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Vehicles for Hire

Complaints

The primary focus of the City of Winnipeg in regulating the Vehicle for Hire industry is ensuring safety and accessibility for both citizens and drivers and the By-law and Regulations reflect this focus. When registering a complaint about a vehicle for hire, take the following into consideration.

To report potential criminal activity or a potential crime in progress, please call 911.

To make a report to police that is not an emergency dial the Police Non-Emergency telephone number, 204-986-6222.

Reporting emergencies

Customer service issues and driver related concerns

If the complaint is related to a customer service issue or driver related concern, please contact the appropriate dispatch company. All vehicle for hire operators are required to be registered with a dispatch company and all dispatch companies must have a complaints resolution process in place in order to be licensed. The City requires regular reporting from dispatch companies on complaints received and how they are resolved.

You should be able to provide details around the complaint, including items such as:

  1. the dispatcher company
  2. the driver’s name, ID or taxicab drivers license number
  3. the pick up and drop off location
  4. the vehicle identification number (a 3 digit number on the car and dashboard of the vehicle)
  5. the nature of your concern. 

Other concerns

  • A dispatch company’s complaints process, or response to a complaint;
  • Taxi signage;
  • Fares;
  • Failure to provide a receipt;
  • Refusal of service;
  • Not providing reasonable assistance to a passenger;
  • Not taking the most economical route; or
  • Damages to the vehicle

If the complaint relates to any of the above concerns, please contact 311 to register a complaint with the City. Please ensure that you provide as much detail as you can such as:

  1. the dispatcher company
  2. the driver’s name, ID or taxicab drivers license number
  3. the pick up and drop off location
  4. the vehicle identification number (a 3 digit number on the car and dashboard of the vehicle)
  5. the nature of your concern. 
Last update: May 6, 2019

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Any personal information included in your comments is collected by the City of Winnipeg under the authority of section 36(1)(b) of the Freedom of Information and Protection of Privacy Act for the purpose of improving our website and will not be used or disclosed for any other purposes, except as authorized by law. Contact the Corporate Access and Privacy Officer by mail (City Clerk’s Department, Susan A. Thompson Building, 510 Main Street, Winnipeg MB, R3B 1B9) or by telephone (311) if you have any questions about the collection of this information.

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Les renseignements personnels qui sont inclus dans vos commentaires sont recueillis par la Ville de Winnipeg en conformité avec l’alinéa 36(1)b) de la Loi sur l’accès à l’information et la protection de la vie privée dans le but d’améliorer notre site Web et ne seront ni utilisés ni divulgués pour d’autres raisons, sauf dans les cas où cela est autorisé par la loi. Communiquez avec l’agent de l’accès à l’information et de la protection de la vie privée par courrier au Bureau du greffier, immeuble Susan-A.-Thompson, 510, rue Main, Winnipeg (Manitoba) R3B 1B9, ou par téléphone (311) si vous avez des questions sur la collecte de ces renseignements.