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311 City Services

Self Service Requests

Request a service or report a problem. After submitting a self service request, you will receive a 311 reference number. Track the status of your service request using the "Track a Service Request" form to the right, or call 311 anytime for additional information and assistance.

Search City Services to register or apply for programs, make a payment or get information.

Submit a Service Request Online

Accessible and age friendly services

The City is committed to providing accessible and age friendly services and programs for everyone, regardless of age or ability.

Address information

Use the Citizen Information Service to search for information related to your address

Animals and insects - Pests

Athletic fields

The City of Winnipeg has a select number of athletic fields available for casual rentals for the general public.

Back lane address number

When a property is adjacent to a back lane, the number assigned to the building must be attached to the building or to a fence or accessory structure so as to be clearly visible from the back lane.

Bid opportunities

View a listing of the City's bid opportunities with links to the associated documents or subscribe to receive bid opportunity email notifications.

Bicycle registration

The best way to protect your bike is with a good lock and to register your bicycle with the City of Winnipeg Community Services Bicycle Recovery Section.

Bike/cycling paths

Broken playground structure


Annually, the City of Winnipeg Council adopts a budget that guides capital and operating expenditures for the given year, and provides a five-year capital forecast and 2 year projection of its spending and revenues.

Building permits - Residential

Apply for some city permits such as basement development, house additions / attached garages, decks, home based business and more.

Building regulation brochures

Information on the building regulations required for legal construction in Winnipeg.

Business licences

By-Law Screening Services

By-Law Screening Services provides inspections and regulatory work related to the enforcement of specific bylaws.

Learn more about payment methods for bylaw penalty notices and how to dispute a penalty notice.

Census information

2011 Statistics Canada Census Data based on a variety of custom geographies. Data from previous census years is also presented.

City bylaws

Find City of Winnipeg bylaws passed by Council since September 1999.

City locations and hours

View a listing of City office locations and hours.

You can find all City of Winnipeg operating hours for facilities and services on holidays in one convenient location. Visit our holiday hours page.

City news and information

Get the information you want when you need it. Follow the City of Winnipeg's social media sites for news and information.

Visit Our City, Our Stories for stories and videos about what goes into running the City.

Construction permits

Crime reporting

Report a crime online

  • Report damage to property or vehicles, theft, lost property and update existing police reports for non-violent incidents with no suspects.
  • * Note this link will take you to the Police Online Reporting website

Crime statistics

CrimeMaps shows crime statistics, maps and graphs, which are updated weekly.

Crossing permit

At any time an applicant requires to cross a city right-of-way a Crossing permit is required.

Discharge weapon permit

Dogs available for adoption

Many of the dogs brought to Animal Services are strays that are never claimed by their owners. Adopt a dog and help us give these dogs a second chance.

Dutch elm disease

Request City inspection of elm trees that show symptoms or signs of Dutch Elm Disease. (Seasonal)

Emergency planning

EmergWeb, your one-stop shop for City information during an emergency.

Fences: Broken, improper height

Filming in Winnipeg

While filming in Winnipeg, many activities will require a film permit. You must register your production with the Film office if you are planning on filming in a public area. This applies even if you do not require a permit.

Financial reports and documents

Financial reports and documents - Annual reports, fees and charges, budgets, financial plans, policies and strategies and other documents

Find parking

View the locations, hours and rates for City of Winnipeg parkades and lots.

Download the PayByPhone app! Pay for your on-street parking without having to leave your vehicle or remembering to bring change. Get a text reminder when your time is almost up!

Garbage bins in parks

Garbage bins in parks are emptied once every 2 weeks in conjunction with the mowing cycle

Garden plot rentals

Grow your own food by participating in the City’s allotment/community garden program. Individual garden plots are available to rent or you can join a community group and work in a shared garden.

General problems with house

Golf customer loyalty program

Earn points towards free golf with the PAR Loyalty Program.

Golf gift card

Give the gift of golf and purchase a golf gift card.

Golf tee times

Book a tee time for Crescent Drive, Kildonan or Windsor Park golf courses

Home based business

The zoning by-law regulates home-based businesses by ensuring the character of a residential area is maintained.

Indoor pool locations and swim schedules

Find a pool - Swimming is a fun, educational and healthy lifestyle choice. Whether you are coming to enjoy some of the fun pool toys and equipment or enrolling in one of the many programs, we have something for everyone.

Job openings

  • Find job openings within the City of Winnipeg organization

Leisure Guide program registration - leisureonline

Library catalogue

Litter in public areas

  • Picked up once every 2 weeks - in conjunction with the mowing cycle.

Litter on boulevard

Lost property

Manhole cover - Missing or ajar

  • Call 9-1-1


View City of Winnipeg maps including Cycling, Street Construction, Crime Maps and more.

Marriage services at City Hall

Ceremonies are available in both French and English and are non-denominational in nature. Learn more about City Hall weddings, including ceremony details and booking information.

Mobile apps

Download our apps to have information on City services available on your mobile device.

Mobile sign permit


  • If you find a needle or syringe in a playground or park, contact 311

Noise permit

Occupancy permit

On street parking

Park benches

Parking ban information

The Annual Snow Route Parking Ban is in effect from December 1 to March 1.

Visit for information about parking bans and to sign up for winter parking ban email notifications.

Download the Know Your Zone mobile app at the Apple App Store and Google Play App Store. For more information about the app, please visit

Parks and amenities

Use the parks and amenities map to find parks with specific amenities, athletic fields and features.


Winnipeg parks are open for use from 7 a.m. to 10 p.m. on average. Some parks will identify the park hours on a sign leading into the park. Many of our community parks have no time limits posted.

Park washrooms - Hours of operation

Parks and open space rentals

peggo transit card

Our reloadable electronic peggo card makes paying your transit fare more convenient than ever.

Log in to your peggo online account at any time and see what your remaining balance is on your peggo card, see what passes you may have pending, and set up auto reloads.

View transit fares and payment methods.

Pet license

Animal Services online pet licensing - buy your dog/cat license online

Property and neighbourhood standards

Property must be maintained so as to prevent the existence of objects and conditions that pose health, safety, fire or accident hazards to people, animals or neighbouring properties. Learn more about Property and Neighbourhood Standards.

Public engagement opportunities

We want to hear from you! View all upcoming public engagement opportunities or sign up to receive the public engagement newsletter.

Recycling, garbage and yard waste - Charities and places of worship

Collection services

Recycling, garbage and yard waste - Multi-family

Collection services

Recycling, garbage and yard waste - Residential

What goes where?

Search for an item to find out how to recycle or dispose of it.

Recycling, garbage and yard waste - Small business

Collection services

Residential parking

Retention pond lights and fountain not working

Sewer and water - Permits and licenses

A contractor must be licensed by us to perform work on the City water system or sewer system, or to install services that connect to the City water or sewer system.

Sewer drains (catch basin)

Sidewalk, street, curb repair

Report sidewalks in need of repair. If public safety is a concern call 311.

Special events

Planning a special event? Use the guide to walk you through the steps to plan an outdoor event.

Sponsorship opportunities

Snow removal - On street only


  • Call Police non-emergency at 204-986-6222

Storm response

Crews are tackling the city zone-by-zone, starting on regional streets and moving through to collector streets, residential areas, and City parks.

Learn more about the City’s cleanup operations following the recent storm

Street address number

The address number of each principal building must displayed in a manner that is clearly visible from the street.

Street cleaning

Street light not working

Street/block party and special event permits

Street related permits

  • Use of street permit:
    • Annual curb lane usage
    • Construction
    • Loading/unloading
    • Sewer/water/sprinkler operations
    • Street festival, marathon and film production
    • Block party
    • Conducting business on a boulevard
  • Crossing permit

Street sign - Install/remove

Request to install, change or remove street signage
For missing stop signs call 311

Subdivisions, rezonings, and development applications

Fees and charges for development applications, permits, and related matters, imposed under this bylaw and The Planning, Development and Building Fee By-law and The Vacant Building By-law.

Supporting Winnipeggers

The City of Winnipeg has numerous programs and services that help improve the lives of all residents, including a number of programs specifically for those living on low income. Some City programs may have eligibility requirements to qualify.

Swimming lesson registration

Swimming pool information - Residential

Tax and assessment information

My Properties allows you to view tax and assessment details about your property.

Tax Installment Payment Plan (T.I.P.P.)

Find out how to pay your realty or business taxes monthly.


Use Winnipeg Transit's Navigo trip planner to plan your trip and find bus times. View transit fares and payment methods.

Winnipeg Transit Plus (Handi-Transit) is a service that provides door-to-door transportation for people who are unable to regularly use the City’s fixed route transit system because of a physical disability in accordance with the established criteria.

Traffic light not working

Utility bill payment

Vacant and boarded up buildings

Vehicles for hire

The Vehicles for Hire By-law No. 129/2017 regulates the vehicle for hire industry including dispatchers of vehicles for hire; vehicles for hire; and drivers of vehicles for hire.

Vehicles for hire are divided into taxis, consisting of standard taxis and accessible taxis; and Personal Transportation Provider (PTP) vehicles, consisting of standard PTP vehicles, accessible PTP vehicles, and limousines.

Walkway light not working

Waterway permit

Who is my Councillor and what ward am I in?

Use the Citizen Information Service to search for information related to your address.

Winnipeg's history

View the City of Winnipeg's historical timeline, photos and civic history.


Zoning is involved with all development and/or building on any site within the City of Winnipeg.


Your personal information is being collected under the authority of s.36(1)(b) of The Freedom of Information and Protection of Privacy Act. This information will be used to complete the request that you have submitted to 311 and for 311 service quality assurance, training and monitoring purposes and will not be used or disclosed for any other purposes, except as authorized by law. If you have any questions about the collection of this information, contact the Corporate Access and Privacy Officer by mail to City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9, or by telephone at 311.

Last update: September 09, 2020
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Information collected will be used to improve our website. Do not use this form to submit a request for service or information because it will not be forwarded to departments for response. To submit a request for service or information, contact 311.

This form is not intended to collect personal information; however, any personal information you choose to include in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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Les renseignements recueillis serviront à l’amélioration de notre site Web. Prière de ne pas se servir de ce formulaire pour soumettre une demande de service ou de renseignements, car la demande ne sera pas transmise au service en question. Pour soumettre une demande de service ou de renseignements, veuillez communiquer avec le 311.

Le présent formulaire ne vise pas à recueillir des renseignements personnels. Cependant, les renseignements personnels que vous choisissez d’inclure dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer son site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée de la Ville par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone au 311 si vous avez des questions sur la collecte de ces renseignements.