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Department information


Excellence in environmental services


Serving the community by providing and continually improving drinking water, wastewater, land drainage, and solid waste services to the citizens of Winnipeg


We are a large civic department consisting of three distinct "utilities" - water, wastewater and solid waste disposal. We also provide tax-supported services for land drainage, flood control and solid waste collection.

Our activities contribute to the quality of life enjoyed by the citizens of Winnipeg by:

  • providing drinking water
  • collecting and treating wastewater
  • managing land drainage and flood control
  • providing collection, disposal and waste minimization programs and facilities for solid waste

Our legal mandate:

City Council has final authority to set water and sewer rates and approve by-law amendments which incorporate changes to existing rates for department services.

We report administratively to the Chief Administrative Officer, and politically to the Standing Policy Committee on Water and Waste, Riverbank Management and the Environment.


  1. Water supply and distribution
  2. Wastewater collection and treatment
  3. Land drainage and flood control
  4. Solid waste collection
  5. Solid waste disposal
  6. Recycling and waste minimization

More information on the programs and services we provide.


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Water Services
  • water supply and treatment
  • water distribution system
  • emergency services
Solid Waste
  • solid waste planning
  • landfill management
  • monitoring of closed landfills
  • solid waste collection
  • recycling
  • waste minimization
Engineering Services
  • water planning and conservation
  • wastewater and land drainage planning
  • capital improvement programming and budgeting
  • asset management
  • plan approval
  • development agreements
  • project management
  • design and contract administration
  • survey and inspection
  • material and service standards
  • Lot Grading By-law
  • drafting and graphic services
  • records management
Finance and Administration
  • financial services
  • administrative services
  • customer meters and meter reading
  • billing and collection
  • rates and rate structure
  • business planning
  • process improvement
  • financial planning
Information Systems and Technology
  • planning, developing and supporting the computerized information systems and information technology for the Department
  • providing and maintaining all Department hardware, such as personal computers and servers, as well as all software currently used by department employees
Wastewater Services
  • wastewater treatment
  • wastewater collection system
  • land draining and flood control operations
  • environmental policy
Customer Service
  • utility billing inquiries
  • public information
  • community relations
  • public consultation
  • market research and citizen surveys
  • internal communication
Environmental Standards
  • regulatory compliance
  • reporting
  • by-law programs
  • analytical services
  • quality management
  • emergency response
  • planning
  • security governance
Human Resources
  • human resource planning and strategy
  • human resource information and reports
  • health and safety planning and strategy
  • workers compensation
  • recruitment
  • staff training
  • redeployment and accommodation
  • employee relations
  • labour relations
  • timekeeping and payroll
  • benefits administration
Last updated: October 4, 2018