COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Affected programs & services

The following is a comprehensive listing of current service impacts:

Last updated on: August 4, 2020

For the most up-to-date health information about COVID-19 and current risk level in Manitoba, visit manitoba.ca/covid19.

The City of Winnipeg is continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.

Active transportation & use of streets

Enhanced active transportation routes

The following nine streets in Winnipeg are designated as Open Streets routes (extended Sunday/Holiday bicycle routes), previously referred to as active transportation routes, until Monday, September 7, 2020:

  • Lyndale Drive - Cromwell Street to Gauvin Street
  • Scotia Street - Anderson Avenue (at St. Cross Street) to Armstrong Avenue
  • Wellington Crescent - Academy Road (at Wellington Crescent) to Guelph Street
  • Wolseley Avenue - Raglan Road to Maryland Street
  • Churchill Drive - Hay Street to Jubilee Avenue
  • Egerton Road - Bank Avenue to Morier Avenue
  • Kildonan Drive - Helmsdale Avenue to Rossmere Crescent & Larchdale Crescent to Irving Place
  • Kilkenny Drive - Burgess Avenue to Patricia Avenue and Kings Drive
  • Rover Avenue – Hallet Street to Stephens Street

This designation limits motor vehicle traffic to one block throughout the designated area. The routes will be in place daily from 8 a.m. to 8 p.m. until Monday, September 7.

Signs are posted on all approach roadways as notification that travellers are entering an Open Street route. Signs are also posted at the end of the routes advising of the route’s completion. All types of traffic must share the road, be aware of their surroundings, and obey posted signage.

It is important to note that these roads are not closed, and that all users should expect to encounter one another and follow the rules of the road. People cycling and walking are reminded to use caution, and motorists are reminded that there will be many people out enjoying the road and to be patient. Social distancing must also be maintained at all times.

Use of Streets Permits

We are accepting Use of Streets permit applications.

Animal Services

Animal Services is partially reopened to members of the public. Front counter service is available for pet licensing and fee collection on weekdays between 8:30 a.m. and 6 p.m., and on Saturday and Sunday from noon to 5 p.m.

Animal Services continues to reunite lost dogs with their owners and continues to have dogs available for adoption; however, an appointment must be made in advance by contacting 311. The dog kennels remain closed to members of the public until further notice.

Cemeteries

Brookside, Transcona, and St. Vital cemeteries remain open to the public; however, there is a limit on the size of public gatherings, including funerals, of no more than 50 people based on provincial guidelines. Residents are also reminded to practice social distancing.

City Clerk’s

The City Clerk’s Department front counter, located on the main floor in the Susan A. Thompson Building at 510 Main St., has resumed full service with regular business hours from 8:30 a.m. to 4:30 p.m. weekdays.

Only two customers will be allowed at the front counter at a time. Customers are asked to respect social distancing guidelines and stay two metres apart while waiting.

City of Winnipeg Archives

The City of Winnipeg Archives research room, located at 50 Myrtle St., has reopened by appointment. Appointments can be made in advance by calling 204-986-5325. Where possible, records may be electronically provided. Archives services can still be accessed online.

Committee & Council meetings

The Council Building at City Hall has reopened to the public under limited circumstances. This includes appearing as delegation and meeting with elected officials by appointment. People wishing to appear remotely as delegations will be accommodated.

Social distancing guidelines, enhanced cleaning protocols, and a meeting room capacity of 25 people will be in place. A waiting area in the Mayor’s Foyer will be set up to accommodate the delegations in the event the meeting room is at capacity.

Council is continuing to hold electronic meetings of Council and Committees of Council which can be watched on the City’s YouTube channel.

For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code if they wish to participate remotely in the meeting.

Community centres

Although Community Centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each Community Centre Board is responsible for the management and operations of their centre, and are ultimately responsible for the decision to close their Community Centre.

For information on the status of day care services, contact your local community centre or community club.

General Council of Winnipeg Community Centres

Community Services

The Community Services Department’s front counters located at 395 Main St. are closed to members of the public until further notice.

By-Law Enforcement Services

By-Law Enforcement Services suspended all interior residential and commercial property inspections, as the majority of this work can be completed through alternative means such as through photos or via phone.

Connected walkway system

Residents can access to the connected walkway system from 6 a.m. to 6 p.m. on weekdays. The skywalks are closed on weekends.

The underground concourse at Portage & Main can be accessed from 6 a.m. to 8 p.m. Monday to Friday, 9 a.m. to 7 p.m. Saturdays, and is closed on Sundays.

Millennium Library Parkade patrons will still have street level access to the stairwell entrance to the parkade. Access to the parkade via the elevator in the Millennium Library will be available for use between 6 a.m. and 6 p.m. on weekdays.

Construction inspections & building permits

All interior occupied residential inspections are suspended until further notice. Those with outstanding appointments will be contacted directly to reschedule.

The department will continue with commercial and new build residential (unoccupied) inspections.

In addition, the Zoning & Permits Branch, located at 31-30 Fort St., will not be accepting walk-in customers. Office staff members are not available for in-person customer service support.

Building permit applications

Residential and commercial applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.

  • All customers can submit building permit applications by email to: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.

All building permit application forms can be found online.

For those who cannot complete applications with through digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians.

Customers can submit credit card payment information online with an account on winnipeg.ca/permitsonline or they can submit payment over the phone by calling 204-986-5140 and following the prompts.

If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person.

Economic impact

The City developed its first analysis of the potential economic impacts of the COVID-19 pandemic on the Winnipeg economy.

Indigenous Relations Division

The 4th Annual Indigenous Accord Signing Ceremony, planned for June 23, 2020, is postponed until the fall.

Garbage, recycling & yard waste

All 4R Winnipeg Depots are still operating; however, in an effort to promote social distancing, only one vehicle will be permitted to drop off material at a bin at a time.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Can I put gloves, masks, sanitizing wipes, and facial tissues in my recycling?

No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.

Learn what you can recycle at winnipeg.ca/recycling.

I need to suspend my business’ collection service due to COVID-19, what’s the process?

If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.

Human resources

The City of Winnipeg is still hiring. View a list of current vacancies.

Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage social distancing. Should there be a need to do in-person interviews, social distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.

What if I don’t feel well on the day of my in-person interview?

We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.

Will typing tests administered by the Staffing Branch still be available throughout the COVID-19 outbreak?

Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make alternate arrangements.

If I do not have access to a computer and or require assistance applying for a job, what do I do?

Please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make an appointment and or troubleshoot application issues.

Insect control

Due to COVID-19, you may not register for a buffer zone in person. Buffer zone applications must be received through one of the following options:

Libraries

Holds pick-up service, telephone reference service, and library material returns are now available at all library branches, with the exception of Cornish Library which is closed for renovations. Book return slots will not be available to customers outside of operating hours.

Customers are not able to enter branches to browse collections. Holds may be placed using the library’s online catalogue or mobile app. Library staff are available to assist you with this process through Winnipeg Public Library’s Ask Us service.

Customers will be asked to use the self-assessment symptom checklist before entering the buildings. Anyone exhibiting COVID-19 symptoms will not be allowed to enter the branches.

Library staff have received safety training and are following handwashing protocols and disinfecting surfaces as needed. Hand sanitizer is available at the entrance of each library. Plexiglass shields are also installed at each checkout station.

Holds pick-up will be limited to one person per family. Visitors will be able to pick up family member’s holds if they bring their library cards.

For more information about library services, see: guides.wpl.winnipeg.ca/covid19services

Recreation & leisure

Lockers and Lost & Found will not be accessible until facilities re-open.

Outdoor pools

You can now enjoy heated and non-heated outdoor pools. Admission is free at non-heated pools, while there is an applicable admission fee for heated pools.

Capacity at the outdoor pools will be reduced to help ensure social distancing guidelines are maintained. Residents are encouraged to pre-book their two-hour swim blocks in advance by contacting 311 or through leisureONLINE. Video tutorials are available on how to create a leisureONLINE account and how to register for an activity.

Customers will be asked to use the self-assessment symptom checklist at the time of pre-booking, and before entering the pool. Anyone exhibiting COVID-19 symptoms will not be allowed to enter.

Swimmers must come prepared to swim as lockers will not be available, and there will be limited use of change rooms, washrooms, and showers.

All swimmers will be asked to leave the facilities after the two hour swim blocks to allow for a full cleaning in between swim times.

Social distancing is still required and individuals must maintain a distance of at least two metres from every other individual while queuing to enter the pool, on the pool deck, and in the water; however, this does not apply to people who can demonstrate that they are living together in the same household.

Pool rentals and private services are not permitted at outdoor pools. Swimming lessons will not be offered at this time. Aquafit will be offered at select outdoor pools.

The outdoor pools page has more information on locations, admission fees, terms and conditions, swim block hours, and guidelines.

Wading pools

Select wading pools have opened and admission is free.

Crowd sizes will be monitored by staff throughout the day to ensure proper social distancing guidelines are being followed.

Limited use of washrooms will be available, and staff will be following handwashing protocols and disinfecting surfaces as needed throughout the day and between swim blocks.

For more information visit the wading pools page.

Spray pads

A number of our stand-alone spray pads are open and admission is free.

Washrooms on-site are not available for use. We will not be cleaning spray pads more frequently than normal. Use of the spray pads is at your own risk.

Please note that social distancing is still required and individuals must maintain a distance of at least two metres from every other individual; however, this does not apply to people who can demonstrate that they are living together in the same household. Individuals are also prohibited from assembling in groups of more than 50 in an outdoor place. Residents are also asked to not use the spray pads if they are experiencing COVID-19 symptoms.

The spray pads page has more information on locations, hours of operation and rules for use.

Indoor pools

The Cindy Klassen Recreation Complex and Pan Am Pool have re-opened. Additional indoor pools will begin to re-open on August 10, 2020. The facilities are operating with limited access to the fitness equipment, walking tracks, and pools.

The re-opening of these facilities builds on the systems implemented for outdoor pool operations, including pre-registered bookings for the pool and fitness amenities, reduced capacity, and increased cleaning schedules, among other measures.

Registration for two-hour public swim, lap swim and fitness blocks can be done on-site, through leisureONLINE, or by contacting 311.

For up-to-date information visit the indoor pools page.

Leisure centres & arenas

Leisure centres will begin to re-open on August 10, 2020. For up-to-date information visit the leisure centres page.

All City-owned and operated arenas are closed to the public until further notice. We will continue to analyze City services based on the Province’s plan and make decisions that we feel protect the health and safety of our staff and members of the public.

Leisure Guide programming

Spring/Summer 2020 Leisure Guide programming has been cancelled.

All previously scheduled Leadership courses (i.e., Bronze Medallion, Water Safety Instructor, First Aid, etc.) have been cancelled and course fees automatically refunded as a credit on the payer’s leisureONLINE account. Future aquatic leadership courses will be offered in the coming months.

Swimming lessons

Beginning August 10, 2020, swimming lessons will resume at Pan Am Pool only. Registration for lessons begins on August 5, 2020 at 8 a.m. Morning lessons will run between 9 a.m. – 12 p.m. Afternoon lessons will run between 4:30 p.m. – 7:45 p.m. All swimming lessons will be 45 minutes each, with staggered start and end times to help reduce congregations at entrance/exit. Registration will be accepted through leisureONLINE or by contacting 311.

Summer day camps

Select City of Winnipeg summer day camps for preschool, children and youth aged 3-15 years are being offered during July and August.

The majority of these summer day camps are a week long and offered with options for a morning or afternoon class. Participants must register in advance.

The day camps will focus on outdoor activities, so participants should come prepared and dressed accordingly with proper footwear, a nut‑free snack that requires no preparation, a hat, sunscreen, bug repellent, and drinking water. Indoor facilities will be used sparingly as the washroom and meeting sites for day camps; social distancing and hand sanitization protocols will be adhered to when using these facilities.

Participants in the day camps will be required to practice physical distancing, and all participants must maintain a distance of at least two metres from every other individual. Participants will be required to complete a self-assessment for COVID-19 prior to attending each class, and to stay at home if ill with symptoms of COVID-19.

To register for a summer day camp, contact 311 or register online at winnipeg.ca/leisureonline.

Memberships

All passes (3-Month, 3-Month Active Living, Corporate Employee Wellness Program, 6-Month, One-Year, and One-Year Peguis Trail Health & Fitness Centre) have been suspended, extending the expiration dates.

Visit passes are non-refundable.

3-Month passes are refundable, and can be refunded as per the normal process.

Fee Subsidy Annual Facility Passes will still expire 12 months from the date of qualification/issue; they have no cash value and are not refundable.

Rentals

Arena, pool, and room rental bookings are cancelled effective March 12, 2020 until facilities re-open. Prepaid rental fees will be credited to the account and all permits will be adjusted accordingly.

The Permit Processing Fee will not apply to permits with no other bookings and that are fully cancelled. Adjusted permits will be sent to customers by mail or email.

The Equipment Loans Program is closed until further notice.

Parking

The Parking Store, located at 495 Portage Ave., is closed to members of the public until further notice.

Effective Saturday, March 28, until further notice, the City of Winnipeg made the following changes related to parking:

  • Adding temporary 15 minute loading zones in various locations throughout the Downtown and the Exchange District.
  • Offering one-hour complimentary parking at all metered locations throughout Winnipeg. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.
  • Relaxing enforcement of 1-2 hour time limits on residential streets; however continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.).

My residential street has a time limit – in light of COVID-19, is the City still ticketing?

Effective March 28, we relaxed enforcement of the 1-2 hour time limits on residential streets with parking time restrictions until further notice to accommodate employees who are now required to be home for longer periods of time due to self-isolation and work from home requirements. Residents are reminded to continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.), including those in place for spring cleanup operations.

Do I have to pay for metered on-street parking?

Effective March 28, we are offering one-hour complimentary parking at all metered locations throughout Winnipeg until further notice. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.

How is the City making it easier for customers to pick up food from restaurants and retail items from shops in light of COVID-19?

To support local businesses, the City worked with local BIZ groups to establish temporary “curbside pick-up locations” in select locations throughout the Downtown and the Exchange District. These curbside pick-up location allow patrons to park for free for 15 minutes, while they are picking up food or retail items.

How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?

Please consult Online City services for more information on self-serve applications.

Parks & athletic fields

City parks and dog parks are open, and we are accepting park rental permit applications.

All City-owned play structures and picnic shelters are open as per the Province of Manitoba’s Restoring Safe Services plan, as are skate parks, tennis courts, basketball courts, and athletic fields (soccer, baseball, football, etc.).

The City will not be cleaning or sanitizing playgrounds more frequently than normal. Use of these spaces is at your own risk.

Please note that social distancing is still required while within City parks and individuals must maintain a distance of at least two metres from every other individual in the park. This does not apply to people who can demonstrate that they are living together in the same household. Individuals and any businesses operating within City parks must follow provincial public health orders, including adhering to group size restrictions.

The City’s By-Law Enforcement Officers are being used to enforce City orders. The By-Law Enforcement Officers are able to hand out warnings and appearance notices that could result in the imposition of penalties of up to $1,000 and up to 6 months imprisonment for not respecting City orders.

A detailed daily breakdown of the enforcement activities in City parks and open spaces is available online on the City’s Open Data portal.

For more information visit the enforcement measures page.

Athletic fields

We are contacting existing athletic field permit holders whose permits were temporarily suspended due to COVID-19 to give them first priority for re-booking the field. If there are no changes to the permit, the permit will be issued. If there are changes to the permit, or if new permits are being requested, booking information will be collected and confirmed at a later date.

As part of the athletic field booking agreement, organizations will be agreeing to follow provincial health orders that are required for their sport to operate, and City of Winnipeg orders regarding social distancing.

Visit the athletic fields page for more information on athletic field bookings.

Residential & business taxes

In support of property and business owners who may need temporary relief during the COVID-19 crisis, Winnipeg City Council has approved the following options to defer tax payment without penalty.

Penalties for unpaid property and business taxes can be waived for up to three months following the due date. For property taxes, this means taxes can be deferred without penalty until September 30, 2020. For business taxes, taxes can be deferred without penalty until August 31, 2020. Late payment fees will begin again on the first day of the following month.

Tax Instalment Payment Plan (TIPP) program fees and penalties will be waived for the period of April 1, 2020 until September 30, 2020. This includes waiving the TIPP enrolment fee and waiving any penalty fee resulting from non-sufficient funds (NSF) at time of a scheduled payment. In the event of a denied TIPP payment, you will be able to remain enrolled in the program and make delayed TIPP payments without any penalty during the fee waiver period.

When are my property taxes due?

The due date for property taxes remains June 30, 2020.

Property owners that are able to pay their property taxes in full on time are encouraged to do so. For property owners who may need temporary relief, the City will be waiving penalties for unpaid property taxes for up to three months following the due date. Penalties will begin again on October 1, 2020.

When are my business taxes due?

The due date for business taxes remains May 29, 2020.

Business owners that are able to pay their business taxes in full on time are encouraged to do so. For business owners who may need temporary relief, the City will be waiving penalties for unpaid business taxes for up to three months following the due date. Penalties will begin again on September 1, 2020.

Will fees also be waived on taxes owing from previous years?

No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.

When will I get my tax bill?

The 2020 business tax bills are being mailed on April 23, 2020 and the due date on the bill is May 29, 2020.

The 2020 property tax bills are being mailed on May 14, 2020 and the due date on the bill is June 30, 2020.

How much are unpaid tax penalty fees after the three-month waiver period ends?

Penalties for late payment property and business taxes will be waived for up to three months following the due date. For property taxes, late payment fees will begin on October 1, 2020. For business taxes, late payment fees will begin on September 1, 2020.

Late payment fees are 2.5% of the outstanding amount added monthly that taxes are past due. For example, outstanding property taxes will be penalized 2.5% on October 1, 2020. An additional 2.5% of the outstanding amount will be added as penalty if taxes are not paid in full by November 1, 2020.

Can I pay my taxes online?

Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.

Can I pay my taxes in person?

Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building and the Bilingual Service Centre at 170 Goulet Street. In person payment methods include cash, debit, and cheque. You can also pay with a bank note at the Bilingual Service Centre.

Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time.

Can I pay my taxes by credit card?

Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.

At this time, business taxes are not eligible to be paid with credit card using a third-party service.

How can I enroll in the Tax Instalment Payment Plan (TIPP) program?

You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.

The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.

What happens to my TIPP payment if it’s not paid on time?

If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next scheduled TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until September 30, 2020.

Can I request to defer a scheduled TIPP payment?

No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. In the event of a payment denied as a result of NSF during the fee waiver period, you will be able to remain enrolled in the program and make delayed TIPP payments without penalty between April 1, 2020 and September 30, 2020.

Do I have to make a TIPP payment the following month if it is deferred as a result of NSF?

No. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until September 30, 2020.

Temporary patios

The City has extended the temporary patio approval process available for local restaurants in response to the Province of Manitoba’s Restoring Safe Services plan.

The temporary patio requirements are in effect until September 8, 2020. More information is available at winnipeg.ca/temporarypatio.

Transit

Winnipeg Transit service

Winnipeg Transit has resumed operating on its regular summer schedule. Visit the Winnipeg Transit website for routes and schedule information.

Winnipeg Transit is committed to protecting the health and safety of its operators and passengers.

As recommended by Manitoba Health, the City is welcoming all passengers to once again use Winnipeg Transit, and is also recommending the use of non-medical face masks while riding the bus or using Transit Plus.

It is important to remember that Transit drivers and Transit Inspectors will not be enforcing the use of non-medical face masks, and we ask that passengers do not judge others who may not be wearing a face mask, as there are a number of reasons some people may not be able to wear a face mask. Passengers are also encouraged to maintain a reasonable separation from other persons when possible, use the rear door when exiting if they are able, and avoid using Winnipeg Transit if they are experiencing flu-like symptoms.

Transit users are reminded to:

  • Maintain a distance of two metres, or six feet, between yourself and others while riding the bus and at bus stops
  • Only use Transit for essential trips, such as grocery shopping or getting to work.
  • Consider riding in off-peak hours if possible to help make sure there’s space for everyone who needs it
  • Don’t board buses that don’t have enough room for you to keep a distance between yourself and others
  • Stay back from the bus operator’s safety shield – all buses currently deployed on the streets of Winnipeg have safety shields, please stay back from the safety shield and move away from the operator once your fare is paid
  • Exit at the rear door if you are able in order to reduce crowding
  • If you are sick and experiencing flu-like symptoms please refrain from riding transit

Transit instituted an enhanced cleaning program and staff members are carrying out additional cleaning procedures, sanitizing high-touch points on bus interiors using a disinfectant we have an existing supply of, ES65H. Watch the video: This is how every Winnipeg Transit bus is sanitized.

Customer Service Centres

Winnipeg Transit Customer Service Centres have now reopened, with precautionary measures put in place to help prevent the spread of COVID-19. For more information including locations and hours of operation, see: winnipegtransit.com.

Water, wastewater & utilities

The City has suspended the following utility services as a result of COVID-19:

  • Water meter inspections
  • Water meter returns, removals, and replacements
  • On-site meter reading by City employees

The City is also committed to offering assistance and flexibility for customers experiencing economic impacts as a result of COVID-19. To provide some financial relief for customers during these extraordinary times, we are suspending:

  • Turn-offs for non-payments
  • Late payment charges

Suspending turn-offs helps to ensure that all homes have access to water, allowing for proper hand-washing and hygiene. Suspending late payment charges provides relief to customers facing financial hardship.

We encourage customers facing economic hardship as a result of COVID to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.

Customers will continue to receive utility bill reminders, water meter reading reminders and other related utility account notices to keep them informed of the status of their account.

These changes in billing and services are in effect until September 30, 2020, but may be subject to change as the situation evolves. For more information, see: MyUtilityBill.

Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Water meter reading

Due to concerns about COVID-19, the City of Winnipeg Water and Waste Department’s annual water meter reading program has been cancelled for 2020.

Customers are reminded that they are responsible for providing regular meter readings to avoid estimated bills. Water meter readings can be provided via phone 204-986-4445 or online at MyUtilityBill.

The City of Winnipeg requires at least one accurate meter reading per year from each customer; however customers are encouraged to submit readings four times per year to avoid estimated bills and ensure they only pay for the water they use.

Submitting regular, accurate meter readings also allows customers to monitor the amount of water they use, which can help find leaks in household plumbing.

Utility bill payments

You can still pay your bills in person at City’s front counters located on the main floor of the Susan A. Thompson Building at 510 Main St., and the Bilingual Service Centre, located at 170 Goulet St.; however, we are actively monitoring the situation and will continue to evaluate our approach in collaboration with the Province of Manitoba, and well-being of the public and our employees is our top priority.

We are requesting that individuals experiencing flu-like symptoms not enter City facilities.

Weddings

City Hall wedding ceremonies have resumed. Attendance is limited to 10 people at indoor ceremonies in the Susan A. Thompson Building, 15 people at indoor ceremonies in the Council Building, and 25 people at outdoor ceremonies. Guests must respect social distancing guidelines in place.

Wedding licenses can be obtained from the City Clerk’s Department at 510 Main St.

Winnipeg Fire Paramedic Service (WFPS)

Residents can no longer obtain open fire or fireworks permits in-person at the WFPS Headquarters. Permits and Licensed Service Persons applications and renewals can be obtained by emailing fireinspections@winnipeg.ca or calling the WFPS Fire Prevention Branch at 204-986-8200.

Winnipeg Police Service (WPS)

To report an emergency or a crime in progress, call 9-1-1.

The Winnipeg Police Headquarters Service Centre located at 245 Smith Street has reopened to the public. Residents can file police reports in person daily from 8 a.m. to 5:30 p.m. In-person criminal record/police information checks and non-criminal fingerprinting are available Monday to Friday from 8 a.m. to 3:30 p.m.

Other service centre locations remain closed at this time.

In response, WPS has expanded the types of report residents can make online. Notably, hit and runs can now be reported online.

Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.

Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.

For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

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