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Water and Waste Department

Cold weather impact on water pipes

Should I be running my water to prevent a frozen pipe?
Unless the City advises you to run your water to prevent the water pipe from freezing, you should not be running your water continuously.


Date Location of frozen water infrastructure Maximum frost
depth 3		 Average response time - City forces 4
City's
portion
of the pipe		 Property
owner's
pipe		 Internal
plumbing 1 		Other 2
As of
Apr 3		 15 14 59 0 - Same day
As of
Mar 27		 15 14 59 0 - Same day
As of
Mar 20		 12 14 59 0 - Same day
As of
Mar 13		 12 14 59 0 - Same day
As of
Mar 6		 12 14 59 0 - Same day
As of
Feb 28		 12 14 59 0 - Same day
As of
Feb 21		 10 12 59 0 - Same day
As of
Feb 14		 7 9 58 0 - Same day
As of
Feb 7		 5 7 40 0 - Same day
As of
Jan 31		 4 6 40 0 - Same day
As of
Jan 24		 3 5 40 0 - Same day
As of
Jan 17		 2 3 38 0 - Same day
As of
Jan 10		 1 0 23 0 - Same day
As of
Jan 3		 1 0 23 0 - Same day
As of
Dec 27		 1 0 22 0 - Same day
As of
Dec 20		 1 0 21 0 - Same day
As of
Dec 13		 0 0 15 0 - Same day

Report date: April 3, 2020

View last winter's statistics here


1 Full details on measures that residents can take to prevent internal plumbing from freezing are at Preventing Frozen Water Pipes

2 There may be some properties where it is difficult to determine the exact location of the freeze/cause of no water, the cause is under investigation, or the cause was atypical (e.g., an exposed portion of the pipe during an excavation).

3 This number is determined based on the best available information (e.g., water and sewer excavations). Frost depth is highly variable across the city, often differing from street to street. Some of the factors known to affect frost penetration are snow depth and density, ground cover (e.g., vegetation, concrete), proximity of adjacent infrastructure (e.g., catch basin), atmospheric pressure, exposure to sunshine, initial soil temperature, moisture content of the soil, soil type, and organic matter contained in the soil.

4 For assistance with thawing frozen internal plumbing, property owners must contact a plumber. City thawing service is not available.

Last updated: April 3, 2020

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