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Water and Waste Department

Cold weather impact on water pipes

Should I be running my water to prevent a frozen pipe?
Unless the City advises you to run your water to prevent the water pipe from freezing, you should not be running your water continuously.


Date Location of frozen water infrastructure Maximum frost
depth 3		 Average response time - City forces 4
City's
portion
of the pipe		 Property
owner's
pipe		 Internal
plumbing 1 		Other 2
As of
May 17		 532 183 677 0 - Same day
As of
May 10		 532 183 677 0 - Same day
As of
May 3		 531 181 677 0 - Same day
As of
Apr. 26		 525 178 677 0 - Same day
As of
Apr. 18		 518 177 675 0 - Same day
As of
Apr. 12		 505 172 672 0 - Same day
As of
Apr. 5		 473 169 667 0 - Same day
As of
Mar. 29		 428 169 665 0 - Same day
As of
Mar. 22		 338 165 662 0 - Same day
As of
Mar. 15		 242 157 662 0 - 12 to 36 hours
As of
Mar. 8		 159 154 659 0 - Same day
As of
Mar. 1		 90 147 652 0 - Same day
As of
Feb. 22		 44 139 644 0 - Same day
As of
Feb. 15		 30 128 640 0 - Same day
As of
Feb. 8		 22 118 625 0 - Same day
As of
Feb. 1		 17 58 394 0 - 24 to 36 hours
As of
Jan. 25		 8 35 174 0 - Same day
As of
Jan. 18		 5 10 57 0 - Same day
As of
Jan. 11		 5 9 53 0 - Same day
As of
Jan. 4		 4 9 52 0 - Same day
As of
Dec. 28		 0 0 8 0 - Same day
As of
Dec. 21		 0 0 8 0 - Same day
As of
Dec. 14		 0 0 8 0 - Same day
As of
Dec. 7		 0 0 7 0 - Same day
As of
Nov. 30		 0 0 3 0 - Same day
As of
Nov. 23		 0 0 3 0 - Same day

Report date: May 17, 2019

View last winter's statistics here


1 Full details on measures that residents can take to prevent internal plumbing from freezing are at Preventing Frozen Water Pipes

2 There may be some properties where it is difficult to determine the exact location of the freeze/cause of no water, the cause is under investigation, or the cause was atypical (e.g., an exposed portion of the pipe during an excavation).

3 This number is determined based on the best available information (e.g., water and sewer excavations). Frost depth is highly variable across the city, often differing from street to street. Some of the factors known to affect frost penetration are snow depth and density, ground cover (e.g., vegetation, concrete), proximity of adjacent infrastructure (e.g., catch basin), atmospheric pressure, exposure to sunshine, initial soil temperature, moisture content of the soil, soil type, and organic matter contained in the soil.

4 For assistance with thawing frozen internal plumbing, property owners must contact a plumber. City thawing service is not available.

Last updated: May 17, 2019