Affected programs & services
For information on facilities that have reopened, please see: Reopening City facilities.
The following is a comprehensive listing of current service impacts:
- Assessment & Taxation
- By-Law Enforcement Services
- Committee & Council meetings
- Community centres
- Connected walkway system
- Construction inspections & building permits
- Planning, Property & Development
- Property & business taxes
- Temporary patios
- Water, wastewater & utilities
- Winnipeg Fire Paramedic Service
- Winnipeg Police Service
Last updated on: March 15, 2022
For the most up-to-date health information about COVID-19 and current risk level in Manitoba, visit manitoba.ca/covid19.
The City of Winnipeg is continuing to closely monitor this evolving situation. The City’s Office of Emergency Management is in close communication with the province as well as other health organizations to help us respond appropriately.
Assessment & Taxation
In-person interior residential property inspections are resuming on April 15, 2022. Inspections will continue to be offered to be completed through photos or via phone.
By-Law Enforcement Services
In-person interior residential property inspections have resumed. Inspections will continue to be offered to be completed through photos or via phone. Appointments cannot be pre-booked for this service.
Committee & Council meetings
The Council Building at City Hall is open to the public. People wishing to appear remotely as delegations will be accommodated. Face masks are strongly recommended for the public. City employees are required to continue wearing masks.
Council is continuing to hold electronic meetings of Council and Committees of Council which can be watched on the City’s YouTube channel.
For those who would like to register as a delegate, they can contact City Clerk’s via the public registration form and must register by noon the business day prior to the meeting. Once registered, delegates will be provided with a phone number and access code if they wish to participate remotely in the meeting.
Although community centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each community centre board is responsible for the management and operations of their centre, including setting their own COVID-19 guidelines based on current public health orders.
Connected walkway system
The connected walkway system has fully re-opened. Residents can access the skywalks from 6:30 a.m. - 12:30 a.m., seven days a week. They are closed on statutory holidays.
The underground concourse at Portage & Main can be accessed from 6:30 a.m. – 10:30 p.m. daily.
Construction inspections & building permits
The Zoning & Permits Branch, located at 31-30 Fort St., is not accepting walk-in customers.
Residential and commercial applications must be submitted digitally through the process outlined below to ensure efficient processing.
- Permit applications can be submitted through Permits Online, where available. All other applications can be submitted via: email@example.com.
- Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
- Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications through Permits Online, where you can track the status of an application, submit documents, and make payments.
All building permit application forms can be found online.
For those who cannot complete applications through the digital process, completed permit applications can be dropped off at the customer service window at 31-30 Fort St.
Customers can submit credit card paymen ts through Permits Online or over the phone by calling 204-986-5140 and following the prompts.
If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person.
Complimentary one-hour parking and temporary loading zones ended
One-hour complimentary parking offered at all metered locations in Winnipeg from Monday to Friday has ended effective December 31, 2021. Temporary 15-minute loading zones that were established around Downtown and the Exchange District have also ended effective December 31, 2021.
Two-hour complimentary parking will continue to be available on Saturdays for on-street paid parking locations. There is no requirement to pay for on-street parking on Sundays or Statutory Holidays. More information is available at The Parking Store – Metered Payment Methods.
Do I have to pay for metered on-street parking?
Effective January 4, 2022 payment is required at all on-street paid parking locations.
How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?
Please consult Online City services for more information on self-serve applications.
Planning, Property & Development
Commercial and housing in-person inspections of occupied dwellings have resumed, and are subject to COVID-19 pre-screening at time of inspection. Alternate and virtual inspections continue to be offered.
Please be advised that all evening and Saturday time slots are suspended until further notice.
Property & business taxes
As part of the 2021 Balanced Budget Update, Council has approved a three-month deferral of property and business taxes in 2021 in order to continue to support property and business owners who may need further relief during the COVID-19 pandemic. Late payment fees will begin again on the first day of the month following the deferral date.
When are my property taxes due?
The due date for property taxes remains on June 30, 2021.
Property owners that are able to pay their 2021 property taxes in full on or before June 30, 2021 time are encouraged to do so. For property owners who may need temporary relief, the City is waiving penalties for unpaid 2021 property taxes until September 30, 2021. Penalties on outstanding 2021 property taxes will be applied effective on October 1, 2021.
When are my business taxes due?
The due date for business taxes remains on May 31, 2021.
Business owners that are able to pay their business taxes in full on or before May 31, 2021 are encouraged to do so. For business owners who may need temporary relief, the City is waiving penalties for unpaid 2021 business taxes until August 31, 2021. Penalties on 2021outstanding business taxes will be applied effective September 1, 2021.
Will fees also be waived on taxes owing from previous years?
No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.
When will I get my tax bill?
The 2021 business tax bills are mailed in April 2021 and the due date on the bill will be May 31, 2021.
The 2021 property tax bills are mailed in May 2021 and the due date on the bill will be June 30, 2021.
How much are unpaid tax penalty fees after the extended waiver period ends?
Penalties for late payment of 2021 property and 2021 business taxes are being waived for three months following their due date. For property taxes, late payment fees will begin on October 1, 2021. For business taxes, late payment fees will begin on September 1, 2021.
The penalty rate for unpaid tax will be 2.50% per month until the taxes are paid in full.
Please note that penalties on 2020 or prior taxes outstanding will continue to be added to on the first of each month until the taxes are paid in full at the prevailing penalty rates. More information on penalty rates is available at Assessment and Taxation - Penalties and Charges.
Can I pay my taxes online?
Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.
Can I pay my taxes in person?
Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building In person payment methods include cash, debit, and cheque. Capacity is reduced in consideration of the provincial public health orders. Please allow additional time when visiting the 311 Counter.
Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time. The Bilingual Service Centre at 170 Goulet Street is open.
Can I pay my taxes by credit card?
Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.
At this time, business taxes are not eligible to be paid with credit card using a third-party service.
How can I enroll in the Tax Instalment Payment Plan (TIPP) program?
You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.
The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.
What happens to my TIPP payment if it’s not paid on time?
If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties
Can I request to defer a scheduled TIPP payment?
No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment plus a $30 NSF fee would be carried forward and added to the amount of the next scheduled TIPP payment. If the two TIPP payments are returned due to NSFs the enrollment in the TIPP program will be cancelled and all taxes will be due immediately and subject to penalties.
The temporary patio registration program has been extended through the upcoming summer season. Registrations are now being accepted for summer operation in the temporary patio program that will allow eligible businesses to operate a temporary patio space from April 1, 2022 to October 31, 2022.
For more information, see: winnipeg.ca/temporarypatio.
Winnipeg Transit service
Face masks are strongly recommended for the public. City employees, including Winnipeg Transit Plus, are required to continue wearing masks. Winnipeg Transit instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers Visit the Winnipeg Transit website for routes and schedule information.
Winnipeg Transit Plus service
Face masks are strongly recommended for the public. City employees, including Winnipeg Transit Plus, are required to continue wearing masks. Winnipeg Transit Plus instituted a number of measures in light of COVID-19 as part of our ongoing commitment to the health, safety, and comfort of our passengers. Visit the Winnipeg Transit Plus website for more information about the service.
Water, wastewater & utilities
Appointments are being scheduled for the following services:
- Water meter inspections
- Water meter returns and removals
- Water meter installations
- On-site meter reading by City employees
- Water quality investigations and lead testing
Due to the high number of properties that require a meter replacement, letters will be issued in phases, notifying customers when it is time for them to contact the City for an appointment.
City employees will continue to follow COVID-19 protocols, including wearing a mask and physical distancing.
The City will be resuming its practice of disconnecting water service for non-payment of utility bills. Customers will receive a notification before their service is disconnected and can avoid disconnection by paying their outstanding balance.
We encourage customers who may still be facing economic hardship as a result of COVID-19 to contact the Utility Billing Centre to work with us to make payment arrangements that will not create additional financial hardship.
Customers are reminded that they are responsible for providing regular water meter readings to avoid estimated bills. Water meter readings can be provided via phone at 204-986-4445 or online.
Winnipeg Fire Paramedic Service (WFPS)
Permits and Licensed Service Persons applications and renewals can be obtained by emailing firstname.lastname@example.org or calling the WFPS Fire Prevention Branch at 204-986-8200.
S.A.F.E. Family (Smoke Alarm For Every Family) Program
The installation of smoke alarms through the S.A.F.E. Family Program is suspended until further notice.
Fire Prevention & Education
Winnipeg Fire Paramedic Service Public Education Branch has resumed in-person presentations on fire safety, drug awareness, and injury/fall prevention. The Fire Safety House will be available to attend school and community events beginning in May. For more information, educators and community groups can email the branch at email@example.com or call 204-986-6380.
The Fire Public Education Youth Fire Stop program has resumed normal operations and is now booking appointments in clients' homes. Please call 204-986-6380 for more information.
Winnipeg Police Service (WPS)
To report an emergency or a crime in progress, call 9-1-1.
The Winnipeg Police Headquarters Service Centre located at 245 Smith Street has reopened to the public. Other service centre locations remain closed at this time.
Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.
WPS has also expanded the types of reports that can be taken through its Virtual Police Response model. This enables you to have face-to-face contact with an officer through a video format, and interact with the officer as though they were to come to your house - without the need for the officer to arrive.
Virtual Police Response accepts non-domestic assault and robbery events that are not in progress where the suspect is unknown. As well, non-domestic theft, mischief and/or damage reports with a known suspect.
For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.