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Water conservation

Toilet Replacement Credit Program - Residential

The Residential Toilet Replacement Credit Program did not receive funding as part of the 2020 -2023 multi-year balanced budget process and has now been discontinued by City Council. As a result, applications received after December 31, 2019 will not be processed.

If you submitted an application after December 31, 2019, we will send it back to you.

For more information:
  • read the 2019 program summary report (pdf - 205kb)
  • email us. Include your contact information (e.g., telephone number, address) in the body of your message. You can expect a reply from us within two business days.
  • contact 311
Last updated: March 20, 2020

The 2020 Program funding will be reviewed by City Council in March 2020. Until then, we will continue to accept applications. If funding is approved for the 2020 Program, we will process applications in the order they were received. If the 2020 Program funding is not approved, your application will not be processed and you will receive a letter to confirm the status of your application.

The 2020 Program funding will be reviewed by City Council in March 2020. Until then, we will continue to accept applications. If funding is approved for the 2020 Program, we will process applications in the order they were received. If the 2020 Program funding is not approved, your application will not be processed and you will receive a letter to confirm the status of your application.


Please ensure you have read and understand the following terms and conditions before proceeding with your online application for the City of Winnipeg’s Residential Toilet Replacement Credit Program.

This program is administered in accordance with City Council approved By-law No. 111/2009.

Eligibility:

To be eligible for the credit you must:

  1. Live in a residential unit which you own or rent, with the City utility account in your name for that residential unit. An individual City water meter must be in place to measure the amount of water used for your residential unit only.
  2. Be up-to-date with your utility bill payments.
  3. Purchase a WaterSense labelled toilet to replace an existing toilet with a flush volume of 13 litres or more.
  4. Recycle your old toilet at an approved recycling depot.
  5. Provide a water meter reading when the new toilet is installed and subsequent water meter readings on quarterly basis for 12 months.

Credit Details:

  1. A credit of $60 is available per toilet, up to a maximum of two credits ($120) per account per year.

Verification:

  1. Under By-law No. 111/2009, the City is authorized to administer and enforce the By-law, and to conduct inspections after giving reasonable notice.

Credit Processing:

Applications must be submitted by December 31 of any year in which Council has provided funding for the program.

  1. Submission of application does not guarantee a credit.
  2. Applications are processed on a first-come, first-served basis and are subject to funding approved by City Council.
  3. If you are eligible, the City will send you a letter advising you that your application has been approved and a credit of $60 per toilet will appear on your utility account within 6 - 8 weeks following the date of the letter.
  4. If you are not eligible, the City will send you a letter advising you why your application was not approved.

Liability:

The City does not:

  • take any responsibility for the purchase, installation or use of the toilets under this program;
  • endorse specific brands, products, or dealers; or
  • guarantee materials, workmanship, performance, or durability of the toilets, and

The City is not liable for any loss or damages resulting in any way from such purchase, installation or use of toilets under this program.

The Applicant agrees:

  • to all terms and conditions listed in this application;
  • not to initiate any claims or actions against the City with respect to this program.

Privacy:

Your personal information is being collected under the authority of subsection 36(1) of The Freedom of Information and Protection of Privacy Act (FIPPA).

  1. This information will be used to administer the Residential Toilet Replacement Credit Program and will not be used or disclosed for any other purposes, except as authorized by law.
  2. If you have any questions about the collection of your information, please contact the responsible Access and Privacy Coordinator by email atFIPPA@winnipeg.ca.

Program changes:

  1. The City reserves the right to change the program at any time, and all documents submitted by the applicant become the property of the City.
  2. Applicants may be contacted by the City for evaluation of this program and for other water conservation program development.

For more information:

Questions or concerns regarding this program or status of your application can be directed to the City’s Water Conservation Team by email at slowtheflow@winnipeg.ca or by calling 311.

Certification and Acceptance:

I certify the information provided is true, correct and complete to the best of my knowledge. I understand that false information could lead to my application being denied.

By selecting 'Accept', you acknowledge that you have read, understood and agree to the City of Winnipeg’s Residential Toilet Replacement Credit Program Terms and Conditions.