who are able to meet the property and business tax due dates, the City strongly encourages you to do so. Property and business owners who are not currently enrolled in the TIPP program are also encouraged to consider the benefits of the program, as it allows you to make regular monthly payments and avoid having to pay your entire tax bill at once.

Taxes owing from previous years are not eligible for waived fees and will continue to be charged monthly penalties at 2.5% on the outstanding amount.

For more information on City of Winnipeg property and business taxes, including how to enrol in the TIPP program, please visit: winnipegassessment.com

City Clerk’s

Residents are advised that services offered by the City Clerk’s Department, located on the main floor of the Susan A. Thompson Building at 510 Main St., will be available on weekdays between 10 a.m. and 2 p.m., and services offered are limited to the receipt of legal services against the City of Winnipeg.

Appeals can be submitted via email to clk-appeals@winnipeg.ca. If there is an appeal fee associated with the order, payment may be made by credit card over the phone or by email.

Any other urgent inquiries can be submitted to 311 via phone, or by email to cityclerks@winnipeg.ca

FIPPA requests

Options for submitting Freedom of Information and Protection of Privacy Act (FIPPA) requests to the City are limited to email, fax, and mail until further notice. The mandated FIPPA application form is available online.

  • Email: FIPPA@winnipeg.ca
  • Fax: 204-986-7133
  • Mail: City Clerk's Department, Susan A. Thompson Building, 510 Main St., Winnipeg, Manitoba  R3B 1B9

If you submit a FIPPA application, we will make every reasonable effort to respond to your request in writing within 30 days; however, delays may occur due to the impact of COVID-19. We will endeavour to notify applicants of delays when they occur. If you have questions, you may call the Access and Privacy Office at 204-986-7509.

The mandated FIPPA application form is available online.

City Hall weddings & wedding licenses

Until further notice, City Hall wedding ceremonies are suspended and residents are no longer able to obtain wedding licenses from the City Clerk’s Department at 510 Main St.

City of Winnipeg Archives

The City of Winnipeg Archives, located at 50 Myrtle St., is closed to the public until further notice. Archives services can still be accessed online

Committee & Council meetings

Council is temporarily holding electronic meetings of Council and Committees of Council through June.

The Council Building remains temporarily closed to the public, therefore residents who wish to speak as a delegation will only be allowed to do so remotely and will not be able to appear at the meeting in person. For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code to participate in the electronic meeting.

The public can also continue to view all meetings through winnipeg.ca. The entire calendar of electronic meetings for April and May is available online.

Community Services

The Community Services Department’s front counters located at 395 Main St. are closed to the public until further notice.

By-Law Enforcement Services

By-Law Enforcement Services suspended all interior residential and commercial property inspections, as the majority of this work can be completed through alternative means such as through photos or via phone.

Library services

In response to the Province of Manitoba’s Restoring Safe Services plan, Winnipeg Public Library is reopening three branches beginning Monday, June 8, for holds pick-up service only.

Millennium Library (251 Donald St.), Henderson Library (1050 Henderson Hwy.), and Pembina Trail Library (2724 Pembina Hwy.) will reopen for holds pick-up service only.

Service at these three branches will initially be holds pick-up service only for a trial period to ensure a safe, phased reopening. Customers will not be able to return materials or enter branches to browse collections. Holds may be placed using the library’s online catalogue or mobile app. Library staff are available to assist you with this process through Winnipeg Public Library’s Ask Us service.

Customers will be asked to use the self-assessment symptom checklist before entering the buildings. Anyone exhibiting COVID-19 symptoms will not be allowed to enter the branches.

Library staff have received safety training and will be following handwashing protocols and disinfecting surfaces as needed. Hand sanitizer will be available at the entrance of each library. Plexiglass shields are being installed at each checkout station.

Holds pick-up will be limited to one person per family. Visitors will be able to pick up family member’s holds if they bring their library cards.

Hours of operation:

  • Millennium Library: Monday to Friday, 10 a.m. – 3 p.m.
  • Henderson & Pembina Trail libraries: Monday to Wednesday, and Friday: 10 a.m. – 3 p.m.; Thursday: 2 p.m. – 7 p.m.

For more information about library services, see: guides.wpl.winnipeg.ca/covid19services

Recreation services

A number of our stand-alone spray pads are now open, in accordance with the Province of Manitoba’s Restoring Safe Services plan.

Washrooms on-site are not be available for use. We will not be cleaning spray pads more frequently than normal. Use of the spray pads is at your own risk.

Please note that social distancing is still required and individuals must maintain a distance of at least two metres from every other individual; however, this does not apply to people who can demonstrate that they are living together in the same household. Individuals are also prohibited from assembling in groups of more than 50 in an outdoor place. Residents are also asked to not use the spray pads if they are experiencing COVID-19 symptoms.

For more information, including locations and hours or operation, please see City of Winnipeg – Spray Pads.

All City-owned and operated recreation centres, pools, and arenas are closed to the public until further notice. We will continue to analyze City services based on the Province’s plan and make decisions that we feel protect the health and safety of our staff and members of the public.

For more information, see the Frequently asked questions section.

Leisure Guide programming

Spring 2020 Leisure Guide programming is cancelled. Programs scheduled from April to the end of June will not be available at this time. Affected programs include:

  • All Leisure Guide programming for Spring Session 2020
  • Leisure Guide Learn to Swim brochure Spring programs
  • Leisure Guide Learn to Skate brochure Spring programs
  • Priceless Fun brochure programming (spring session, includes Library programming)

Indigenous Relations Division

The 4th Annual Indigenous Accord Signing Ceremony, planned for June 23, 2020, is postponed until the fall.

Planning, Property & Development

All interior occupied residential inspections are suspended until further notice. Those with outstanding appointments will be contacted directly to reschedule.

The department will continue with commercial and new build residential (unoccupied) inspections.

In addition, the Zoning & Permits Branch, located at 31-30 Fort St., will not be accepting walk-in customers.

Residential and commercial applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.

  • All customers can submit building permit applications by email to: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications with through digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians. Please note that office staff members are not available for in-person customer service support.

Temporary patio approvals

The temporary patio requirements are in effect until July 6, 2020. More information is available at winnipeg.ca/temporarypatio.

Connected walkway system

The skywalk portion of the connected walkway system will be closed until further notice. Access to the underground concourse at Portage & Main will be reduced to the hours of 6 a.m. to 6 p.m., Monday to Friday. The underground concourse will be completely closed to the public on weekends.

Public Works

City parks

City parks and dog parks are open, and we are accepting park rental permit applications.

All City-owned play structures and picnic shelters are open as per the Province of Manitoba’s Restoring Safe Services plan, as are skate parks, tennis courts, basketball courts, and athletic fields (soccer, baseball, football, etc.). The City will not be cleaning or sanitizing playgrounds more frequently than normal. Use of these spaces is at your own risk.

Please note that social distancing is still required while within City parks and individuals must maintain a distance of at least two metres from every other individual in the park. This does not apply to people who can demonstrate that they are living together in the same household. Individuals are also prohibited from assembling in groups of more than 25 persons in an indoor place or more than 50 in an outdoor place. Any businesses operating within City parks must follow provincial public health orders.

For more information, see: Enforcement measures

Athletic fields

Beginning Friday, June 5, we will begin contacting existing athletic field permit holders whose permits were temporarily suspended due to COVID-19 to give them first priority for re-booking the field. If there are no changes to the permit, the permit will be issued. If there are changes to the permit, or if new permits are being requested, booking information will be collected and confirmed at a later date.

As part of the athletic field booking agreement, organizations will be agreeing to follow provincial health orders that are required for their sport to operate, and City of Winnipeg orders regarding social distancing.

For more information on athletic field bookings, see: City of Winnipeg - Athletic Fields.

Enhanced active transportation routes

The following nine streets in Winnipeg are designated as bicycle/active transportation routes until Monday, July 6, 2020:

  • Lyndale Drive - Cromwell Street to Gauvin Street
  • Scotia Street - Anderson Avenue (at St. Cross Street) to Armstrong Avenue
  • Wellington Crescent - Academy Road (at Wellington Crescent) to Guelph Street
  • Wolseley Avenue - Raglan Road to Maryland Street
  • Assiniboine Avenue - Bedson Street to Westwood Drive
  • Churchill Drive - Hay Street to Jubilee Avenue
  • Egerton Road - Bank Avenue to Morier Avenue
  • Kildonan Drive - Helmsdale Avenue to Rossmere Crescent & Larchdale Crescent to Irving Place
  • Kilkenny Drive - Burgess Avenue to Patricia Avenue and Kings Drive

These designated routes limit motor vehicle traffic to one block throughout the designated area. The routes will be in place daily from 8 a.m. to 8 p.m. until Monday, July 6.

Signs are posted on all approach roadways as notification that motorists are entering an active transportation route. Signs are also posted at the end of the routes advising motorists that they are leaving the active transportation route.

It is important to note that these roads are not closed, and that all users should expect to encounter one another and follow the rules of the road. People cycling and walking are reminded to use caution, and motorists are reminded that there will be many people out enjoying the road and to be patient. Social distancing should also be maintained at all times.

Insect control

Due to COVID-19, you may not register for a buffer zone in person. Buffer zone applications must be received through one of the following options:

Use of Streets Permits

We are accepting Use of Streets permit applications.

Water and Waste

The City has suspended the following utility services as a result of COVID-19:

  • Water meter inspections
  • Water meter returns, removals, and replacements
  • On-site meter reading by City employees

The City is also committed to offering assistance and flexibility for customers experiencing economic impacts as a result of COVID-19. To provide some financial relief for customers during these extraordinary times, we are suspending:

  • Turn-offs for non-payments
  • Late payment charges

Suspending turn-offs helps to ensure that all homes have access to water, allowing for proper hand-washing and hygiene. Suspending late payment charges provides relief to customers facing financial hardship.

We encourage customers facing economic hardship as a result of COVID to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.

Customers will continue to receive utility bill reminders, water meter reading reminders and other related utility account notices to keep them informed of the status of their account.

These changes in billing and services are in effect until June 30, 2020, but may be subject to change as the situation evolves. For more information, see: MyUtilityBill.

Water meter reading

Due to concerns about COVID-19, the City of Winnipeg Water and Waste Department’s annual water meter reading program has been cancelled for 2020. Residents will receive a card in the mail explaining how to submit their meter reading, either online using MyUtilityBill or by phone.

Compost Giveaway Event

To promote food source sustainability, the City is giving away free compost from June 1-7, 2020. Winnipeg residents will have the opportunity to take home up to 100 litres of compost per vehicle that they can use for their lawns, gardens, and plants, while quantities last. To promote social distancing, only one vehicle will be allowed per compost pile at a time.

For more information, see: winnipeg.ca/compostgiveaway.

Winnipeg Fire Paramedic Service (WFPS)

Residents can no longer obtain open fire or fireworks permits in-person at the WFPS Headquarters. Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

Winnipeg Parking Authority

The Parking Store, located at 495 Portage Ave., is closed to members of the public until further notice.

Effective Saturday, March 28, until further notice, the City of Winnipeg made the following changes related to parking:

  • Adding temporary 15 minute loading zones in various locations throughout the Downtown and the Exchange District.
  • Offering one-hour complimentary parking at all metered locations throughout Winnipeg. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
  • Relaxing enforcement of 1-2 hour time limits on residential streets; however continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).

Winnipeg Police Service

Winnipeg Police Station Service Centres are closed until further notice. Access to these centres is by pre-arranged appointments only.

In response, WPS has expanded the types of report residents can make online. Notably, hit and runs can now be reported online.

Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.

Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.

For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

During this closure, WPS will not be providing fingerprinting services to the public.

Winnipeg Transit

Winnipeg Transit service

Winnipeg Transit will be moved to an enhanced Saturday schedule on weekdays. The service schedule for Saturdays and Sundays will not change. Transit passengers are encouraged to check the Winnipeg Transit website daily for schedule changes.

A full-schedule of the adjusted weekday service service is available on Winnipeg Transit's website.

Winnipeg Transit will be monitoring passenger levels and will increase the number of buses in service if social distancing cannot be appropriately observed.

Customer Service Centres

Winnipeg Transit Customer Service Centres are now reopening in phases, with precautionary measures put in place to help prevent the spread of COVID-19. For more information including locations and hours of operation, see: winnipegtransit.com.

Was this information helpful?

How can we make it better?

Any personal information included in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

Ces renseignements sont-ils utiles?

Quelles améliorations pourrions-nous faire?

Les renseignements personnels qui sont inclus dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer notre site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone (311) si vous avez des questions sur la collecte de ces renseignements.