Self Service Requests
Request a service or report a problem. After submitting a self service request, you will receive a 311 reference number. Track the status of your service request using the "Track a Service Request" form to the right, or call 311 anytime for additional information and assistance.
Search City Services to register or apply for programs, make a payment or get information.
Accessible and age friendly services
The City is committed to providing accessible and age friendly services and programs for everyone, regardless of age or ability.
Use the Citizen Information Service to search for information related to your address
Algae on water
Animals and insects - Pests
- Property owners are expected to maintain their property or residence so that insects or rodents do not become a nuisance.
- Property and Neighbourhood Standards - Animals and insects
- Insect Control - Household pests
- Housing FAQs
The City of Winnipeg has a select number of athletic fields available for casual rentals for the general public.
Back lane address number
When a property is adjacent to a back lane, the number assigned to the building must be attached to the building or to a fence or accessory structure so as to be clearly visible from the back lane.
The best way to protect your bike is with a good lock and to register your bicycle with the City of Winnipeg Community Services Bicycle Recovery Section.
Body modification establishment
Broken playground structure
Annually, the City of Winnipeg Council adopts a budget that guides capital and operating expenditures for the given year, and provides a five-year capital forecast and 2 year projection of its spending and revenues.
Building permits - Industry professionals
Building permits - Residential
Apply for some city permits such as basement development, house additions / attached garages, decks, home based business and more.
Building regulation brochures
Information on the building regulations required for legal construction in Winnipeg.
Search business assessments and view sample notices. Find out how to file an application for revision on your Business Annual Rental Value (ARV) Assessment.
By-Law Screening Services
2011 Statistics Canada Census Data based on a variety of custom geographies. Data from previous census years is also presented.
Find City of Winnipeg bylaws passed by Council since September 1999.
City Council agendas
City locations and hours
View a listing of City office locations and hours.
You can find all City of Winnipeg operating hours for facilities and services on holidays in one convenient location. Visit our holiday hours page.
- Approach construction permit
- Building permits for industry professionals
- Excavation cut permit
- Crossing permit
- Use of street permit:
- Annual curb lane usage
- Sewer/water/sprinkler operations
- Street festival, marathon and film production
- Block party
- Conducting business on a boulevard
- Report damage to property or vehicles, theft, lost property and update existing police reports for non-violent incidents with no suspects.
- * Note this link will take you to the Police Online Reporting website
CrimeMaps shows crime statistics, maps and graphs, which are updated weekly.
At any time an applicant requires to cross a city right-of-way a Crossing permit is required.
Discharge weapon permit
Dogs available for adoption
Many of the dogs brought to Animal Services are strays that are never claimed by their owners. Adopt a dog and help us give these dogs a second chance.
Dutch elm disease
Request City inspection of elm trees that show symptoms or signs of Dutch Elm Disease. (Seasonal)
EmergWeb, your one-stop shop for City information during an emergency.
- Health inspections
- Commercial cooking equipment installation, alteration and maintenance guidelines
- Becoming ill from food
Grease traps and preventing sewer backups
Fences: Broken, improper height
Filming in Winnipeg
While filming in Winnipeg, many activities will require a film permit. You must register your production with the Film office if you are planning on filming in a public area. This applies even if you do not require a permit.
Financial reports and documents
Financial reports and documents - Annual reports, fees and charges, budgets, financial plans, policies and strategies and other documents
View the locations, hours and rates for City of Winnipeg parkades and lots.
Download the PayByPhone app! Pay for your on-street parking without having to leave your vehicle or remembering to bring change. Get a text reminder when your time is almost up!
Garbage bins in parks
Garbage bins in parks are emptied once every 2 weeks in conjunction with the mowing cycle
Garbage that needs special handling
Garden plot rentals
Grow your own food by participating in the City’s allotment/community garden program. Individual garden plots are available to rent or you can join a community group and work in a shared garden.
General problems with house
- ie. floors, walls, ceiling, windows, screens, storm windows, toilet or sink
- Property and Neighbourhood Standards - Housing
Golf customer loyalty program
Earn points towards free golf with the PAR Loyalty Program.
Golf gift card
Give the gift of golf and purchase a golf gift card.
Golf tee times
Book a tee time for Crescent Drive, Kildonan or Windsor Park golf courses
Report graffiti on City of Winnipeg facilities (e.g., library, skate parks).
Gravel back lanes
Home based business
The zoning by-law regulates home-based businesses by ensuring the character of a residential area is maintained.
Improper drainage of sump pump hose or downspouts
Indoor pool locations and swim schedules
Find a pool - Swimming is a fun, educational and healthy lifestyle choice. Whether you are coming to enjoy some of the fun pool toys and equipment or enrolling in one of the many programs, we have something for everyone.
- Find job openings within the City of Winnipeg organization
Leisure Guide program registration - leisureonline
Library card and services
Litter in public areas
- Picked up once every 2 weeks - in conjunction with the mowing cycle.
Litter on boulevard
Litter on yards
Long vegetation/grass (6" +)
Lost property on a bus
- Report lost property to Winnipeg Police
Major Capital Projects
Manhole cover - Missing or ajar
- Call 9-1-1
View City of Winnipeg maps including Cycling, Street Construction, Crime Maps and more.
Marriage services at City Hall
Ceremonies are available in both French and English and are non-denominational in nature. Learn more about City Hall weddings, including ceremony details and booking information.
Download our apps to have information on City services available on your mobile device.
Mobile food vendor
Mobile sign permit
- If you find a needle or syringe in a playground or park, contact 311
- Apply for a noise permit
On street parking
Parking ban information
The Annual Snow Route Parking Ban is in effect from December 1 to March 1.
Visit knowyourzone.winnipeg.ca for information about parking bans and to sign up for winter parking ban email notifications.
Download the Know Your Zone mobile app at the Apple App Store and Google Play App Store. For more information about the app, please visit knowyourzone.winnipeg.ca/app.
Parks and amenities
Use the parks and amenities map to find parks with specific amenities, athletic fields and features.
Winnipeg parks are open for use from 7 a.m. to 10 p.m. on average. Some parks will identify the park hours on a sign leading into the park. Many of our community parks have no time limits posted.
Parks and open space rentals
peggo transit card
Our reloadable electronic peggo card makes paying your transit fare more convenient than ever.
Log in to your peggo online account at any time and see what your remaining balance is on your peggo card, see what passes you may have pending, and set up auto reloads.
Animal Services online pet licensing - buy your dog/cat license online
Property and neighbourhood standards
Property must be maintained so as to prevent the existence of objects and conditions that pose health, safety, fire or accident hazards to people, animals or neighbouring properties. Learn more about Property and Neighbourhood Standards.
Public engagement opportunities
Recycling and garbage - Apply for reduced service
Recycling, garbage and yard waste - Charities and places of worship
Recycling, garbage and yard waste - Residential
- Collection calendar
- What is my collection day?
- Recycling information
- Garbage information
- Yard waste information
- Cart placement
- Don't throw garbage down the drain
- Brady Road Resource Management Facility (Brady Road Landfill)
Search for an item to find out how to recycle or dispose of it.
- Find out how to pay your realty or business taxes.
- Find out how to file an application for revision on your Realty Assessment.
SAFE Family Program
Sewer and water - Permits and licenses
A contractor must be licensed by us to perform work on the City water system or sewer system, or to install services that connect to the City water or sewer system.
Sewer drains (catch basin)
Sidewalk, street, curb repair
Report sidewalks in need of repair. If public safety is a concern call 311.
Planning a special event? Use the guide to walk you through the steps to plan an outdoor event.
Snow removal - On street only
- Call Police non-emergency at 204-986-6222
Crews are tackling the city zone-by-zone, starting on regional streets and moving through to collector streets, residential areas, and City parks.
Street address number
The address number of each principal building must displayed in a manner that is clearly visible from the street.
Street/block party and special event permits
- Noise permit
- Parade permit
- Use of street permit
- Block party
- Street festival, marathon and film production
- Planning a special event? Use the guide to walk you through the steps to plan an outdoor event.
- Temporary food services events - Government of Manitoba
Street related permits
Street sign - Install/remove
Request to install, change or remove street signage
For missing stop signs call 311
Subdivisions, rezonings, and development applications
Fees and charges for development applications, permits, and related matters, imposed under this bylaw and The Planning, Development and Building Fee By-law and The Vacant Building By-law.
The City of Winnipeg has numerous programs and services that help improve the lives of all residents, including a number of programs specifically for those living on low income. Some City programs may have eligibility requirements to qualify.
Swimming lesson registration
- Registration methods for swimming lessons
Tax and assessment information
My Properties allows you to view tax and assessment details about your property.
Tax Installment Payment Plan (T.I.P.P.)
Find out how to pay your realty or business taxes monthly.
Tree on boulevard
- Tree pruning service (trees on City property)
- Who prunes the trees in a park if they overhang onto my property?
- For disputes about trees call Mediation Services at 204-925-3410
- Property and Neighbourhood Standards - Yards
- Learn more about the City’s cleanup operations following the recent storm
Utility bill payment
Vacant and boarded up buildings
- Property and Neighbourhood Standards - Vacant Buildings Program
- Contact 311 to register a complaint
Vehicles for hire
The Vehicles for Hire By-law No. 129/2017 regulates the vehicle for hire industry including dispatchers of vehicles for hire; vehicles for hire; and drivers of vehicles for hire.
Vehicles for hire are divided into taxis, consisting of standard taxis and accessible taxis; and Personal Transportation Provider (PTP) vehicles, consisting of standard PTP vehicles, accessible PTP vehicles, and limousines.
Who is my Councillor and what ward am I in?
Use the Citizen Information Service to search for information related to your address.
View the City of Winnipeg's historical timeline, photos and civic history.
Zoning is involved with all development and/or building on any site within the City of Winnipeg.
Your personal information is being collected under the authority of s.36(1)(b) of The Freedom of Information and Protection of Privacy Act. This information will be used to complete the request that you have submitted to 311 and for 311 service quality assurance, training and monitoring purposes and will not be used or disclosed for any other purposes, except as authorized by law. If you have any questions about the collection of this information, contact the Corporate Access and Privacy Officer by mail to City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9, or by telephone at 311.