COVID-19: City of Winnipeg response and latest updates on City facilities and services COVID-19 : Mesures prises par la Ville de Winnipeg et dernières nouvelles sur les installations et services municipaux

Frequently asked questions

Last updated on: May 27, 2020

General information about COVID-19

Where can I get the most up-to-date health information about COVID-19?

Please refer to manitoba.ca/covid19 for more information.

Should I be concerned about COVID-19?

It is important to keep up to date with the current risk level in Manitoba.

We want to assure you we are continuing to closely monitor this evolving situation. The City’s Office of Emergency Management in close communication with the province as well as other health organizations to help us respond appropriately.

Who should I contact if I have questions about COVID-19 and testing?

If you have questions related to COVID-19, please see manitoba.ca/covid19.

What precautions can I take to protect from COVID-19?

You are reminded to exercise precautions to protect against the spread of illness.

  • Everyone should practice good handwashing hygiene and wash your hands with soap and warm water for at least 20 seconds and dry them thoroughly – if you are unable to wash your hands, use an alcohol-based hand cleanser
  • Cover your mouth and nose with a tissue when coughing or sneezing, or cough or sneeze into your sleeve – throw used tissues in the garbage and immediately wash your hands, or use an alcohol-based hand cleanser
  • Avoid touching your eyes, nose, and mouth
  • Minimize prolonged (more than 10 minutes), close (less than two meters/six feet) contact with individuals in public
  • Avoid travel, crowded places and events, especially if you are at higher risk (e.g. seniors and those with underlying medical conditions)
  • If you are unwell, stay at home
How is the City enforcing the province’s social distancing recommendations?

Everyone has a role to play in slowing COVID-19’s spread and minimizing its impact in our community. In an effort to encourage voluntary compliance with Public Health orders, as well as City orders, the City launched a Community Service Ambassador (CSA) program.

CSAs are deployed throughout Winnipeg with a focus on parks, open spaces, and places where people tend to gather. They are providing information when they encounter large groups or encounter residents who are using City amenities that are closed due to COVID-19, and reminding residents of the health and safety recommendations that are in place across the city.

How do you properly wash your hands?

Handwashing is the single most effective way to prevent the spread of illnesses. View important handwashing tips.

City services & programs

What City services have been affected by the COVID-19 pandemic and which facilities are closed to members of the public?

For a comprehensive listing of City service impacts by department, see the Affected programs & services page.

What City services can I access online?

Residents can make payments for certain city services online or through 311.

What supports are in place for older Winnipeggers?

While the COVID-19 pandemic continues to impact everyone in our city, the City of Winnipeg, United Way Winnipeg, and A & O: Support Services for Older Adults Inc. have partnered to provide additional support for older Winnipeggers.

Winnipeg older adults who may be feeling isolated and in need of assistance during this trying time, can call 311 to be connected with a number of resources available through A & O: Support Services for Older Adults, including assistance with delivery of groceries, medications, and specialized social services, in addition to assistance in obtaining access to other well-being resources.

How is the City working to enhance food security in our community?

To help ensure that Winnipeggers continue to have access to fresh, local food, the City of Winnipeg is partnering with Direct Farm Manitoba and encouraging all Winnipeggers to support Winnipeg Harvest’s Grow-A-Row campaign.

We’re partnering with Direct Farm Manitoba to support the distribution of local farm fresh products including vegetables, meat, and dairy products by providing access to City land.

We also encourage all Winnipeg gardeners to Grow-A-Row for Winnipeg Harvest. Since 1986, Winnipeg Harvest’s Grow-A-Row program has yielded millions of pounds of fresh fruit and vegetables for people in need.

Active transportation & use of streets

Is the City expanding its annual bicycle and active transportation route schedule?

Yes. The following nine streets in Winnipeg are designated as active transportation routes until Monday, July 6:

  • Lyndale Drive - Cromwell Street to Gauvin Street
  • Scotia Street - Anderson Avenue (at St. Cross Street) to Armstrong Avenue
  • Wellington Crescent - Academy Road (at Wellington Crescent) to Guelph Street
  • Wolseley Avenue - Raglan Road to Maryland Street
  • Assiniboine Avenue - Bedson Street to Westwood Drive
  • Churchill Drive - Hay Street to Jubilee Avenue
  • Egerton Road - Bank Avenue to Morier Avenue
  • Kildonan Drive - Helmsdale Avenue to Rossmere Crescent & Larchdale Crescent to Irving Place
  • Kilkenny Drive - Burgess Avenue to Patricia Avenue and Kings Drive

These designated routes limit motor vehicle traffic to one block throughout the designated area. The routes will be in place daily from 8 a.m. to 8 p.m until Monday, July 6.

Signs are posted on all approach roadways as notification that motorists are entering an active transportation route. Signs are also posted at the end of the routes advising motorists that they are leaving the active transportation route.

It is important to note that these roads are not closed, and that all users should expect to encounter one another and follow the rules of the road. People cycling and walking are reminded to use caution, and motorists are reminded that there will be many people out enjoying the road and to be patient. Social distancing should also be maintained at all times.

Can I still get a Use of Street Permit?

Beginning June 1, 2020, we are accepting Use of Streets permit applications.

Animal Services

Can I still adopt a dog from Animal Services?

Dogs are available for adoption; however, an appointment must be made in advance by contacting 311.

Cemeteries

Are City-owned cemeteries still open to members of the public?

Yes, the Brookside, Transcona, and St. Vital cemeteries remain open; however, there is a limit on the size of public gatherings, including funerals, of no more than 10 people based on provincial guidelines. Residents are also reminded to practice social distancing.

Committee & Council meetings

How are the committee and Council meetings affected?

Following adoption of a motion at the Special Meeting of City Council on April 3, Council will temporarily hold electronic meetings of Council and Committees of Council through April and May.

Is the Council Building open to members of the public?

The Council Building remains temporarily closed to the public until further notice.

How can I speak as a delegation?

The Council Building remains temporarily closed to the public, therefore residents who wish to speak as a delegation will only be allowed to do so remotely and will not be able to appear at the meeting in person. For those who would like to register as a delegate, they can contact City Clerk’s via 311 or email cityclerks@winnipeg.ca and must register by 4:30 p.m. the day prior to the meeting. Once registered, delegates will be provided with a phone number and access code to participate in the electronic meeting.

How can I watch committee and Council meetings?

You can watch committee and Council meetings via livestreaming on the City’s YouTube channel.

Community centres

Will my local community centre be closed and/or will programs at my community centre be cancelled?

As the COVID-19 pandemic evolves, we all have a role to play in slowing its spread and minimizing its impact in our community. The City remains committed to maintaining essential services, while balancing the health, safety, and well-being of our employees and residents. In accordance with provincial guidelines, the City instituted a number of changes to its programs and services.

Although Community Centre facilities and assets are owned by the City of Winnipeg, centres are their own legal entities, each governed by volunteer board of directors. Each Community Centre Board is responsible for the management and operations of their centre, and are ultimately responsible for the decision to close their Community Centre.

For more information visit General Council of Winnipeg Community Centres.

Will the daycare at my community centre be open?

On March 17, 2020, the Province of Manitoba announced that it is suspending services at licensed childcare centres, effective end-of-day Friday, March 20.

Please contact your local community centre or community club for more information on the status of day care services.

For more information visit General Council of Winnipeg Community Centres.

Connected walkway system

Why is the skywalk being closed?

The skywalk closure is the result of discussions between the City and partners in the public walkway system, including business and property owners. Several partners expressed their preference to close individual sections of the walkway in the interest of public health and safety.

The City will also be reducing access in its own areas of the walkway, including the Portage & Main underground concourse. Access to the underground concourse at Winnipeg Square and the Portage & Main intersection will be reduced to the hours of 6 a.m. to 6 p.m., Monday to Friday. The underground walkway will be completely closed to the public on weekends.

Will I be able to cross the intersection of Portage & Main using the underground concourse?

The City and property managers at Portage & Main have agreed to maintain access to the underground concourse at the intersection on weekdays between the hours of 6 a.m. to 6 p.m. Outside of these hours, including weekends, pedestrians will be required to locate the nearest above-ground crossing to cross the intersection.

Will I still have access to my parkade if it is connected through the walkway system?

If you have any questions about access to parkades connected to the walkway, please contact the individual building or parking lot owner.

I regularly park in the Millennium Library Parkade. Will I still have access to park there?

Yes. Parking patrons will still have street level access to the stairwell entrance to the parkade. With the temporary closure of the Millennium Library, there will no longer be elevator access to the parkade.

How can I cross the intersection of Portage and Main without access to the underground concourse?

The entire walkway system, including the underground concourse at Portage and Main, is closed to all members of the public until further notice. Pedestrians will be required to locate the nearest above ground crossing.

Construction inspections & permits

Are residential and commercial inspections still being performed?

Effective at the end of the business day on Friday, March 20, all interior occupied residential inspections are being suspended until further notice. Those with outstanding appointments will be contacted directly to reschedule.

The department will continue with commercial and new build residential (unoccupied) inspections.

Can I submit a permit application?

Yes. Permit applications will continue to be processed; however, applications need to be submitted digitally through the process outlined below in order to be processed in a timely manner.

  • All customers can submit building permit applications by email to: ppd-permit@winnipeg.ca.
  • Please review the Digital Submission Requirements to ensure all requirements are met when submitting a digital permit application.
  • Once permit materials are accepted and uploaded into the permit system, you can manage your permits and applications by registering for a Permits Online account at: winnipeg.ca/permitsonline. With a Permits Online account, you can track the status of an application, submit documents, and make payments.

If you cannot complete the applications with the above options, completed permit applications can be dropped off at the customer service window at 31-30 Fort St. where it will be collected and processed by our Permit Technicians.

How can I track the progress of my permit application?

Permit applications can be tracked online by registering for an account at winnipeg.ca/permitsonline.

How do I submit payment for Permits & Inspections

Customers can submit credit card payment information online with an account on winnipeg.ca/permitsonline or they can submit payment over the phone by calling 204-986-5140 and following the prompts.

What if I have questions about the permit application process?

If customers have questions about the application process, they can call the Permits Direct Line at 204-986-5140 and follow the prompts to connect with the appropriate person. Office staff members are not available for in-person customer service support.

Economic impact

What will the economic impact of the COVID-19 pandemic be on our local economy?

Garbage, recycling & yard waste

Can I put gloves, masks, sanitizing wipes, and facial tissues in my recycling?

No. You should never put medical items such as gloves, masks, sanitizing wipes or facial tissues in your recycling. These items are considered contaminated and sorting staff at the recycling facility must manually remove them from other recyclables. For the health and safety of the collection and sorting staff, please only put accepted items in your recycling.

Learn what you can recycle at winnipeg.ca/recycling.

Are the 4R Winnipeg Depots still open?

All 4R Winnipeg Depots are still operating; however, in an effort to promote social distancing, only one vehicle will be permitted to drop off material at a bin at a time.

Is the Compost Giveaway Event taking place this year?

To promote food source sustainability, the City is giving away free compost from June 1-7, 2020. Winnipeg residents will have the opportunity to take home up to 100 litres of compost per vehicle that they can use for their lawns, gardens, and plants, while quantities last. To promote social distancing, only one vehicle will be allowed per compost pile at a time.

For more information, see: winnipeg.ca/compostgiveaway.

I need to suspend my business’ collection service due to COVID-19, what’s the process?

If you need to temporarily your business’ collection service due to COVID-19, please submit an application to suspend your service and the City will contact you directly. The requirement to provide two weeks’ notice is being waived for temporary suspensions.

Human resources

Is the City of Winnipeg still hiring?

Yes. View a list of current vacancies.

Are job interviews happening in-person or online?

Where possible, interviews will be done by way of phone, video conference, or other virtual means to assist with and encourage social distancing. Should there be a need to do in-person interviews, social distancing protocols recommended by Manitoba Health, Seniors and Active Living will be followed.

What if I don’t feel well on the day of my in-person interview?

We are requesting that individuals experiencing flu-like symptoms not enter City facilities. If you are sick on the day of your interview, please contact the hiring manager to reschedule.

Will typing tests administered by the Staffing Branch still be available throughout the COVID-19 outbreak?

Applicants are being recommended to take the test remotely. For those applicants without access to a computer, please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make alternate arrangements.

If I do not have access to a computer and or require assistance applying for a job, what do I do?

Please contact the Staffing Branch at 204-986-3902, or staffingsupport@winnipeg.ca to make an appointment and or troubleshoot application issues.

Insect control

How do I register for a buffer zone?

Due to COVID-19, you may not register for a buffer zone in person. Buffer zone applications must be received through one of the following options:

Libraries

Which library branches are open?

On Monday, June 8, Millennium Library, Henderson Library, and Pembina Trail Library will partially reopen for holds pick-up service only.

Service at these three branches will initially be holds pick-up service only for a trial period to ensure a safe, phased reopening. Customers will not be able to return materials or enter branches to browse collections. Holds may be placed using the library’s online catalogue or mobile app. Library staff are available to assist you with this process through Winnipeg Public Library’s Ask Us service.

Customers will be asked to use the self-assessment symptom checklist before entering the buildings. Anyone exhibiting COVID-19 symptoms will not be allowed to enter the branches.

Library staff have received safety training and will be following handwashing protocols and disinfecting surfaces as needed. Hand sanitizer will be available at the entrance of each library. Plexiglass shields have been installed at each checkout station.

Holds pick-up will be limited to one person per family. Visitors will be able to pick up family member’s holds if they bring their library cards.

For more information about library services, see: guides.wpl.winnipeg.ca/covid19services

Parking

My residential street has a time limit – in light of COVID-19, is the City still ticketing?

Effective March 28, we relaxed enforcement of the 1-2 hour time limits on residential streets with parking time restrictions until further notice to accommodate employees who are now required to be home for longer periods of time due to self-isolation and work from home requirements. Residents are reminded to continue to obey all other parking restrictions (i.e. fire hydrants, back lanes, etc.), including those in place for spring cleanup operations.

Do I have to pay for metered on-street parking?

Effective March 28, we are offering one-hour complimentary parking at all metered locations throughout Winnipeg until further notice. Please note, there is no requirement to pay for parking in order to receive the one-hour complimentary parking. This is not to be combined with the existing two-hour complimentary Saturday parking in the Downtown area.

How is the City making it easier for customers to pick up food from restaurants and retail items from shops in light of COVID-19?

To support local businesses, the City worked with local BIZ groups to establish temporary “curbside pick-up locations” in select locations throughout the Downtown and the Exchange District. These curbside pick-up location allow patrons to park for free for 15 minutes, while they are picking up food or retail items.

How can I pay a ticket or contest a penalty notice while The Parking Store is closed to members of the public?

Please consult Online City services for more information on self-serve applications.

Parks & athletic fields

Are City parks open?

City parks and dog parks remain open at this time.

All City-owned play structures and picnic shelters are open as per the Province of Manitoba’s Restoring Safe Services plan, as are skate parks, tennis courts, basketball courts, and athletic fields (soccer, baseball, football, etc.). The City will not be cleaning or sanitizing playgrounds more frequently than normal. Use of these spaces is at your own risk.

Please note, social distancing is still required while within City parks and individuals must maintain a distance of at least two metres from every other individual in the park. This does not apply to people who can demonstrate that they are living together in the same household. Individuals are also prohibited from assembling in groups of more than 25 persons in an indoor place or more than 50 in an outdoor place. Any businesses operating within City parks must follow provincial public health orders.

CSAs are being deployed in City parks and open spaces. They are providing information when they encounter large groups or encounter residents who are using City amenities that are closed due to COVID-19, and reminding residents of the health and safety recommendations.

In addition to CSAs, the City’s By-Law Enforcement Officers are being used to enforce City orders. The By-Law Enforcement Officers are able to hand out warnings and appearance notices that could result in the imposition of penalties of up to $1,000 and up to 6 months imprisonment for not respecting City orders.

Are parks bookings being cancelled due to COVID-19?

Beginning June 1, 2020, we are accepting park rental permit applications.

Are athletic fields open?

All City-owned play structures and picnic shelters are open as per the Province of Manitoba’s Restoring Safe Services plan, as are skate parks, tennis courts, basketball courts, and athletic fields (soccer, baseball, football, etc.). The City will not be cleaning or sanitizing playgrounds more frequently than normal. Use of these spaces is at your own risk.

Please note, social distancing is still required while within City parks and individuals must maintain a distance of at least two metres from every other individual in the park. This does not apply to people who can demonstrate that they are living together in the same household. Individuals are also prohibited from assembling in groups of more than 25 persons in an indoor place or more than 50 in an outdoor place. Any businesses operating within City parks must follow provincial public health orders.

CSAs are being deployed in City parks and open spaces. They are providing information when they encounter large groups or encounter residents who are using City amenities that are closed due to COVID-19, and reminding residents of the health and safety recommendations.

In addition to CSAs, the City’s By-Law Enforcement Officers are being used to enforce City orders. The By-Law Enforcement Officers are able to hand out warnings and appearance notices that could result in the imposition of penalties of up to $1,000 and up to 6 months imprisonment for not respecting City orders.

Where can I get statistics on how many tickets have been issued?

A detailed daily breakdown of the enforcement activities in City parks and open spaces is available online on the City’s Open Data portal.

Recreation & leisure

Which facilities are closed?

All City-owned and operated recreation centres, pools, arenas, and libraries are closed to the public until further notice.

We are looking at options for re-opening City libraries, as per the Province of Manitoba’s Restoring Safe Services plan; however, we do not have an opening date at this time. We are carefully weighing options that balance the health and safety of our staff and our patrons within these facilities.

I have belongings in a locker at a City-owned and operated facility; how can I get my possessions?

Please be advised that City-owned and operated are facilities are closed to the public until further notice. During the closures, lockers and Lost & Found will not be accessible until facilities re-open.

Can I cancel my membership or pass and get a refund?

All purchased passes (3-Month, 3-Month Active Living, Corporate Employee Wellness Program, 6-Month, One-Year, and One-Year Peguis Trail Health & Fitness Centre) will automatically be suspended during the facility closures, extending to the expiration date.

Visit passes are non-refundable.

3-Month passes are refundable, and can be refunded as per the normal process.

Fee Subsidy Annual Facility Passes will not be suspended; these passes will still expire 12 months from the date of qualification/issue; they have no cash value and are not refundable.

What City recreation programs are cancelled?

All City recreation programs are cancelled until further notice.

Will 2020 Spring/Summer Leisure Guide programming be offered?

Spring 2020 Leisure Guide programming is cancelled. Programs scheduled from April to the end of June will not be available at this time. Affected programs include:

  • All Leisure Guide programming for Spring Session 2020
  • Leisure Guide Learn to Swim brochure Spring programs
  • Leisure Guide Learn to Skate brochure Spring programs
  • Priceless Fun brochure programming (spring session, includes Library programming)

More information will be available in due course.

Is my Leadership Course (i.e., Bronze Medallion, Water Safety Instructor, First Aid, etc.) cancelled?

More information about Leadership Courses will be provided to registrants when available.

Will report cards for skating classes and progress reports for swimming still be mailed out?

Swimming Progress Reports will be kept at the same pool where the class took place and will be available when facilities re-open.

Skating Report Cards will be available by mail when facilities re-open, if requested by contacting 311.

Will the Equipment Loans Program continue to be available?

No, this service is closed until further notice.

Can I get a refund or credit on my facility rental?

Arena, pool, and room rental bookings effective March 12, 2020 until facilities re-open are cancelled. Prepaid rental fees will be credited to the account and all permits will be adjusted accordingly. The Permit Processing Fee will not apply to permits with no other bookings and that are fully cancelled. Adjusted permits will be sent to customers by mail or email.

Will I get a refund on the fee I paid to make a reservation / booking?

The Permit Processing Fee will not apply to permits with no other bookings and that are fully cancelled. Adjusted permits will be sent to customers by mail or email.

Will the City continue with the Job Recruitment Fair March 25 to hire summer staff?

The in-person Job Recruitment Fair scheduled for March 25, 2020 has been cancelled; however, the City will continue with the online recruitment process at this time in preparation for anticipated summer programs.

Will the City continue to recruit and hire summer staff?

Yes. The City will continue with the online recruitment process at this time in preparation for anticipated summer programs.

Residential & business taxes

How is the City providing assistance to taxpayers in response to the COVID-19 pandemic?

In support of property and business owners who may need temporary relief during the COVID-19 crisis, Winnipeg City Council has approved the following options to defer tax payment without penalty.

Penalties for unpaid property and business taxes can be waived for up to three months following the due date. For property taxes, this means taxes can be deferred without penalty until September 30, 2020. For business taxes, taxes can be deferred without penalty until August 31, 2020. Late payment fees will begin again on the first day of the following month.

Tax Instalment Payment Plan (TIPP) program fees and penalties will be waived for the period of April 1, 2020 until September 30, 2020. This includes waiving the TIPP enrolment fee and waiving any penalty fee resulting from non-sufficient funds (NSF) at time of a scheduled payment. In the event of a denied TIPP payment, you will be able to remain enrolled in the program and make delayed TIPP payments without any penalty during the fee waiver period.

When are my property taxes due?

The due date for property taxes remains June 30, 2020.

Property owners that are able to pay their property taxes in full on time are encouraged to do so. For property owners who may need temporary relief, the City will be waiving penalties for unpaid property taxes for up to three months following the due date. Penalties will begin again on October 1, 2020.

When are my business taxes due?

The due date for business taxes remains May 29, 2020.

Business owners that are able to pay their business taxes in full on time are encouraged to do so. For business owners who may need temporary relief, the City will be waiving penalties for unpaid business taxes for up to three months following the due date. Penalties will begin again on September 1, 2020.

Will fees also be waived on taxes owing from previous years?

The due date for business taxes remains May 29, 2020.

No. If you still owe property or business taxes from previous years, you will continue to be charged a 2.5% penalty per month on that amount.

When will I get my tax bill?

The 2020 business tax bills are being mailed on April 23, 2020 and the due date on the bill is May 29, 2020.

The 2020 property tax bills are being mailed on May 14, 2020 and the due date on the bill is June 30, 2020.

How much are unpaid tax penalty fees after the three-month waiver period ends?

Penalties for late payment property and business taxes will be waived for up to three months following the due date. For property taxes, late payment fees will begin on October 1, 2020. For business taxes, late payment fees will begin on September 1, 2020.

Late payment fees are 2.5% of the outstanding amount added monthly that taxes are past due. For example, outstanding property taxes will be penalized 2.5% on October 1, 2020. An additional 2.5% of the outstanding amount will be added as penalty if taxes are not paid in full by November 1, 2020.

Can I pay my taxes online?

Yes. You can view, pay, and store your business and property tax bills online. The City has partnered with epost, Canada Post’s free online mail delivery service. You can sign up to receive and pay your tax bill where you already do your online banking at participating financial institutions, or sign up at epost.ca.

Can I pay my taxes in person?

Yes. In person tax payments can be made at the 311 Counter at 510 Main Street – Susan A Thompson Building and the Bilingual Service Centre at 170 Goulet Street. In person payment methods include cash, debit, and cheque. You can also pay with a bank note at the Bilingual Service Centre.

Can I pay my taxes by credit card?

Property owners are able to use a third-party service provider that offers additional payment methods, including credit cards. The only provider that offers credit card as a payment method at this time is Plastiq. Please be aware that third-party providers charge a fee for their service. To ensure payment is received by the City of Winnipeg on a timely basis, please ensure appropriate arrangements have been made with Plastiq.

At this time, business taxes are not eligible to be paid with credit card using a third-party service.

Can I pay my taxes or get more information on my taxes at the Assessment and Taxation front counter at 457 Main Street?

Due to precautions related to COVID-19, the Assessment and Taxation front counter at 457 Main Street remains unavailable at this time. Please contact 311 for more information, including eligible payment methods.

How can I enroll in the Tax Instalment Payment Plan (TIPP) program?

You can enroll in the TIPP program by completing TIPP application form and submitting it to the City of Winnipeg by mail, in person, or through 311. An application must be received by the 15th of the month to ensure enrolment for the following month.

TIPP program applications are available at Assessment and Taxation.

The TIPP program is available to allow you to make regular monthly payments on your property taxes. This means you would not have to pay your entire tax bill at one time.

What happens to my TIPP payment if it’s not paid on time?

If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next scheduled TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until September 30, 2020.

Can I request to defer a scheduled TIPP payment?

No, a deferred TIPP payment cannot be requested. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. In the event of a payment denied as a result of NSF during the fee waiver period, you will be able to remain enrolled in the program and make delayed TIPP payments without penalty between April 1, 2020 and September 30, 2020.

Do I have to make a TIPP payment the following month if it is deferred as a result of NSF?

No. If a scheduled TIPP payment was denied as a result of non-sufficient funds (NSF) at the time of auto-withdrawal, then that outstanding payment would be carried forward and added to the amount of the next TIPP payment. Unpaid TIPP payments can carry forward without penalty and you will be able to remain enrolled in the program during the fee waiver period from April 1, 2020 until September 30, 2020.

Road construction projects

Will road construction be affected by COVID-19?

While the City continues to evaluate its services and projects amid the COVID-19 pandemic, road construction is considered an essential service by the Province of Manitoba and at this time is expected to proceed as planned with the following considerations:

  • Our contractors are working with their industry and public health officials to determine safe work procedures for construction sites
  • In-person outreach and consultations to help us understand the needs of property owners adjacent to regional road renewals and other non-Capital projects will now be done remotely via phone, regular mail, email, or other online channels
  • We are evaluating options for public engagement on larger capital projects and looking at ways to continue to stay connected to Winnipeggers and their feedback and input; updates on specific projects and their timelines will be provided once information is available

We are doing our best to reach stakeholders in a timely and efficient manner but also understand that normal is changing every day and people may no longer be reachable where, or how, we once expected.

If you are a stakeholder on an upcoming project and have new or temporary contact information, please reach out to PWDCommunications@winnipeg.ca.

I own a property or run a business in the area of an upcoming construction project, but am currently staying home. How will I get the information I need and provide input on this project?

Please reach out to us. Send an email to PWDCommunications@winnipeg.ca and we will have the project team will contact you.

Temporary patios

Has the City streamlined the process for temporary patios for local restaurants in light of the Province’s Restoring Safe Services plan?

Yes. We are extending the temporary patio approval process available for local restaurants in response to the Province of Manitoba’s Restoring Safe Services plan. The temporary patio requirements are only in effect until July 6, 2020. More information is available at winnipeg.ca/temporarypatio.

Transit

Is Transit service being adjusted in light of the COVID-19 pandemic?

Winnipeg Transit adjusted its weekday schedule to an “enhanced Saturday schedule.” The bus schedule for Saturdays and Sundays will not change.

The adjusted weekday schedule includes all bus routes that operate on Saturdays, plus a number of additional bus routes that do not normally run on weekends, such as express buses, and buses that serve industrial parks. In addition, Winnipeg Transit made certain that service around health care facilities was a factor during the service review, and we will continue to monitor service to hospitals for healthcare workers. Due to their location along major roadways, all hospitals are served by transit seven days a week, and in order to ensure better service for our healthcare workers, any hospital normally served by an express route on weekdays will have that additional service added to it over and above what would regularly be provided on a Saturday.

Transit passengers are encouraged to check the Winnipeg Transit website daily for schedule changes. A full-schedule of the adjusted weekday service will be displayed on the Winnipeg Transit website beginning Thursday, April 23.

A full-schedule of the adjusted weekday service service is available on Winnipeg Transit's website.

Winnipeg Transit will be monitoring passenger levels and will increase the number of buses in service if social distancing cannot be appropriately observed.

Why did Winnipeg Transit reduce service?

Due to the effects of the COVID-19 pandemic, Winnipeg Transit has experienced a 72% reduction in ridership, over this same time in 2019. This has resulted in an estimated 74% reduction in revenue over the same timeframe which equals an average of approximately $6 million monthly.

Won’t fewer buses make social distancing harder?

We are asking individuals to practice social distancing while waiting for and riding the bus, including by only taking Transit when the trip is essential, to ride during off peak hours when possible, and to not board buses that are too full to maintain a distance from others.

Ridership has dropped significantly enough that we expect social distancing to continue; however, we will be monitoring ridership and will make further adjustments to our service schedule if necessary.

Why move to an enhanced Saturday service? Why not reduce service on the BLUE rapid transit line instead?

Like other routes, BLUE will operate its Saturday schedule on weekdays. As of the spring service change on April 12, the route is an integral part of the Winnipeg Transit network.

Where can I get information about the affected routes and the new schedule?

Transit passengers are encouraged to check the Winnipeg Transit website daily for schedule changes. A full-schedule of the adjusted weekday service service is available on Winnipeg Transit's website.

Are Winnipeg Transit buses being cleaned more frequently?

Yes. Winnipeg Transit is committed to protecting the health and safety of its operators and passengers.

Transit instituted an enhanced cleaning program and staff members are carrying out additional cleaning procedures, sanitizing high-touch points on bus interiors using a disinfectant we have an existing supply of, ES65H.

Why are transit operators and inspectors wearing face masks?

Public health officials are advising members of the public to wear non-medical masks as an additional measure to help prevent the spread of the coronavirus. Transit operators and inspectors have been given masks because they interact with many different passengers throughout the day in a setting where social distancing can be challenging.

Do I need to wear a mask if I ride the bus?

Passengers can wear a mask if they choose. Visit the province’s website for transportation advice.

What social distancing practices are in place on Winnipeg Transit buses to prevent the spread of COVID-19?

Transit users are reminded to:

  • Maintain a distance of two metres, or six feet, between yourself and others while riding the bus and at bus stops
  • Only use Transit for essential trips, such as grocery shopping or getting to work.
  • Consider riding in off-peak hours if possible to help make sure there’s space for everyone who needs it
  • Don’t board buses that don’t have enough room for you to keep a distance between yourself and others
  • Stay back from the bus operator’s safety shield – all buses currently deployed on the streets of Winnipeg have safety shields, please stay back from the safety shield and move away from the operator once your fare is paid
  • Exit at the rear door if you are able in order to reduce crowding
  • If you are sick and experiencing flu-like symptoms please refrain from riding transit
Where can I renew my peggo card?

Customers can renew and load their peggo cards by visiting one of our partner agencies, online or by contacting 311.

How can I apply for my WINNpass peggo card?

We are currently accepting WINNpass applications by mail, fax, and online.

Where can I pick up my approved WINNpass peggo card?

Approved applicants will be able to pick up their WINNpass peggo cards and load them with discounted fares when all Customer Service Centres reopen.

Water, wastewater & utilities

Can I flush paper towels and wet wipes down the toilet?

No. Flushing paper towels and wet wipes down the toilet can cause blockages and overwhelm the sewer system. Throw them in the garbage, not down the drain. For more information on preventing sewer back-ups, visit: winnipeg.ca/preventingbackup.

Is the City still conducting in-person water meter inspections, removals and replacements, and on-site meter reading?

The City is suspending water meter inspections, removals and replacements, and on-site meter reading by City staff. Customers are reminded that they are responsible for providing regular meter readings to avoid estimated bills. Water meter readings can be provided via phone 204-986-4445 or online at MyUtilityBill.

Can I still pay my utility bills in person?

You can still pay your bills in person at City’s front counters located on the main floor of the Susan A. Thompson Building at 510 Main St., and the Bilingual Service Centre, located at 170 Goulet St.; however, we are actively monitoring the situation and will continue to evaluate our approach in collaboration with the Province of Manitoba, and well-being of the public and our employees is our top priority.

We are requesting that individuals experiencing flu-like symptoms not enter City facilities.

What if I can’t pay my utility bill right now?

The City of Winnipeg is suspending all late payment charges, allowing customers the option to delay bill payments without putting themselves in additional financial hardship. The City will also work with customers to make flexible payment arrangements so as not to leave customers in a difficult financial situation. For more information, see: MyUtilityBill.

Will the City shut off my water for non-payment?

At this time, in light of the risks associated with the COVID-19 situation, the City has suspended water turn-offs for non-payments.

Will water meter readers be going door-to-door this summer?

Due to concerns about COVID-19, the City of Winnipeg Water and Waste Department’s annual water meter reading program has been cancelled for 2020. Residents will receive a card in the mail explaining how to submit their meter reading, either online using MyUtilityBill or by phone.

The City of Winnipeg requires at least one accurate meter reading per year from each customer; however customers are encouraged to submit readings four times per year to avoid estimated bills and ensure they only pay for the water they use.

Submitting regular, accurate meter readings also allows customers to monitor the amount of water they use, which can help find leaks in household plumbing.

Weddings

Can I hold my wedding ceremony at City Hall?

Until further notice, City Hall wedding ceremonies are suspended.

Can I still obtain a weddng licence from City Clerk’s?

Residents are no longer able to obtain wedding licence from the City Clerk’s Department until further notice.

Winnipeg Fire Paramedic Service

How can I obtain a fireworks and other permits from the Winnipeg Fire Paramedic Service?

Permits and Licensed Service Persons applications and renewals can be obtained by calling the WFPS Fire Prevention Branch at 204-986-8200.

Winnipeg Police Service

How can I report a crime?

If it’s an emergency or a crime in progress, call 9-1-1.

Winnipeg Police Station Duty Offices are closed until further notice. Members of the public are encouraged to use online reporting and use our non-emergency number 204-986-6222 for non-emergent calls for service.

Can I still get my criminal record check done while the duty offices are closed?

Yes. For those requiring Criminal Record Checks, there is an online Police Record Check portal residents can use to start the process.

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How can we make it better?

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