Site Accessibility Information Access Key 1 to Skip to Top Navigation Access Key 2 to Skip to the Three One One link Access Key 3 to Skip to City of Winnipeg Main Menu Access Key 4 to Skip to Left Navigation Menu Access Key 5 to Skip to Content area Access Key 6 to Skip to Right Sidebar content area Access Key 7 to Skip to Footer Links
City of Winnipeg
|  Link to the City of Winnipeg French websiteFrançais  |
311 City Services

2018 Performance Metrics Year End Report

2018 Performance Metrics Year End Report

Total Incoming Calls

This chart provides trends of monthly call volumes received by Winnipeg 311.

Service Request vs Information Request

This chart displays a breakdown of the activity of interactions at 311. Service Requests are classified as interactions where a reference number is provided to the citizens for follow up and tracking purposes. Information requests are volumes of interactions where no additional action is required to be taken by the City to address the issue.

Service Requests by Department

This chart provides a breakdown of the percentage of 311 service requests by department.

Interactions by Channel

This chart provides a breakdown of 311 service requests received by channel. In August 2013, 311 launched the "Winnipeg 311" mobile app enabling the public to instantly submit service requests via their smartphones without the need to call the 311 Contact Centre.

Top Service Requests

This table details trends of the top service requests generated in a given time period.

Top Information Requests

This table details trends of the top requests for information generated in a given time period.


Last updated: May 28, 2019

top of pageTop of page