2025-2026 Accessibility Plan

Introduction

Land & water acknowledgement

Winnipeg is located in Treaty One Territory, the home and traditional lands of the Anishinaabe (Ojibwe), Ininew (Cree), and Dakota peoples, and in the National Homeland of the Red River Métis. Our drinking water comes from Shoal Lake 40 First Nation, in Treaty Three Territory.

The City of Winnipeg recognizes the importance of First Nations, Inuit, and Métis Peoples (also referenced in this Report as Indigenous Peoples and governments) connected to Winnipeg’s history, and the vibrant, diverse people who make up Indigenous communities today.

The City acknowledges the harms and mistakes of the past, and is dedicated to upholding Indigenous rights, and to moving forward in partnership with Indigenous communities in a spirit of truth, reconciliation and collaboration.

Purpose of the plan

This plan communicates our commitment to ensuring inclusive access and participation within the facilities, services, and programs. It provides an overview of the policies, procedures and efforts intended to deliver on this commitment. It also defines a plan of action to continue to identify, address and avoid creating barriers that disable people in policies, practices, and procedures.

While this plan addresses a legislated requirement, we recognize it is an opportunity to openly communicate the scope of our commitment, understanding and ongoing efforts towards universal access within the community. We hope it supports ongoing discussion and collaboration with all stakeholders and Indigenous rightsholders towards on-going improvements.

Overview of City of Winnipeg services

The City of Winnipeg is the municipal government that serves the diverse community of approximately 780,000 people within a land area of 47,500 hectares. The community is located at the geographic heart of the continent and is the capital and largest city in the province of Manitoba. Fifty-five percent of the population of Manitoba lives in Winnipeg; therefore, when we provide services to the community, we serve over half of all Manitobans. A further 100,000 people (approximately) who live within the broader Winnipeg Metropolitan Area, which includes 18 nearby municipalities, commonly access employment, goods and services within Winnipeg.

As a municipal government, we provide a broad range of services, programs, and infrastructure to serve and support the community. These include:

• Customer service related to City services, programs and regulatory functions in person (at an indoor or outdoor City facility or on private property), online, or by telephone
• Recreation and educational facilities, services, and programs such as indoor and outdoor recreation and aquatic facilities, libraries, parks and playgrounds
• Transportation-related infrastructure, services, and maintenance such as streets, sidewalks, pathways, parking, public transit and vehicles for hire, and snow removal
• Legislative governance such as Council and Committee meetings and public hearings, community engagement, events, and more

We are also one of the community’s largest employers, employing approximately 10,000 individuals and issuing many contracts for work that support employment among businesses in the private sector. Less than five percent of our workforce has self-declared as a person with a disability.

Policies, measures, & practices

We rely on a range of policies, measures and practices to confirm and deliver on our commitment to the ongoing identification, removal and prevention of barriers in facilities, services, and programs.

Universal Design Policy

This policy was adopted by Council in December of 2001 to confirm: “that the City of Winnipeg will ensure all new construction and/or major renovations to buildings, exterior environments, as well as purchases and new developments in services, products, or systems that are funded in whole or in part by The City will follow Universal Design criteria.”

Read the Universal Design Policy

Administrative standards

Administrative standards document operational policies for employees. They include clear, consistent direction regarding roles and responsibilities, accountabilities, and protocols. They guide the administration's work at all levels to ensure clear and consistent direction that will help staff do their jobs efficiently and effectively. The following are specifically relevant to delivering on the City’s commitment to its Universal Design Policy and requirements under the Manitoba Accessibility for Manitobans Act and its standard regulations:

• Universal Design Standard
• Citizen/Customer Service Directive
• Reasonable Accommodation Standard

Winnipeg Accessibility Design Standard (WADS)

The City of Winnipeg Accessibility Design Standard for the built environment is a set of requirements under the Universal Design Policy and is applied to City- owned, occupied, funded or leased buildings and exterior environments. These standards do not negate the regulatory requirements of the Manitoba Building Code.

Read the Winnipeg Accessibility Design Standard (PDF, 7.1MB)

Universal Design Steering Committee & Universal Design Administrator

The Universal Design Steering Committee is a cross-departmental committee established to provide coordinated leadership on Universal Design matters. The committee works closely with the Universal Design Administrator to implement the Universal Design Policy and the requirements and standards under the Accessibility for Manitobans Act.

Human Rights Committee of Council

The Human Rights Committee of Council (HRCC) was established in 2019 to serve as an advisory body to the Mayor and City Council. It concerns itself with issues related to human rights, equity, diversity, peace, access, and disability, with emerging trends as they affect Winnipeg communities, and with the adherence to and application of existing legislation.

Read more about the Human Rights Committee of Council

Accessibility & Inclusion Sub-Committee of HRCC

The Accessibility and Inclusion Sub-Committee of HRCC replaced the long-standing Access Advisory Committee. It advises the HRCC on matters related to the Accessibility for Manitoban’s Act, the City’s Universal Design Policy and Accessibility Design Standard, and works cooperatively with the administrative Universal Design Steering Committee and community stakeholder organizations and Indigenous rightsholders on emerging accessibility issues for both providers and consumers of city services.

Read the Accessibility and Inclusion Sub-Committee Terms of Reference

Feedback mechanisms

311

Winnipeg’s 311 system is a single point of contact for residents to request services or information related to services, programs and facilities. It eliminates the need for the public to understand the complexity of departmental roles and responsibilities and coordinates timely communication and responses. 311 can be reached via an online form (for specific service requests), email, social media and the phone. Customer service representatives are well-informed about departments and work directly with departmental subject matter experts on more complex or detailed questions. Requests for service, action or follow-up by a department are sent by the customer service representative to the applicable service area and are trackable by the City and residents alike.

Accessibility Plan

The Accessibility Plan is an important part of the City’s accessibility feedback framework as it allows us to share the progress made and the status of ongoing efforts with the community. It also describes in more general terms how the City works to provide an accessible environment in which people with disabilities can access our goods, services and facilities, public spaces, information and communications, and employment opportunities, in a way that meets their individual needs. This information serves as an important foundation to ongoing dialogue about what we do well and where we need to do better.

Public engagement

engage.winnipeg.ca (also available in French, participe.winnipeg.ca) helps us share information about current projects and associated opportunities for public input. Encouraging public input and community discussion provides an important opportunity for feedback to be considered in the development of policies, programs and projects.

How the plan was developed

To develop this Accessibility Plan, updates were gathered from findings reported during 2023-2024 and the issues and actions reported in the 2024 plan. Community perspectives on accessibility barriers were identified through: 

• Service request statistics from 311
• Information from departments and service areas about stakeholder, Indigenous rightsholder and lived experience perspectives on City services, programs, and facilities as shared:
  • Informal public engagement events
  • Through in-person correspondence related to service requests
  • As delegations presenting at Council and Committees of Council

Given the breadth of service areas we deliver, it is difficult to seek meaningful community input on the full plan via a single engagement event. This plan identifies actions in the Public engagement section intended to address this and ensure a meaningful and systematic approach to broad community input for future plans.

Expected outcomes list

The 2025-2026 Accessibility Plan includes intended outcomes that continue to be developed to reach the intended results based on a service-based delivery model. The list is shown below and referenced for outcomes for various departmental service line updates for 2025 and 2026 planning.

Community representation & inclusion

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, people new to Canada and socio-economic status

2. Increased requests for alternate formats of communication

• More residents feel encouraged and empowered to request formats like Braille, ASL interpretation, large print, and plain language, indicating improved trust and outreach

Communication & engagement

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

4. Reduction in follow-up requests due to clear initial communication

• Efficiency gains through better first-touch resolutions and fewer call-backs/emails

Accessibility & barrier removal

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

6. Consideration of invisible barriers /Improved independence and dignity

• Improved service design considers cognitive, sensory, and mental health-related challenges (e.g., quiet spaces, sensory-friendly hours, simplified processes)

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

Measurement, evaluation & planning

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

9. Improved ability to track, measure and evaluate qualitative metrics for planning and reporting

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

Service-specific outcomes

10. Increased usage of transit and public spaces by people with disabilities

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

11. Improved emergency response accessibility (Fire/Paramedics, Police, EMS)

• Better-trained responders and inclusive protocols lead to safer, more equitable interventions

12. More equitable access to libraries, recreation, and cultural services

• Inclusive programming and space redesign increase to community participation

13.  Improved service delivery outcomes with additional staff training where required  

Digital & administrative improvements

14. Enhanced accessibility of web and digital platforms

• Adherence to WCAG 2.1 AA or higher ensures that City websites and apps are navigable for screen reader users, color-blind users, etc.

15. Streamlined and inclusive billing systems

• Payment systems consider language accessibility, cognitive load, and economic diversity (e.g., translated bills, alternate format, speech enabled billing systems

Achievements & continuing efforts

Buildings

We own over 1,100 buildings. Many house civic offices and services. A significant number of City-owned buildings are used or managed by third parties. This includes buildings on community center sites and other buildings (or parts of buildings) leased out to third parties. The leases include organizations like, sports clubs, for-profit businesses and non-profit organizations. We also occupy approximately 75 additional buildings that are owned by other landlords. 

Many City buildings were built in the 1960’s and 1970’s, before the Manitoba Building Code introduced barrier-free requirements. Through the Universal Design Policy adopted in 2001, City Council committed to following Universal Design principles in all new construction and major renovations to buildings and outdoor environments. The 2015 Winnipeg Accessibility Design Standard (PDF, 7.1MB) guides the design of these projects. 

Over the years, renovation projects have improved the accessibility of many existing buildings. Since so many are relatively old, more work is needed to make sure all community members have access to all programs and services. 

An assessment of existing buildings is needed to better understand the type and number of remaining barriers. Once we identify all barriers, we must be strategic in addressing them. This includes identifying which barriers are most urgent to address, identifying options for removing barriers and determining the best solution, and finally identifying and securing needed budgets and available staff to schedule implementation. 

City-owned & operated buildings

The Municipal Accommodations Division provides maintenance and other building services for City-owned buildings and oversees building-related construction projects. These projects include: 

• Repairs and small renovations  
• Procuring furniture and fixtures 
• Replacing infrastructure or HVAC systems  
• Major renovations 
• Additions to buildings or net new buildings   

Some projects are handled by the in-house design team and project managers, while others may be delivered by external design consultants who are overseen by division staff. Design professionals in this division – including interior designers, architects and engineers – are well-versed in the requirements of the Winnipeg Accessible Design Standard and can support others in identifying accessibility requirements for the broad variety of project scopes. Read about progress and actions relevant to all City owned and operated buildings below. 

Read about progress and actions in buildings associated with recreation services 

Read about progress and actions in buildings associated with all other municipal services

Actions

2025

1. A strategic accessibility investment strategy for City-owned, and operated buildings, including conducting audits and identifying priority investments was identified in 2024. Funding was received in 2025.
2. Identify strategic priorities for addressing the remainder of accessibility barriers identified in the 2015 audit of the Weather Protected Walkway System. Pending funding, this initiative will be reviewed as part of the Accessibility audit.
3. Upgrade the 2nd floor washrooms in 700 Assiniboine Park Drive, to make fully accessible.
4. Explore addition of Gender Neutral Shower Room for staff at 700 Assiniboine Park Drive

2025 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

2026

1. Prepare Request for Proposal (RFP) for the Accessibility Audit with the goal of completing audit in 2026 (completion of all asset types is dependent on funding). 
2. Exploring Gender Neutral changeroom at various Arenas and offices (pending funding)

2026 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, people new to Canada and socio-economic status

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

Ongoing

1. Continue to remove barriers in building assets where possible, including maintenance and renovation projects.
2. Continue to work with any department seeking guidance on removing barriers and making their spaces more accessible. 
3. Once the accessibility investment strategy has been approved, prepare business cases for consideration in annual budget submissions.

City-owned, third party-occupied buildings

The type of buildings leased to third parties varies greatly. They include leases within community centers, arenas, sport group fieldhouses, storage buildings and other infrastructure (ball parks, stands, concessions etc.). Other leases are located in historical museums, residential buildings, historical office buildings, and freestanding small commercial buildings. Some leases are in unique building spaces like the concourse, skywalks, and the Provencher Bridge space. 

Leased building spaces are generally maintained by Municipal Accommodations and/or the tenant based on the specifications as laid out in the lease.  The leases in place are as varied as the buildings. The leases range from long-term 99-year leases to more current leases offering a five-year term with one or two five-year renewals. Many of these buildings are older and require additional capital investments.  

Community Centre facilities, while owned by the City, are operated and managed by independent, incorporated, volunteer boards. The City provides operational funding as detailed in the Universal Funding Formula and Responsibilities Document and the Community Centre Accountability Manual. Responsibilities for facility improvements are dictated by these documents.  

Improvements made to City-owned/third-party occupied buildings must comply with the Winnipeg Accessibility Design Standard. 

Read about progress and actions related to community centres 

Progress

1. Toba Centre for Children and Youth completed a multi-million-dollar renovation at 710 Assiniboine Park Drive. Completed
2. Construction of a new ramp and lift at the raised, main entrance; multiple new accessible washrooms, comforting colour palette and water feature for acoustics, and fully accessible exterior Healing Garden for patrons.

Actions

2025

1. Explore opportunities for reducing costs for the tenant for site improvements. 

2025 expected outcomes

9.  Improved ability to track, measure and evaluate qualitative metrics for planning and reporting

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

Ongoing

1. As existing leases with tenants are renewed, the City will continue to ensure that the Winnipeg Accessibility Design Standard (WADS) compliance requirement for any site improvements is added to the terms of the lease.

Third party owned, City-occupied buildings

A broad range of barriers exist among the 75 buildings which are occupied by the City but owned by others. More recently constructed buildings meet more current barrier-free building code requirements or may have been built or renovated to meet the Winnipeg Accessibility Design Standard. Older buildings, some of which are Heritage Buildings (e.g., 395 Main St. and 457 Main St.) are less accessible. 

Actions

2025 

1. Added Winnipeg Accessibility Design Standard Winnipeg Accessibility Design Standard (WADS)  compliance as a requirement in any new lease and ensure that any required site improvements are considered in the Cost/Benefit Analysis or Business Case. 
2. Identify existing barriers in all third party-owned and City-occupied spaces and develop an action plan (pending funding).
   Develop an action plan for addressing identified barriers and identify an associated funding strategy.

2025 expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

2026

1. Complete the update of WADS 

2026 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc.,  promotes safer, more autonomous navigation

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

Ongoing

1. Continue to remove existing barriers in City-occupied buildings that are leased from others.
2. Negotiate with landlords to upgrade facilities and eliminate barriers where feasible. 

Winnipeg Accessible Design Standard compliance

The Winnipeg Accessibility Design Standard (PDF, 7.1MB) (WADS) provides a comprehensive set of design requirements for buildings and outdoor areas. For buildings, the requirements exceed those in the Manitoba Building Code. WADS also include requirements that are relevant to the selection of furnishings, lighting, materials and finishes to ensure that buildings and the spaces within them provide comfort and ease of access for all. The requirements apply to new construction and renovations of City-owned, occupied, funded or leased properties. 

Achieving compliance with the standard requires identification of relevant design requirements in the early stages of a project, when the scope is defined, and the program of requirements is being developed. It then requires ongoing consideration of the identified requirements at all project stages and decision steps. It also requires that roles and responsibilities for identifying and confirming requirements, and for confirming compliance for all project phases, are clearly defined, communicated and implemented. 

Progress

1. Design professionals working in the Municipal Accommodations Division are well-versed in WADS and apply it to projects done in-house, or act as a resource on design and renovation projects involving external design consultants. 
2. Added a standard clause to Requests for Proposals (RFP) and project tenders to let external consultants know of their responsibility to ensure all WADS requirements are met. 
3. Developed a WADS Checklist to support confirmation that all relevant design requirements are achieved at all phases of project development, design and construction. 

Actions

2024

1. Finalize and test the DRAFT Universal Design Considerations and WADS checklists for building projects including new build, major and minor renovations (pending resources).
2. Confirm agreement on the WADS compliance RACI chart and formalize for consistent reference in project delivery.
3. Develop product specifications for building elements/products recommended for use in City projects. Identify products available in the local market that meet the specifications. This will reduce design costs, save time, and reduce the chance of selecting products that do not meet WADS.
4. Consider making WADS compliance a requirement enforceable for City building projects through the Development Permit process. This would require plan examiners and inspectors to review for compliance not only with the Building Code, but also for WADS.
5. Update the content for Universal Design and WADS training and confirm the formats to be used for delivering the training (e.g., online, in-person, ongoing availability of support resources).
6. Identify positions that should be prioritized to complete the updated Universal Design and WADS training. Confirm and implement a training program.

2025

1. Explore options for making the WADS training available to external design consultants. 
2. Review and update the WADS to ensure it continues to align with leading practice in accessible and universal design, and to make sure it does not conflict with the new Manitoba Building code. The review will also address any errors and omissions and be formatted to ensure document accessibility. (pending funding) 

Expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting  

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

Ongoing

1. Once updated, continue to deliver universal design and WADS training to all project officers, project managers, supervisors and managers as needed. 

Accessibility information about public civic buildings

Discovering a barrier upon arrival at a destination can be extremely frustrating, especially when it results in not being able to access the intended service or program. Available information about the accessibility of City facilities gives those interested in visiting a facility the opportunity to check if the destination will meet their personal accessibility needs. Because not all Civic buildings are equally accessible, it is important to share information about accessibility features that are available at each facility. Similarly, it is important to provide notice when an accessibility feature is temporarily unavailable. 

Information about building accessibility and available accessibility features is currently provided on web pages for many City facilities. Information could be improved by including more detailed information about some of the more specific amenities available at individual locations. The information could also be improved by making it possible for visitors to more quickly search amongst similar types of facilities for specific accessibility features they may require (e.g., to find a swimming pool that has change rooms with height adjustable adult change benches and transfer lifts). 

Information about accessibility disruptions is currently posted across many departmental and individual facility web pages.  This requires an individual to visit multiple web pages to assess whether they may encounter an unexpected barrier on their way to a City facility, program or service. 

Progress

1. Secured funding from the Manitoba Accessibility Fund to create a web application to publish notices about temporarily unavailable accessibility features in one searchable web location.

Actions

2024

1. Conduct inventories of accessibility features in all City buildings where members of the public access services or programs.

2025

1. Provide training to those entering data into accessibility disruptions web application. Publish and promote awareness of the new web page.
2. Launch the accessibility disruptions webpage and internal reporting tool for departments to publish notices about temporarily unavailable accessibility features at publicly accessible City buildings, pools, libraries, and recreation facilities in one searchable web location. The page will also include disruptions to bus stops and sidewalks.
3. Migrate publicly accessible City buildings, pools, libraries, and recreation facilities into the City’s content management system using a template for displaying information about facilities. If an accessibility feature is unavailable at a facility, a notice will display on the facility page.

Ongoing

1. Add or improve information about accessibility features available at City buildings on departmental facility web pages as needed. Where there are multiple locations of similar facilities (e.g., pools, arenas, etc.), aim to present information in a way that allows users to compare availability of features across locations.

Gender-inclusive design

The City of Winnipeg is committed to providing inclusive access to its services and facilities. Gender-inclusive washrooms and change rooms are being included in new buildings and major renovations. New signage for gender-inclusive washrooms and changerooms no longer includes reference to gender. Instead, it uses the word “washroom” and a toilet pictogram to identify the room’s function. However, we lack clear, detailed policy direction to confirm the full scope of issues relevant to gender-inclusive City services and building design. We also do not have specific design guidance that has been reconciled with the Manitoba Building Code and the intent of the Winnipeg Accessibility Design Standard. 

Progress

1. Read about gender inclusive improvements in buildings used by emergency services. 
2. Read about gender inclusive improvements in buildings used for recreation and leisure, including pools, community centres and arenas.

Actions

2024

1. Develop a policy on gender-inclusive buildings for Council consideration (funding not received).
2. For new projects, remove references to gender from signage for inclusive change rooms and washrooms and instead use the term “Universal” to describe gender inclusive and accessible changerooms and washrooms where the explicit distinction from male and female only spaces is required. Where distinction is not required, the City will simply use “changeroom” or “washroom.” 

2025

1. Based on anticipated policy on gender-inclusive services and facilities, develop design guidance for gender-inclusive buildings in new construction and building renovations. This will need to include directions on how to reconcile gender-inclusivity for the long term within the intent and requirements of the Winnipeg Accessibility Design Standard. (pending funding)

2025 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, people new to Canada and socio-economic status.

Ongoing

1. Continue to use opportunities provided by washroom and changeroom renovation projects to remove accessibility and gender-based barriers in City buildings as policy and design guidance are developed. 

Scent-free buildings

To ensure City buildings are accessible to persons with scent allergies and sensitivities, the City of Winnipeg declared all City buildings scent sensitive workplaces in June 2019.  

The public service has also adopted a scent sensitive workplace administrative standard. This standard clarifies roles and responsibilities for reducing scents in the workplace that impact the personal comfort or health of employees and visitors and for managing personal scent related concerns. 

Progress

1. A PDF of a scent-free workplace poster has been created and is available for staff to print and post in their workplaces. 

Actions

2024

1. Explore options for reducing the amount of off-gassing associated with construction activities and new furnishings.
2. Explore ways to advise the public about unavoidable off-gassing associated with construction and new furnishings.

Signage and wayfinding

Signs in buildings provide important information for visitors to find their way into and through a building and to identify distinct rooms and spaces. While the Winnipeg Accessibly Design Standard provides design guidance for signs, we lack clear guidance on how to create complete signage systems within a single building or for a complex of buildings. 

Progress

1. Developed guidance for effective and accessible wayfinding signage for City facilities (i.e., to distinguish room identified signage requirements from directional signage, etc. 

Actions

2025

1. Presented an Administrative Report to the Human Rights Committee of Council regarding the need to standardize wayfinding signage used across all departments at the City of Winnipeg including initial costing for the project. 

2025 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

Civic participation

As expressed in OurWinnipeg 2045, the City is committed to representative and participatory democracy. This means “creating meaningful engagement opportunities with residents, stakeholders and rightsholders, who are interested in or impacted by a decision” (policy 1.11). This section of the plan identifies recent achievements and planned actions to make civic participation accessible to all. 

Boards & Commissions

Council has delegated certain responsibilities to independent Boards and Commissions. The City Clerk’s Department supports City Council with citizen appointments to various Boards and Commissions. The application process includes a voluntary self-declaration questionnaire with specific questions for persons with disabilities, which are optional to complete. These positions are broadly promoted to the public using tools like social media. 

Progress

1. Updated the Boards and Commissions website to be fully accessible in HTML format and is available in French. – Completed, enhanced accessibility for French speaking citizens
2. The Human Rights Committee of Council website was updated to provide direct links to the Committee’s terms of reference and strategic plan for 2023 – 2026
3. In 2024 the Accessibility & Inclusion Subcommittee did a review of the "Access to Private Property" program as it pertains to snow clearing and accessibility. The subcommittee provided recommendations to amend the program, so that the process is more accessible and inclusive for people to apply. The webpage is now up and running with edits made: Boulevard access for Winnipeggers with disabilities

Elections

As part of its ongoing commitment to accessible voting, the City Clerk’s Department continues to support a wide range of voter needs. This includes providing assistive technology (ballot marking devices, braille templates) and training of election workers. It also includes evaluating voting locations for accessibility and maintaining an inventory of accessibility features at locations. Information about accessible voting options is made available through the election website, which uses the City's accessible Confluence web design system. 

Progress

1. Highlighted accessible voting options on the 2022 Election website. Completed, fair and democratic participation
2. Prepared and successfully responded to increased requests for voting by mail using sealed envelope ballots. Persons unable to go to a voting station because of a disability are among those who were eligible for this option. Completed, fair and democratic participation
3. Updated the elections web content to the City's accessible Confluence web design system. Completed, enhanced transparency and accountability
4. Produced a report with recommendations on improving accessibility at elections training. Completed, increase awareness and implementation for improved accessibility

Actions

2025

1. January 2025 Café Conversation Event was held with stakeholders, including community committees, the public service and members of council to conduct outreach, to share information and lived experience  on human rights, equity, diversity, peace, accessibility and disability related issues.
2. Developed a referral request form process to support referrals that can be reviewed by the Human Rights Committee which can be found embedded in the "Advancing Winnipeg as a Human Rights City" Preliminary Work Plan Document. The document is the 2025 preliminary work plan and identifies key priorities for the HRCC.

2025 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, people new to Canada and socio-economic status

2026

1. Develop action items for a workplan and timelines.

2026 expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

9. Improved ability to track, measure and evaluate qualitative metrics for planning and reporting

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

Ongoing

1. Advancing Winnipeg as a Human Rights city.

Council & Committee meetings & public hearings

The City Clerk’s Department continues to make Council meetings and records of Council decisions widely available through video streams and recordings, the Decision Making Information System website, and the Archives. The City Clerk’s Department supports members of the public seeking to participate in public meetings and access records. 

For people attending meetings at City Hall, a lack of accessible parking has been identified. 

For development applications, the City of Winnipeg Charter Act requires that we provide notice of various types of development applications and to inform members of the public about how they can participate in the decision-making process. While the Act only requires notices to be posted on the property, we have been working to make this information more accessible by also providing it online. 

Progress

1. Created a webpage to publish accessibility service disruptions. Residents can subscribe to receive email notification of new development applications within a neighbourhood, ward, or defined radius of their location. Completed, enhanced transparency
2. Public Hearing process information was added to winnipeg.ca to help make this process easier to understand. Efforts were made to write this content in plain language. Completed, use of plain language for clearer understanding
3. Have maintained the ability for people to attend Council and committee meetings virtually. Completed, inclusive access to meetings

Actions

2025

1. Add notice to the web page on participating in Council or Committee meetings that persons disabled by barriers may request that relevant supports be provided. In progress
2. Explore options for increasing accessible parking opportunities near City Hall. Initial review completed, continue to identify solutions

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking,  libraries, or payment systems.

13. Improved service delivery outcomes with additional staff training where required.

Public engagement

The Office of Public Engagement supports the City’s public engagement activities, as outlined in the Engage Winnipeg policy. Standard practices are used to ensure accessibility of the engagement notices and the locations where in-person events are held. Information that is shared is formatted for accessibility and notice is given that persons disabled by barriers may request relevant supports to participate. 

Progress

1. Administrative Standard for the Application of the Engage Winnipeg Policy was adopted and shared internally.
2. Launched shared site for vendors completing engagement on behalf of the City to standardize templates which includes standard active offer, font size, contrast, etc.

Actions

2024

1. Five-year review of the Engage Winnipeg Policy to evaluate and recommend updates that reflect the City’s policies, reviews, plans and strategies that have been introduced since 2019. This includes OurWinnipeg 2045, the Equity, Diversity and Inclusion Policy & Strategy, the Newcomer Welcome & Inclusion Policy & Strategy, and the Poverty Reduction Strategy. Changes to the Policy require Council adoption and approval.
2. Updates to the Administrative Standard for the Application of the Engage Winnipeg Policy to reflect policy revisions including appending a protocol for consulting with people with lived experience.

Ongoing

1. Continue to support the accessibility of public engagement activities through existing and evolving resources and supports.

Emergency services

The City provides various emergency and public safety services. We recognize how important it is that these services and all information and communications to access the services address the broad accessibility needs of the community.

Winnipeg Fire Paramedic Service

The Winnipeg Fire Paramedic Service (WFPS) works to deliver equitable and inclusive emergency response and fire and life safety education to all in the community. While emergency response vehicles may not always be able to accommodate patients’ mobility devices, service animals or their family members who use mobility devices, WFPS has adopted standard practices which prioritize the patient’s safety by not separating patients from their mobility devices, service animals or family members. A Major Incident Response Vehicle is available to transport persons in wheelchairs. In cases where a support animal cannot safely travel in an ambulance, WFPS seeks the help of family members or Animal Services.

WFPS recognizes that ambulance fees can be a barrier for Winnipeggers needing to access emergency services. The department is committed to work with Shared Health and other partners to remove as many barriers as possible, to make sure that Winnipeggers have access to emergency services as required.

The Emergency Paramedics in the Community (EPIC) program provides early health assessments and intervention planning to Winnipeg patients who are identified as top users of Emergency Medical Services and Emergency Department services. Individuals are referred to the program. Read more about EPIC.

WFPS also issues permits and licenses and provides fire and life safety education within the community. This includes personal interactions through the Fire Prevention Office, sharing online and print information, visits in the community, and public tours of Fire Paramedic Stations. Efforts continue to update web-based and print materials, including forms to be accessible and to achieve accessibility improvements in the construction and renovations of stations.

Progress

1. Many WFPS web pages are being updated to the City’s accessible Confluence web design system and to use plain language. The WFPS permit and information brochure web page, advises that all pamphlets are available in alternate formats upon request.
2. WFPS contact information for common inquiries and senior staff is made available on winnipeg.ca.
3. Station 1 (65 Ellen St.): Added a one gender inclusive Universal Toilet Room (UTR), and 3 individual gender-neutral washrooms and 4 showers.
4. Station 23 (880 Dalhousie Dr.): Added a private, gender-neutral shower in 2022.
5. Stations 9 (1083 Autumnwood Dr.): completed the design of a new station that will amalgamate operations of two previous stations into a single new facility. It will have a fully WADS compliant washroom and training space, and gender-neutral facilities.
6. Communications Centre: First floor gender neutral UTR added. Additional facility renovations are being planned and include accessibility improvements for washrooms and lighting on the second floor.
7. WFPS Academy (2546 McPhillips St.): Added one gender neutral UTR, one individual gender-neutral washroom and 1 gender neutral washroom/shower. 
8. Modular Station (110 Eaglewood Dr.): Completed construction for a modular station that will include a UTR and gender-neutral facilities. Completed

Ongoing

1. Continue to bring remaining web pages into the accessible Confluence design system.
2. Continue to work with partners to remove as many barriers as possible, to make sure that Winnipeggers have access to emergency services as required.
3. Recognizing the limited accessibility of older fire halls, continue to schedule public activities at facilities to serve the needs of those who will attend. Notification is provided on the WFPS website that accessibility accommodation will be provided upon request to participate in events. This offer is reiterated, and details are confirmed in person when events are scheduled.
4. Continue to identify and address accessibility barriers at existing WFPS buildings, including stations.
5. All new facilities are built with gender neutral spaces including sleeping quarters, private washrooms and showers.
6. Continue to invest in bariatric equipment in addition to the ambulance that supports bariatric patient transportation.

Winnipeg Police Service

The Winnipeg Police Service (WPS) provides services that support law enforcement, protection and crime prevention.

Progress

1. WPS website has migrated to the City of Winnipeg drupal platform. The WPS content is now compatible with applications used for assisting citizens with visual impairment. 
2. The Service has added an Accessibility link to our website to connect our content to the City’s accessibility services.
3. WPS has contributed to updating the Accessibility Disruption Notices where applicable. Service station closures are being reported on the website.

Actions

2024

1. Reassess the Downtown Police Station and Service Centre to identify any possible accessibility barriers. Create an action plan to address identified barriers.
2. Prepare an inventory of all accessibility features available at the Downtown Service Centre and consider adding this information to the online information about WPS stations and service centres. (not completed pending staffing resources.)

2025

1. Police Headquarters (245 Smith Ave.): Renovation to existing changerooms (including washrooms) to achieve current accessibility standards and ensure gender inclusive design. Construction to be completed in 2025.

2025 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

Ongoing

1. Continue to review and update online and printed information, documents and forms for accessibility.
2. Continue to address any identified barriers at the WPS downtown service centre.
3. Continue to provide accommodation for injured employees.

Information & communication

Accessibility information

We deliver a broad range of services and programs to the community. Accessibility information spans many web pages. Efforts are underway to provide a single point of entry on winnipeg.ca for visitors to easily find accessibility information about our services, programs and facilities.

Progress

1. Secured Manitoba Accessibility Funding to create a web page for communicating all accessibility disruption notices in one location, searchable by various attributes.
2. Consulted with accessibility stakeholders on the design of two new web pages, the new Accessibility landing page on winnipeg.ca and a page where all notices about accessibility disruptions in City owned or managed built environments will be posted and searchable.
3. Shared information about disability speaker events and other notable accessibility highlights and information through social media posts and Our City, Our Stories, an online resource for residents about City programs and services.
4. Updated the Accessibility and Age-friendly Winnipeg web page to more effectively provide information community members want to access.

Actions

2025

1. Complete the updated 2025-2026 Accessibility Plan and post to winnipeg.ca.

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking,  libraries, or payment systems.

15. Enhanced accessibility of web and digital platforms

• Adherence to WCAG 2.1 AA or higher ensures that city websites and apps are navigable for screen reader users, color-blind users, etc.

Ongoing

1. Finalize and implement the changes to decision and communication processes needed to successfully publish the accessibility disruption web page.
2. After departments have finished taking inventory of all accessibility features at public facilities, and have updated facility web pages, present the information in a way that allows visitors to search facilities for accessibility features they may require.
3. Make the accessibility disruption notice web page publicly available, have departments start entering active disruptions.

Web content

We are committed to inclusive access to online information and services, working to ensure all City web properties follow the Web Content Accessibility Guidelines (WCAG) compliant Confluence design system, where possible. Efforts are underway to ensure that the City’s web content complies with the Accessible Information and Communication Standard, and that practices are put in place to ensure compliance over time.

Progress

1. In November 2022, the City implemented a new content management system, a software system that allows users across the organization to create, manage and modify website content without the need for specialized technical knowledge. Legacy content will be migrated to this new content management system over the next few years and will ensure that content is consistently updated following the design system.
2. Notable web content that has been moved into the new content management system includes:
   • Winnipeg.ca home page, main menu landing pages
   • 311 City services
   • News releases
   • Our City, Our Stories
3. As of May 2025, approximately 76 percent of all pages on winnipeg.ca have been migrated to the new content management system. With 27 percent of all legacy pages updated to use Confluence, the City’s accessible design system, a total of 81 percent of all pages on winnipeg.ca use the accessible design system. Since 2023, there has been an 11 percent reduction of pages on winnipeg.ca.

Actions

2026

1. Add guidance on the Accessibility landing page for where and how the public can report web content accessibility issues.

2026 expected outcomes

13. Improved service delivery outcomes with additional staff training where required.

Ongoing

1. Continue to support departments in successfully using the Confluence web design system when creating new or re-writing existing web content that will remain in the legacy system.
2. Continue to maintain the internal web developer resource web page with guidance on how to build content that meets WCAG 2.1 AA.
3. Conduct annual workshops with staff web developers to remind/refresh on how to comply with WCAG 2.1 AA.
4. Use bi-annual web developer meetings to remind about and re-enforce requirements.
5. Continue to offer web users the opportunity to provide web accessibility feedback via “Was this information helpful?” included at the bottom of all City web pages.
6. Update web pages as needed in response to requests as users encounter barriers.
7. Continue to review existing legacy web content to prioritize content rewrites, migration into the content management system, new content that needs to be created, and low-value content that can be removed.
8. As web content is discovered to be inaccessible and it is determined that the City faces a barrier to bringing it into WCAG compliance, identify and record the relevant exemption under the standard for compliance.
9. Review web content (including associated documents) that supports departmental business functions for potential accessibility barriers/problems.
10. Prioritize identified barriers for removal and actively work to address.

Web applications

The City uses numerous web applications to support business function of its numerous services and programs. Whether these applications are used by the public or employees, the City works to maximize accessibility of these applications to support its goals of accessible services, programs and employment.

Progress

1. Launched a new customer interface for our online recreation service registration system (leisureONLINE) to meet accessibility standards and enhanced functionality.
2. Identify current application purchase/development needs being pursued and confirm that WCAG requirements are identified. Completed, IT has developed an IT compliance process that ensures prior to purchasing software, vendors must demonstrate that they meet a set of requirements outlined by IT.  One of these requirements is to be WCAG compliant. In addition, the Design System the City leverages for software development is WCAG complaint.
3. Conduct departmental review of the products inventoried in the Application Portfolio Manager (APM) to update it as needed to ensure accuracy and completeness of inventory. Completed

Actions

2025

1. Develop departmental strategies for improving application accessibility to address existing barriers (identify barriers, opportunities to overcome, and strategic action/implementation plan).
2. For applications where Web Content Accessibility Guidelines (WCAG) could or cannot be achieved, record the basis on which expectation is allowable under the standard.

2025 expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

Ongoing

1. Track WCAG compliance of applications in the Application Portfolio Manager – Under review to determine the best place to track WCAG compliance. 
2. Implement the investment plan to implement core applications that are WCAG compliant.

Accessible documents

Much information-sharing and communication related to City services involves documents. Efforts are underway to remove barriers in existing documents, including forms. Priority for barrier removal in documents is on those used to support the delivery of services and programs and those for which we receive requests.  Efforts are also focused on ensuring that new documents are accessible for all community members.

Progress

1. City Archives staff added transcriptions for several audio recordings and handwritten records to improve accessibility.
2. Archives staff focused on using plain language in its publications and when revising archival descriptions for photographs.
3. Expanded access to City records through online tools like the Decision-Making Information System website, Access and Privacy Office website, and the 'Winnipeg in Focus' Archives website. Besides digitizing more records and making them available online, Archives staff added key inventories to the website, enabling researchers to search and explore material without having to visit the Archives.
4. Evaluated options for addressing the storage and preservation needs for the City’s growing archival collection. Direction was provided to allow enough space for its programming, and to create an accessible space that allows Winnipeggers to continue to have access to records and conduct research.
5. The Access and Privacy Office (City Clerk’s Department) launched a new digital FIPPA request form that makes it easier and more accessible to request City records. FIPPA requests could previously only be made by printing off a form, filling it out manually and submitting it by mail or in person. This improvement was featured on Our City, Our Stories.
6. Made the City’s Guide on Writing Web Content publicly accessible. This includes guidance on creating accessible documents.
7. Created a template in the content management system for publishing documents in HTML format.

Actions

2024

1. Update the Administrative Report template used to prepare reports to Council and its committees to ensure they have been formatted for maximum accessibility. Update instructions as needed to support this.
2. Add a requirement to RFP/tender templates to make it a requirement that any reports submitted/prepared as part of contracts are accessible as per accessibility check in applications used to generate electronic documents.
3. Identify templates and forms used in the delivery of services/goods across all departments.
4. Develop and provide guidance/training for staff on how to create accessible templates and forms.
5. Assess identified forms and templates for required accessibility updates.
6. Update all document templates and forms to be accessible, making sure to incorporate instructions and tips to maintain document accessibility.
7. Investigate use of SharePoint to provide centralized internal access to commonly used templates and forms.
8. Work towards making it a requirement that all administrative reports submitted for Council or committee consideration after April 30, 2024 are free of accessibility errors.
9. Work towards making it a requirement that attachments to reports to Council or its Committees are created using the required accessibility features provided in applications used to create documents.
10. Work towards requiring documents submitted by delegates at Council or Committee meetings to be accessible. On the web page on how to appear in delegation at Council and Committee meetings, direct visitors to information about how to create accessible documents.

Ongoing

1. Ensure staff are aware of the City’s available guidance and resources on creating accessible documents. Encourage employees to use these resources.
2. Continue to enhance resources to support creating accessible documents, as may be required.
3. As much as possible convert existing pdf or word forms to web-based HTML content, to maximize accessibility.
4. Remediate or replace identified inaccessible files with new accessible files. Where original documents constitute legal records, consideration should be given to making the accessible version available at the same location.
5. Replace and/or add accessible files as they are created in response to requests.
6. Archives will continue to digitize records using accessible formats.
7. Archives staff will continue to use plain language in its publications and when revising archival descriptions for photographs.
8. Identify the most accessed documents across the City’s web pages; review them for accessibility errors or warnings and prioritize those most problematic for remediation.

Duty to notify

To eliminate potential barriers to information and communication, we inform the public and employees that they can request information through a communication support or accessible format.

Progress

1. Information and promotional material for Public Engagement events and activities regularly include the offer to provide communication support and accessible formats upon request.
2. Added notice on the City Clerk’s web page on how to Participate in City Council or Committee meetings.

Actions

2024

1. Add notice on the City Clerk’s Decision Making Information System (DMIS) – the system designed to allow users to access documents that make up the public record, including agendas, minutes, and dispositions for meetings of Council its committees and Ad Hoc Committees, By-laws and Council policies.
2. Consider adding notice on 311 and all other customer service oriented departmental pages. (Not completed due to resourcing requirements)
3. Determine how best to add notice in the footer of all web pages, so that requests are directed to relevant service areas for direct response. Until a service-associated solution is identified, provide notice on the City’s Accessibility landing page, as the accessibility link at the base of all pages currently directs the user to that page. (Not completed due to resourcing requirements)

Ongoing

1. Continue to provide notice on all public engagement advertisements and at all public engagement opportunities.
2. Consider providing notice periodically on how the City is working to comply with the new Information and Communication Standard.
3. Continue to explore options for where and how notice should be provided, ensuring clarity on how to and to whom to make requests

Providing formats & supports upon request

Providing responses to requests requires good customer service practices. This includes consulting with the person making the request, to identify a support or format that removes the barrier and providing it in a timely manner. Important to being able to respond to requests is an awareness and understanding of where and how to access potential formats and supports.

Progress

1. Since Council’s May 2002 approval of EPC recommendations, the City has provided ASL interpretation services upon request for residents when they access City services or participate in City events.
2. Communication supports and accessible formats are commonly provided for public engagement activities and to support access to services and information across departments.

Actions

2024

1. Add guidance on the internal Accessibility resource page on how to book American Sign Language (ASL) services.
2. Finalize guidance on how to respond to requests for accommodation and specifically to support staff if anticipating possible requests and possible ways of being able to respond; post this guidance on the internal accessibility resource web page.
3. Identify departmental leads to support staff in responding to accessible communication and other accommodation requests.
4. Determine if distinct service areas have unique types/scope of communication, whether unique communication barriers are or could be experienced and plan to address these proactively and/or support staff in responding to requests (e.g., limited opportunity to use assistive hearing technology on the pool deck).

Social media

The City communicates with the community by social media. Efforts are made to ensure social media content follows existing best practices in accessibility.

Progress

1. Corporate Communications created a template for social media campaigns which includes guidance on how to ensure social media posts are accessible.

Actions

Ongoing

1. Departments will make sure to follow Corporate Communication’s guidance for social media campaigns.
2. Continue to track leading practices in accessible social media and update internal guidance as required.

Virtual meetings & events

Virtual meetings and events common during the pandemic created an opportunity for more inclusive participation, particularly for those who face barriers to transportation or within built environments. The on-going use of virtual platforms continues to make events and meetings more broadly accessible, and attention remains on ensuring the platforms and the way they are used ensure accessibility for all.

Progress

1. Recognizing the inherent accessibility benefit, the City Clerks Department has continued to facilitate virtual participation in Council and Committee meetings and public engagement activities continue to use virtual opportunities.
2. Confirmed a virtual presentation format for Human Rights Awareness speaker events which includes capacities for closed captioning and continuous visibility of sign language interpreters.

Actions

Ongoing

1. Identify the distinct functional needs required to facilitate the range of virtual types of events used by City staff (e.g., meetings, training sessions large group events, etc.).
2. Evaluate Zoom, MS Teams and other platforms for their abilities to accessibly facilitate required/desired activities for different types of events.

311 & general customer service

While 311 is the City’s main resource for getting information about City of Winnipeg services and programs and requesting service, front-line staff in certain service areas are also involved in communication and information-sharing. We strive to make our customer services fully accessible to all, within all methods and means of communicating and interacting.

Progress

1. All staff are trained in providing accessible customer services. Additional resources to support staff in delivering accessible customer service are available through an internal website and promoted through internal communications.

Actions

2024

1. Explore ways to provide more detailed accessible customer service training to all City staff and agents (including consultants, volunteers).
2. Develop and communicate tips to the public on how and when to avoid 311 telephone wait times for less time sensitive service requests.
3. Identify service requests more commonly relevant to persons with disabilities, for which wait times are cited as frustrating. Develop and implement a communications strategy to increase awareness of alternate 311 means for submitting service requests for these (e.g., provide info on an Accessibility landing page, in collaboration with stakeholders and stakeholder groups).
4. Add information about how to book and process payment for American Sign Language services under the standing contract to the internal online accessibility resource page and advise staff of its availability.
5. Continue to work with the Manitoba Chapter of the Canadian Hard of Hearing Association to confirm priority locations for the addition of Audio Loop systems, and to explore their installation.

2025

1. Develop an online training module for 311 customer service representatives. Include guidance on how to deliver accessible customer service that is more detailed than the training required under the Accessible Customer Service Standard Regulation.
2. Continue to work with the Manitoba Chapter of the Canadian Hard of Hearing Association. Priority  locations for the addition of the Audio hearing Loop systems have been determined and the first phase of the project is underway.

2025 expected outcomes

13. Improved service delivery outcomes with additional staff training where required.    

6. Consideration of invisible barriers /Improved independence and dignity

• Improved service design considers cognitive, sensory, and mental health-related challenges (e.g., quiet spaces, sensory-friendly hours, simplified processes).

Ongoing

1. All staff are trained in providing accessible customer services. Additional resources to support staff in delivering accessible customer service are available through an internal website and promoted through internal communications.

Municipal services

Assessment & taxation

As a municipality, the City is responsible for valuing and classifying all real property, personal property and business occupancies within the City of Winnipeg to distribute taxes fairly to the City's residents. The activities associated with this service area involve significant amounts of information sharing and personal interactions between City employees and members of the public.

Progress

1. Provide online access to various services through assessment and taxation Self Service tools. 
2. Provide multiple tax payment options to suit a broad range of personal preferences and needs. 

Actions

2024

1. Continue to review and update web-based content for enhanced accessibility. This includes brochures, information sheets and forms used to support the primary Assessment and Taxation business functions. 
2. Continue to offer the Residential Review Program in 2024 related to the 2025 general assessment via telephone appointments. 

Ongoing

1. Continue to provide both in-person and virtual property inspections for residential property owners. 

Cemeteries

We operate three cemeteries – Brookside (3001 Notre Dame Ave.), St. Vital (236 River Rd.), and Transcona (5014 Dugald Rd.) Since the first interment in 1878, more than 120,000 burials have taken place across a land area of more than 270 acres. We strive to ensure that all cemetery areas are accessible to visitors and that accessible customer service is provided when interacting with stakeholders and the public. Accessibility in this service area depends on the accessibility of the facilities and the information and customer services provided.

Progress

1. Migrated most Cemeteries webpages into the City’s content management system. 
2. Identified accessibility barriers in certain areas of the Field of Honour at Brookside Cemetery. 
3. Identify accessibility features available at City cemeteries and add information about these to the location-specific web pages. Completed, improved communication regarding cemetery services. Accessibility features were added to the ‘Contact cemeteries’ page for the Administration Building at Brookside Cemetery.

Actions

2025

1. Improve the condition of roadways that pose a safety risk to vehicular and pedestrian traffic at Brookside Cemetery. This will include resurfacing roadways in the vicinity of the Stone of Remembrance (within the Field of Honour) where a number of annual events take place with Veterans, dignitaries and the general public.

2025 expected outcomes

12. More equitable access to libraries, recreation, and cultural services

• Inclusive programming and space redesign increase to community participation.

2026

1. Create an action plan to address identified barriers in certain areas of the Field of Honour at Brookside Cemetery (moved from 2024 to 2026).  We will be engaging Veterans Affairs Canada to discuss options and/or potential funding opportunities.  

2026 expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements.
• Financial tracking, audits, surveys

Ongoing

1. Ensure that road conditions are safe and accessible for visitors to all three cemeteries during the winter season. Clear paths to grave sites to ensure they are accessible for visitors to funerals. 

Garbage, recycling & yard waste collection

We provide collection service of garbage and recycling for:

• residential properties (single-family dwellings and other dwelling types with up to seven dwelling units); 
• multi-unit properties (multi-family dwellings with eight or more dwelling units); 
• small, non-residential properties (businesses and organizations not exceeding 3000 litres of garbage or recycling). 

Walk-up collection service is available to residents of residential properties who are functionally unable to get their recycling and garbage carts to the curb or lane and have no one in the house who can do this.

Additional curbside collection services provided by the City benefit customers with convenience and reduce their need to travel to the City’s landfill (Brady Road Resource Management Facility), such as:

• Large item collection (such as furniture, mattresses and appliances), which is available to all properties receiving City collection service through a call-in service for a fee per item (maximum of 10 items per pick-up). 
• Extra garbage collection is available for all properties with cart collection service through a call-in service for a fee (maximum of 3 bags), for when those customers have more garbage than what can fit in their cart. 
• Leaf & yard waste collection is provided to all properties with cart collection service every two weeks (from spring through fall) in addition to their garbage and recycling pick up. 

As part of the City of Winnipeg’s programming to help residents divert recyclables and other resources from the landfill, drop-off depot facilities have been established throughout the city (three 4R depots and four community recycling depots). Travel time and convenience are primary factors in choosing the location of depot facilities, with a goal of locating all 4R depots within a 20-minute drive of all residents, and community recycling depots in high traffic and convenient locations.

Currently all 4R depots are accessible by car, with two locations available by bus and one accessible by bike route.

Progress

1. An internal facility accessibility review was undertaken by the department. Future external audits can be undertaken to assess other potential barriers and to identify additional accessibility features.
2. Continued to update garbage and recycling related web pages and My Utility pages using the City’s accessible Confluence web design system. 
3. Updates to the My Utility system enable users to submit a number of different requests online. This includes reporting missed recycling, garbage or yard waste collection, and requesting extra garbage/large item pickup. 
4. Offering the ability to make payments for services online is also currently being planned. 

Actions

2024

1. Start to implement the recommendations of the Multi-Family Waste Diversion and Management Strategy. A Waste Diversion Specialist was hired in Q3 2024 to engage with property owners and building managers at apartments and condos (multi-unit dwellings) on ways to improve waste management and diversion at these properties.
2. Identify any accessibility barriers that exist at Community Recycling Depots and 4R Depots and create an action plan to address identified barriers.
3. Start to address any identified barriers at the Community Recycling Depots and 4R Depots.
4. Review 4R Depot locations and the Brady Road Resource Management Facility and identify any accessibility features available that work to enable universal access at these locations.
5. Add information to web page about accessibility features available at 4R Depots and Brady Road Resource Management Facility to 4R Winnipeg Depots web pages.  Present information in a way that allows visitors to search facilities for features they may require.

2025

1. Consider ways to communicate accessibility features via website.

2026

1. Consider ways to incorporate questions about accessibility into future 4R Winnipeg Depot user surveys.

Expected outcomes

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

Permits & licences

The City is responsible for issuing a broad range of permits and licences for activities within the community. They relate to development and construction of property, use of public spaces (including streets), business activities, pets, and more. The City strives to provide accessible customer services in all service areas that issue permits and licences.

It is important for information, application forms, and payment processing to be available in accessible formats. It is also important for in-person interactions to accommodate the community’s many communications needs.

Actions

Ongoing

1. In each permit and licensing customer service area, identify the best way to advise customers that communication supports and alternate formats are available upon request. 
2. Continue to identify and remove physical, communication, and technological barriers that exist at in-person customer service locations. 
3. Continue to review web content, brochures and information sheets, and application forms and formats for accessibility, and work to eliminate identified barriers. 
4. Prepare inventories of all accessibility features and communication supports that exist at locations where customer services for municipal services are provided. Add this information to service web pages. 
5. Add audio loop technology at select permit and licensing customer service counters through the Audio Loop Pilot Initiative, supported by a grant from the Manitoba Accessibility Fund. 
6. Continue to eliminate barriers to accessing online and print information and application forms. 
7. Assess the user and operational experience of audio loop systems installed under the Audio Loop Pilot Initiative and consider adding at other locations as needed. 

Water & wastewater

The City provides water and wastewater services to properties within the community. Accessibility considerations related to this service mostly relate to information and communication. Because of where and how the infrastructure for these services connect to the public right of way (streets and sidewalks), these services have the potential to impact accessibility of sidewalks, both permanently and during construction.

Deaf and Hard of hearing individuals are more likely not to notice when a water tap has been left open unintentionally. This can result in water damage or being charged for unintended high water consumption. Eventually, we will be upgrading all homes to encoder register meters to monitor water usage. Upgraded meters will share real-time data on water usage and be able to indicate if customers are experiencing a leak in their home, which will reduce the chance of receiving a high water bill.

Accessibility benefits of automated meter readings: 

1. Leak identification through real-time data sharing may benefit Deaf and Hard of Hearing individuals, who may not notice when a tap has been left open unintentionally.
2. Automated readings eliminate the need for occupants to go to the water meter (typically in basements) to read and report the meter reads, which may benefit those with mobility challenges or visual impairments. 

Progress

1. Updated several web pages, using the City’s accessible Confluence web design system. 
2. Updates to the MyUtility system enable users to submit meter reads, provide move in/move out details, and request payment arrangements online. 
3. Offering the ability to make payments online is currently being planned. 

Actions

2025

1. Begin and continue to install and test encoder register meters that monitor water usage.

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems.

Ongoing

1. The project schedule is to begin installations of encoder register meters in Q4 2026 in a small area for a Proof of Concept, with full city-wide roll out beginning Q1 2027 and anticipated ending in Q2 2030.

Private development

The City’s development plan OurWinnipeg 2045 and the Complete Communities Direction Strategy 2.0 are Council By-laws that guide the physical, social, environmental, and economic objectives and sustainable land uses and development of our city. Both recognize that the physical changes made in the community through development will influence the accessibility of our communities. It influences the accessibility of the places in which we live work and play and the transportation system we use to reach them.

Read about public hearing process accessibility for development applications in the civic participation section of this plan

Development application information

The City of Winnipeg Charter requires that we provide public notice of various types of development applications. Applicants must mount posters on the development site to share information about the proposed development, City contact information, and how they can participate in the decision-making process.

Progress

1. Established a web page that publishes notices and related information for current variance and conditional use applications. Residents can subscribe to receive email notification of new development applications within a neighbourhood, ward, or defined radius of their location.
2. Public Hearing process information was added to winnipeg.ca to help make this process easier to understand. Efforts were made to write this content in plain language.

Actions

2024

1. Review the template for Administrative Reports for development applications is designed to be accessible. Add instructions on how to prepare alt text for images included in Administrative Reports.
2. Pursue updates in Amanda permitting software which will make it possible to publish information about additional types of development applications online. (Not completed due to resourcing requirements)

2025

1. Continue updates in Amanda permitting software.

2025 expected outcomes

14. Enhanced accessibility of web and digital platforms

• Adherence to WCAG 2.1 AA or higher ensures that city websites and apps are navigable for screen reader users, color-blind users, etc.

Accessible, visitable & universally designed housing

We acknowledge the importance of having a range and mix of housing options available and that we can support and collaborate with others to provide affordable and supportive housing options. Our most recent Comprehensive Housing Needs Assessment (2020) did not include an assessment of accessible housing needs. Existing by-laws that regulate private development provide minimal details that are relevant to housing accessibility.

Progress

1. The Standing Policy Committee on Property and Development previously received a report on the City’s legislated authority to require or incent accessible housing. It reports on the City’s current authorities, what other Canadian Cities are doing and possible next steps for Winnipeg.

Actions

2024

1. Expand the comprehensive housing needs assessment to understand and describe in greater detail the local demand for accessible, visitable and universally designed housing (pending funding).
2. Work with proponents of affordable housing projects to identify key development decision points at which accessibility requirements must be identified so that they can be successfully addressed in design.

Pedestrian connections

Pedestrian connections to building entrances are important to ensure destinations are safely available to everyone. In 2014, Council approved an amendment to the Winnipeg Zoning by-law to require any new commercial, institutional, multi-family or industrial development to incorporate accessible pedestrian connections from the public sidewalk to building entrances, and between main entrances of multiple units or buildings located on the same site.

Not all developments have successfully included these pedestrian connections as required. It appears there is lack of understanding among applicants and those reviewing applications about the specific site and pedestrian route requirements. Submitted applications often lack the detailed information required to assess for compliance.

Progress

1. Updated the brochure on pedestrian connection requirements for private development to clarify design details. Pedestrian connection requirements in private development web page published for public and developer reference.
2. Prepared plan submission requirements that should be included in development applications to illustrate the specific design details required for pedestrian connections. This will allow zoning and permits staff to confirm that the information required to assess for compliance is submitted. It will also allow staff to more effectively confirm whether the development application successfully complies with the pedestrian connection requirement as intended.

Actions

2024

1. Explore opportunities to enhance design requirements for pedestrian connections and address identified existing equity barriers within the zoning by-law update.

2025

1. Explore opportunities to enhance design requirements for pedestrian connections and address identified existing equity barriers within the zoning by-law update.
2. Review the new brochure and plan submission requirements for pedestrian connections with Urban Planning and Zoning and Permits staff to confirm whether these new resources are adequate in supporting their review of applications for compliance. – Completed

2025 expected outcomes

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

Ongoing

1. Explore opportunities to encourage property owners of developments constructed before 2014 to add pedestrian connections.

Existing buildings

The Manitoba Building Code regulates the construction of new buildings and substantial renovations of existing buildings. Accessibility requirements were first introduced into the national building code in 1965. Requirements have increased since then and continue to evolve as the code is updated. This means that buildings that have been constructed over the history of our city and continue to be in use, are accessible or inaccessible to varying degrees.

Many older buildings, for example, have entrances that involve steps. Where these buildings are located immediately next to or close to the public street right of way, it can be difficult for property owners to make changes to existing entrances.

Actions

2024

1. Explore opportunities for providing incentives to property owners to make existing building entrances accessible.
2. Update information and forms used for Encroachment licence applications to draw attention to conditions under which fees are waived.

New communities

Many types and scales of land development happen in Winnipeg. All development must comply with the City’s development plan, OurWinnipeg 2045 and the Complete Communities Direction Strategy 2.0. 

Both acknowledge the importance of working towards and achieving accessibility of the places in which we live, work and play and the transportation system we use to reach them.

When development happens at a scale that includes new streets and pathways, the layout of the neighborhood and the networks of streets, sidewalk and pathways determine whether the community is accessible for all, as intended in policy. We currently lack a clear description of the network design details required to ensure new development meets the accessibility needs of all community members. We are unable to provide clear and consistent design expectations.

In terms of providing accessible pedestrian networks, several barriers currently exist. Many new residential streets are built without sidewalks along one or both sides. This results in homes being inaccessible for many. Wheelchair and electric scooter users have advised of the problems they experience trying to cross depressed curbs at driveways. For those with vision impairments sharing the street with vehicles and other users is extremely risky. Also, the level of service for snow clearing on residential streets does not achieve the same level of service provided on sidewalks.

In recent years, there have also been a number of instances where sidewalks that are required under current standards have been replaced with shared use pathways. These can pose significant challenges for persons with disabilities to independently and safely navigate and travel in neighborhoods.

Actions

2024

1. Review existing sidewalk requirements for new development and identify changes required in the City’s Transportation Standards Manual, the Development Agreement Parameters, and other existing standards and tools used in the development review process.
2. As per Complete Communities Direction Strategy 2.0, develop a set of neighborhood site design guidelines for new communities (5.1 A) (pending funding).

2025-2026

Implement Standards from the City’s Transportation Standards Manual 

2025-2026 expected outcomes

10. Increased usage of transit and public spaces by people with disabilities

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns.
• Employee outreach, surveys

Recreation & leisure

Arenas

The City owns and operates two arenas that are third party managed. Free public skating and skating lessons are offered throughout the city, primarily at City-operated arenas and also at independently operated arenas. Universal access to arenas is very limited. The accessibility of lobbies, viewing stands and change areas varies significantly, and none of the ice-surfaces are currently accessible.

Progress

1. The arenas landing page has been updated to the accessible Confluence web design system.
2. Added to individual webpages information about wheelchair accessibility of lobbies, viewing stands, change areas, and ice surface.
3. Provided email links on each arena webpage for visitors to report facility or maintenance concerns. This makes it possible for visitors to directly contact staff responsible for follow-up on accessibility concerns.

Actions

Ongoing

1. Implement a prioritized barrier removal plan in arenas (pending funding).

Community centres

There are 63 community centres across the city. While we own these sites and the facilities on them, they are operated by independent, incorporated volunteer boards. The General Council of Winnipeg Community Centers (GCWCC), created in 1971, is a central resource for all community centres and facilitates cooperation and communication among the community centres, and between the community centres and City administration.

The City provides grants to support community centre boards in making necessary facility improvements. Renovations provide an opportunity to remove existing barriers at community centres, many of which, like most City buildings, were constructed prior to modern-day barrier free building code requirements.

Accessibility information is available to community members looking to participate in events at community centres, to rent space and/or host events at community spaces. Currently, the level of accessibility and types of accessible amenities available at individual community centres varies across locations.

Progress

1. The GCWCC’s website does provide information about each of the community centres. It offers a search tool for visitors to identify community centres by available amenities or programs.
2. Assiniboine West (861 Buchanan Blvd.): New Skate Change Building designed to meet WADS, including accessible entrance and gender inclusive & accessible washrooms.
3. Chalmers (480 Chalmers Ave.): Lowered service counter for canteen.
4. Champlain (282 Niverville Ave.): Widened entry doors to meet current WADS requirements and replaced automatic door openers.
5. Fort Garry (80 Derek St.): Made improvements to the skate change building which included adding an accessible walkway to building, upgraded building entrance to be accessible, added automatic door openers to washrooms.
6. Greendell (75 Woodlawn Ave.): New automatic door openers on front entrance.
7. Lord Roberts (725 Kylemore): New accessible front entrance with automatic door opener.
8. Norberry Glenlee (26 Molgat Ave.): Added Universal Toilet Room with stationary adult change bench.
9. Northwood (1415 Burrows Ave.): New accessible front entrance with automatic door opener.
10. South Transcona (124 Borden Ave.): New accessible ramp and accessible entrance, accessible women’s and men’s washrooms, added a Universal Toilet Room.
11. Westdale (550 Dale Blvd.): New accessible canteen.
12. Whyte Ridge (170 Fleetwood Rd.): site improvements that included adding automatic door openers to all washroom doors and to front entrance, lowering the canteen service counter on the public side.

Actions

2024

1. Champlain (282 Niverville Ave): Will be adding automatic door openers to washrooms and modifying sinks configurations. Completed in 2025, greater independence and dignity for individuals with disabilities, compliance with Winnipeg Accessibility Design Standards (WADS)
2. Dakota (1188 Dakota St.): Renovations to Great Hall to include adding a Universal Toilet Room . Completed in 2024, greater independence and dignity for individuals with disabilities, compliance with Winnipeg Accessibility Design Standards (WADS)
3. Southdale (254 Lakewood Blvd.): Building addition to start in 2024, comes with new accessible entrance, gender neutral and accessible washrooms and change rooms. Anticipated opening Summer 2025
4. South Winnipeg – Richmond Kings (666 Silverstone Ave.): Flooring replacement to eliminate tripping hazards. Completed in 2024, improved accessibility and usage of public building
5. Sturgeon Heights (210 Rita St.): Proposed renovation to add additional change rooms, accessible showers and accessible back entrance. Funding required for development. Anticipated opening Summer 2025

2025

1. Work with the GCWCC to add information about accessibility features to their searchable website, so that visitors can independently check which location best suits their needs.
2. Continue to collaborate with the GCWCC and community centres to support accessibility improvements at community centres through the Community Centre Renovation Grant Program.
3. Dakota (1188 Dakota St.): Accessible Viewing Platforms to be installed in both rinks
4. Sinclair Park (490 Sinclair St.): New front entry doors and automatic door openers

2026 and beyond

1. Maples (434 Adsum) - New Front office/reception with accessible counter.
2. Most Community Centres have not yet identified their projects for the renovation grant program. We will have a much better picture of upcoming accessibility projects in early September, based on the priorities of each board.
3. Work with the GCWCC to add information about accessibility features to their searchable website, so that visitors can independently check which location best suits their needs.  GCWCC needs to apply for the Accessibility Grant to implement this feature on their website.  Municipal Accommodations raised this idea with GCWCC a few times and GCWCC has expressed their interest. 
4. Encourage and support the GCWCC and community centre boards/staff to develop a plan to address identified accessibility barriers. Municipal Accommodations to meet with each board to review their master plans/project plans for the site as part of the Community Centre Renovation Grant Program process.  Grant Program prioritizes projects that address life safety requirements, accessibility, energy efficiency etc.
5. Continue to collaborate with the GCWCC and community centres to support accessibility improvements at community centres through the Community Centre Renovation Grant Program.  

2026 and beyond expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

Ongoing

1. Work with the GCWCC and community centres to inventory accessibility features available at each community centre
2. Work with the GCWCC and community centres to conduct audits of all community centres, to identify existing accessibility barriers.

Golf courses

The City owns and operates golf courses at Kildonan Park (2021 Main St.), Windsor Park (10 Des Meurons St.) and Crescent Drive (781 Crescent Dr.) and provides accommodations for golfers with disabilities who require assistance or use of accessible or customized power carts to golf. Learn more about accessibility accommodations provided at City golf courses.

Like many of the City’s other buildings, club houses on City golf courses were built before the Universal Design Policy and accessibility standard. While improvements have been made to facilities at each golf course, specific accessibility features and the nature of potential barriers vary among them.

Progress

1. Prepare an inventory of all accessibility features at City-owned/operated golf courses. Completed, services are listed on website, this allows for inclusive recreation opportunities
2. Add information about accessibility features available at City golf course locations to the golf courses web page. Present information in a way that allows visitors to search facilities for features they may require. Completed, improved information regarding accessibility.
3. A new patio deck was built at the Windsor Park Golf Course. The deck was constructed with a wheelchair accessible ramp.

Actions

2025

1. Conduct an audit of all public buildings associated with golf services to identify accessibility barriers and develop a plan to address them.
2. A new clubhouse is being built at the Wildewood Golf Course. Accessibility design standards have been implemented and approved as part of this project.

2026

1. Clubhouse at Wildewood Golf Course to be completed

2025-2026 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking,  libraries, or payment systems.

Ongoing

1. Kildonan Golf Course (2021 Main St.): Renovated women’s and men’s washrooms and brought them into compliance with the Winnipeg Accessible Design Standard. Design for a separate Universal Toilet Room has been prepared; construction is pending funding.

Indoor pools

We operate 11 indoor pools and aim to provide equitable access to recreation opportunities at its facilities. Most indoor pools were also built before significant barrier free requirements existed in the building code and the Accessibility Design Standard came into play.

Many accessibility improvements have been made at pools over the years and information about some of the accessibility features available at each location is provided in Pools at a Glance.

A variety of barriers remain across the full complement of pools. More detailed information about all accessibility amenities available at each location needs to be more readily available to enable visitors with disabilities to independently assess which facilities most appropriately meet their individual needs. Patrons currently need to call 311 to discuss details of accessibility features at each site.

Progress

1. The indoor pools landing page has been updated to the accessible Confluence web design system.
   • The indoor pools website provides a link to a pdf of Pools at a Glance. It provides the following high-level information:
   • which facilities include universal change rooms, 
   • what types of pool entry options exist at each location - including zero grade, chair lift, stairs and ladder
   • which locations include weight rooms that provide wheelchair accessible equipment
2. For each indoor pool, a direct email link is provided to request information related to that location or to report facility or maintenance concerns. These links provide a more direct and simplified form than the general 311 form.
3. Bonivital Pool (1215 Archibald St.): The redesign of change rooms is underway to establish a universal change room and to enhance the accessibility of the women’s and men’s change rooms. Supplementary funding was recently announced by the Province and addresses a budget shortfall realized in a 2022 construction tender. Project resumed in Fall 2023. Construction is expected to start in 2024. The new universal change room will include:
   • an individual universal change room with height adjustable adult change bench and transfer lift
   • a universal washroom
   • two larger shower stalls
   • an accessible toilet stall
4. St. James Civic Centre Pool (2055 Ness Ave.): Replaced the gradual entry staircase in the shallow end of the pool.

2024

1. Inventory accessibility features available at each indoor pool.
2. Add more detailed accessibility feature information to the indoor pool web page(s). 
3. Identify the scope of barriers remaining within all indoor City pools and develop a strategic barrier removal plan.
4. Explore the availability and suitability of Hoyer lifts to support visitors in transferring from a wheelchair to the chair of the Neptune lifts that provide access into the pool.
5. St. James Civic Centre (2055 Ness Ave.): Explore opportunities for adding universal change rooms to the pool, subject to available capital funding.
6. Margaret Grant (685 Dalhousie Dr.): Consider replacing at least one existing adult change bench with an adjustable one for greater flexibility of use.
7. Roll out new customer feedback model for recreation programs and facilities, including an open-ended question about accessibility: “Do you have any suggestions for improvements to make our programs and services more accessible, inclusive and equitable?”

Ongoing

1. Implement a prioritized barrier removal plan in indoor City pools (pending funding).
2. Include universal change room and universal washroom amenities and consistent signage for all city pools as funding becomes available.
3. After departments have finished taking inventory of all accessibility features at public facilities, and have updated facility web pages, present the information in a way that allows visitors to search facilities for accessibility features they may require.

Libraries

The City operates 20 libraries, geographically distributed across the city in buildings of varying ages and degrees of accessibility. Efforts continue to remove barriers in existing facilities through renovations or replacing obsolete facilities with new ones.

Library Services offers a range of services to support accessibility, including:

• Millennium Library's Special Services provides accessible resources, including DAISY books and access to national services like CELA and NNELS. Staff are available to assist customers with print disabilities in registering for and accessing these specialized collections.
• Home service delivers resources to people who are unable to access the library due to barriers such as long-term illness or disability and who have no one able to access the library on their behalf.
• Outreach programs and presentations connect with underserved communities and are offered in senior centres, social service sites, newcomer agencies and other community spaces and expos.
• Digital and downloadable collections and content. 
• A podcast called Time to Read.
• Extended hold pick-ups beyond library hours through smart locker installations in select locations.

Libraries actively promote services that do not require an in-person visit. Further, information services are available through phone, an online Ask Us! service, and social media.

Alternative formats of the Library's membership guide are available in large print on the library's website, as well as a summary of library services in 10 languages. All branches of Winnipeg Public Library are wheelchair accessible.

Progress

1. Individual library location web pages provide significant amounts of location specific information, including information about which areas are wheelchair accessible.
2. Individual library locations also provide a direct phone number to staff at the location, providing a convenient and direct way to reach someone who can answer unique and more detailed questions about accessibility amenities and/or services.
3. Millennium Library (251 Donald St.): improved the interior facility lighting, replaced the carpet to eliminate trip hazards and added the Community Connection Space which is a lower barrier space. (Community Connections closed in 2024.)
4. Munroe Library (489 London St.): reduced the height of a portion of the circulation desk and added an exterior book return to make it possible for customers to return books at any time.
5. Transcona Library (1 Transcona Blvd.): added an exterior book return.
6. St. Boniface Library (131 Provencher Blvd.): Added high visibility tape on the edge of interior steps to make them more visible.
7. Millennium Library (251 Donald St.): reduce the height of a portion of the first floor Readers Services reference desk.
8. Roll out new customer feedback model for library facilities, including an open-ended question about accessibility: “Do you have any suggestions for improvements to make our programs and services more accessible, inclusive and equitable?”

Actions

2024

1. Add accessibility feature information to the library web pages. Present information in a way that allows visitors to search facilities for features they may require.

2025

1. Millennium Library (251 Donald St.): Explore installation of Hearing Loops
2. Fort Garry Library (1360 Pembina Hwy.): New accessible entry doors
3. Pembina Trail Library (2724 Pembina Hwy.): New walkway to address cracking/heaving  
4. Increase size of digital collections accessible 24/7 online
5. Offer regular programming for all ages that supports diversity and inclusion

2026

1. Complete website redesign to be mobile friendly for all website pages, using the City’s Confluence system.
2. New NW Library planned to open in Fall 2026, in a previously underserved area.
3. Review bike racks and condition of bike repair stations to support active transportation.

Ongoing

1. Implement the prioritized barrier removal plan in City libraries.
2. Continue to respond to customer feedback on specific assistive technologies and services.
3. Identify the scope of barriers remaining within City libraries and develop a strategic barrier removal plan.
4. Address accessibility deficiencies at Bill and Helen Norrie Library.
5. Inventory accessibility features available at each library.

2025, 2026 and ongoing expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, people new to Canada and socio-economic status

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation.

6. Consideration of invisible barriers /Improved independence and dignity

• Improved service design considers cognitive, sensory, and mental health-related challenges (e.g., quiet spaces, sensory-friendly hours, simplified processes).

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems.

12. More equitable access to libraries, recreation, and cultural services

• Inclusive programming and space redesign increase to community participation.

Outdoor pools

We operate eight outdoor pools from late June to the beginning of September. As with all recreational facilities, we strive to provide inclusive and equitable access to its outdoor pools. Information about individual pool locations is provided to help visitors assess which facilities most appropriately meet their individual needs. Patrons currently need to call 311 to discuss details of accessibility features at each site.

The level of accessibility and types of accessibility amenities available at individual locations varies across all pools. While some relevant accessibility information is provided on individual pool web pages, it is incomplete and therefore inadequate for individuals with disabilities to independently assess which facility suits their needs. Facilities with universal change rooms and more recent upgrades include the St. Vital Outdoor Pool (5 Des Meurons St.).

Progress

1. Individual pool web pages contain information about location specific amenities and direct email links to request information or report a facility or maintenance concern. These direct email links provide an important opportunity for visitors to access additional information they may require.

Actions

2024

1. Inventory accessibility features available at each outdoor City pool.
2. Add accessibility feature information to the outdoor pool web page(s). Present information in a way that allows visitors to search facilities for features they may require.
3. Identify the scope of barriers remaining within all outdoor City pools and develop a strategic barrier removal plan.
4. Roll out new customer feedback model for recreation programs and facilities, including an open-ended question about accessibility: “Do you have any suggestions for improvements to make our programs and services more accessible, inclusive and equitable?”

Ongoing

1. Implement a prioritized barrier removal plan in outdoor City pools.

Outdoor winter skating

We operate skating ponds at Kildonan Park, St. Vital Park and Harbourview Recreation Complex. The City supports the installation and operation of numerous sport and pleasure skating rinks across City parks, school sites and community centres.

Certain high-use pleasure rinks have heated washrooms and warming shelters open to the public throughout the week and posted hours on weekends. 

Information about skating facility accessibility is not available in a centralized location. Such centralization could allow individuals to search and identify facilities that can address individual user accessibility needs.

Progress

1. Updated the City’s winter skating website to the accessible Confluence web design system
2. Central Park: Fabricated and annually install wooden ramps to provide access into the skating rink created in the sunken soccer pitch.

Actions

2025

1. Inventory accessibility features available at all pleasure rinks and ponds and associated amenities.
2. Add accessibility feature information to the City’s winter skating web page. Present information in a way that allows visitors to search facilities for features they may require.
3. Coordinate with the General Council of Winnipeg Community Centres (GCWCC) and community centres to share this information through their communication channels.
4. Identify the scope of barriers remaining at all outdoor skating ponds and rinks and work with community centres and the GCWCC to develop a strategic barrier removal plan.
5. Explore and seek to create a standard design solution for accessible access at permanent and seasonal knock-down outdoor rinks.

Ongoing

1. Implement a prioritized barrier removal plan at pleasure rinks, sport rinks and ponds.

2025 and ongoing expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

Parks

We own and/or operate 1,333 parks. Providing universal access to these facilities is important to ensuring equitable use of these by all members of our community.

Winter access to parks and their amenities are in part influenced by the Council-approved policy on snow clearing and ice control, which identifies snow-clearing priorities for active transportation facilities including pathways in parks.

Progress

1. Updated most parks-related web information to the accessible Confluence web design system.
2. Added park washroom hours to the parks webpages.
3. Undertook regular monitoring of parks and amenities throughout the year to ensure that they remain safe and accessible for public use. 311 requests for service are also an important means of identifying matters that require prompt attention.
4. Charleswood Off-leash Dog Park (3890 Haney St.): Added accessible path from road into dog park, including curb cut and new gate.
5. Crescent Drive Park (781 Crescent Dr.): Created an accessible slope in the pathway connecting the playground and west side of the pavilion.
6. Fort Garry Community Centre (Victoria site, 80 Derek St.): Added asphalt path to the renovated rink building.
7. The Oaks gathering space (across from 218 Oak Forest Cres): Added new seating area with accessible path and benches.
8. Shirley Render Park (174 Victoria Cr.): Added a connective path and site furniture throughout the park.
9. Sun Valley Park (95 Sun Valley Dr.): Added an outdoor classroom with accessible rubber paving.
10. Van Wallenghem Park (183 Edgewater Dr.): Added a new accessible path as an alternative route to other paths that have greater than 5 percent slopes.
11. Bourkevale Community Centre (100 Ferry Rd.): Install an accessible path to the public washroom and the addition of a public drinking and water bottle fill station. Completed
12. Central Park (367 Ellice Ave.): Add an accessible drinking fountain and water bottle filling station near the public washrooms. Install permanent ramps to access the low-level soccer pitch and skating area. Completed

Actions

2025-2026

1. Start adding information about accessibility features to the city-wide park listing to enable the people to search park facilities based on their personal needs.
2. Assess and prioritize the addition of accessible routes to accessible park rental sites.
3. Start to identify the scope of barriers within City parks and develop a strategic auditing and barrier removal plan.
4. Additional accessible pathways are in planning and development stages for King’s Park and Kilcona.
5. Equitable accessibility has been identified as a key consideration in the development of a National Urban Park for the City of Winnipeg. This work is in a planning and development phase.
6. Plaza restoration at Bridgwater Forest Plaza to remove ground surface issues / hazards.
7. Odeon Park Development – new accessible park space to be constructed.
8. Air Canada Park Re-development – the new design will improve accessibility by removing the sunken central area, providing consistent grades, accessible access from the adjacent sidewalks, ample seating, and accessible stage area, an accessible water station, and improved lighting conditions.
9. Living Prairie Museum – Prairie for Everyone initiative to improve overall accessibility provide alternative experiences for those who may not be able to access the prairie trails.  Accessible pathways, new features in accessible locations, and wayfinding will be supported.  The initiative is currently in planning and development stages and will be implemented through a phased approach.
10. Assiniboine Forest – Boardwalk condition review
11. Rainbow Stage – Accessibility and experience improvements (planning and development stage). Work expected to begin in Fall of 2025.
12. Crescent Drive Park – New accessible path installed upland of the river to replace the flood compromised path that did not accessibility guidelines.
13. Improvements to Waterway Access points
    • Enhancements to Bonnycastle Park that will include pathway and hard surface and pond access improvements
    • Planning for enhancements at St. Vital Park

2025-2026 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

6. Consideration of invisible barriers /Improved independence and dignity

• Improved service design considers cognitive, sensory, and mental health-related challenges (e.g., quiet spaces, sensory-friendly hours, simplified processes)

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

14. Enhanced accessibility of web and digital platforms

• Adherence to WCAG 2.1 AA or higher ensures that city websites and apps are navigable for screen reader users, color-blind users, etc.

Ongoing

1. Continue to ensure new construction of buildings (including picnic shelters, public washrooms, four season pavilions and staff facilities such as garages and offices) complies with WADS and that any renovations/upgrades of buildings incorporate relevant accessibility improvements.
2. Continue to refurbish and/or improve regional parks to repair aging park infrastructure and related amenities, or construct/add new amenities to address identified accessibility barriers and gaps in service.
3. Continue to refurbish and/or improve community and neighbourhood parks to repair aging park infrastructure and related amenities, or construct/add new amenities to address identified accessibility barriers and gaps in service.
4. Continue to design, install, and renew park signage to achieve consistent and accessible signage, wayfinding, and mapping identity across the parks system.
5. Crescent Drive Park (781 Crescent Dr.): Add an accessible path from the parking area near the toboggan slide to the playground, Adjust the pathways to the pavilion to ensure accessible slopes and/or incorporate ramps.
6. Old Ex Park (80 Sinclair St.): Install natural playground with accessible paths, accessible community garden boxes and multipurpose hard surface courts.

Playgrounds

Playgrounds provide important play amenities across the community. We are responsible for the regular maintenance and the periodic renewal of more than 500 playgrounds. When playgrounds are renewed, we apply requirements of WADS and identify and address accessibility deficiencies. These may include:

• Adding an accessible path to seating near a barrier-free access to the play area
• Replacing or adding structures such as transfer stations for wheelchair users and tactile amenities
• Providing ground level and elevated play components reachable from an accessible route
• Adding an accessible swing seat
• Replacing existing ground surface with engineered wood fiber

Progress

1. Plans and funding are in place to renew the following playgrounds in 2024 to meet WADS:
   • Alderman John O'Hare Park Playground (473 Logan Ave.) Completed in 2024
   • Burland Park Playground (150 Burland Ave.) Completed in 2024
   • Cheriton Tot Lot (244 Cheriton Ave.) Completed in 2024
   • Dana Crescent Park (57 Bitterfield Dr.) Completed in 2024
   • Highbury Park Playground (99 Highbury Rd.) Completed in 2024
   • Kleysen Park Playground Expansion (238 Tweedsmuir Rd.) Completed in 2024
2. The following playgrounds are planned for tender in 2024 and construction to follow: 
   • Billy McCann Park Playground (Corner of Rosseau Ave. W and Day St.) Completed in 2024
   • Dean Finlay/ Windsor Community Centre Playground (99 Springside Dr.) Completed in 2024
   • John Steel Park Playground (300 Westwood Dr.) Completed in 2024
   • Lagimodiere Park Playground (363 Notre Dame St.) Completed in 2024
   • Pacific Junction Heritage Park Playground (685 Cathcart St.) Completed in 2024
3. Adsum Park Playground (434 Adsum Dr.): New play structure to be located next to the new spray pad. The new play structure will be connected by ramp to an upper-level path and located on rubber safety surfacing. Construction is expected to occur over summer 2024. Completed in 2024
4. Andrew Mynarski Park/Edward Finney School Playground (37 Anglia Ave.): Will be renewed with a higher level of accessibility. Design was completed in 2023. Includes new play equipment with ramp access off hill, new seating area and paths to the playground. Completed in 2024
5. Carter Park Playground (SW Carter Ave. at Wentworth St.): install a ramped structure. Completed in 2024
6. Central Park (367 Ellice Ave.): install a new accessible junior playground and swing with rubberized safety surface. Completed in 2024
7. Kildonan Park Playground (2021 Main St.): swing set renewal, add new accessible ground level group spinner on poured in place rubber surfacing. Completed in 2024

Actions

2024

1. Pursue further discussion with user groups to clarify more detailed accessibility expectations related to ground surfaces, play structures, site amenities, etc. Based on this, consider adjusting the design criteria for accessible playgrounds in the WADS. 
2. Conduct a more detailed comparison of engineered wood fibre and rubber surfacing (including whole-life cost).
3. Consider developing strategic priorities/criteria for rubber surfaces.
4. Confirm with user groups what amenities should be inventoried and published so that people can search playground destinations by the accessibility amenities they need.
5. Conduct inventories of accessibility features in all City playgrounds.
6. The following playgrounds are planned for tender in 2024 and construction to follow: 
   • Norwood Community Centre Junior Playground (1415 Burrows Ave.)
7. Central Park (367 Ellice Ave.): install a new accessible junior playground and swing with rubberized safety surface.

2025

1. Add information about accessibility features available at City playgrounds in the city-wide park listing.

2025 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations,  people new to Canada and socio-economic status

11. Enhanced accessibility of web and digital platforms

• Adherence to WCAG 2.1 AA or higher ensures that city websites and apps are navigable for screen reader users, color-blind users, etc.

Ongoing

1. Continue to upgrade playground accessibility as funds become available.

Recreation & leisure centres

We operate nine leisure centres. As with all recreational facilities, the City strives to provide inclusive and equitable access to its leisure centres.

Many facilities were built before current barrier-free requirements of the Manitoba Building Code and before Council’s adoption of the Universal Design Policy. While accessibility improvements have been made to facilities over the years, several physical barriers remain and the level of accessibility across facilities varies.

While some relevant accessibility information is provided for individual locations on location specific web pages, it lacks the details required for individuals with disabilities to independently assess which facility suits their needs.

Progress

1. Magnus Eliason Rec Centre: Kitchen renovation design work was completed. Renovation is in progress as of September 2023 and includes the following accessibility improvements:
   • Widen kitchen and pantry doors to provide accessible clearance and creating clear space on push and pull side
   • Replace kitchen doorknob with lever handle
   • Create knee space below microwave, sink, and portions of work surface
   • Create portions of lowered height counter for ease of access by young people or people needing to be seated while working in the kitchen
   • Improve contrast between finishes to enhance visual spatial definition
   • Install fixtures at accessible heights (microwave, hand wash sink, soap and paper towel dispenser)
   • Create accessible route through kitchen
   • Clear space adjacent to cabinets and appliances for approach by a person in a wheelchair
2. The South Winnipeg Recreation Campus (Bison Dr. west of Frontier Trail and east of Kenaston Blvd.): in the early design stages with a design team that includes Universal Design consultants.
3. St. James Civic Centre (2055 Ness Ave.): Design for an expansion and renovations is underway to better meet community recreation needs of this facility into the future. Construction is subject to enough project funding. Improvements will include:
   • new multi-purpose and meeting rooms, 
   • the addition of a community kitchen, 
   • improved viewing area for the swimming pool, 
   • administrative space and exclusive program space for the St. James Assiniboia 55+ Centre, 
   • improvements to the auditorium, building entry and auditorium washrooms
   • improvements to the parking lot, including a well-defined pedestrian path from the public sidewalk and transit stop to the new building entrance

2024

1. Inventory accessibility features available at each recreation and leisure centre.
2. Add accessibility feature information to the recreation and leisure centre web page(s). Present information in a way that allows visitors to search facilities for features they may require.
3. Identify the scope of barriers remaining within all recreation and leisure centres and develop a strategic barrier removal plan.
4. Roll out new customer feedback model for recreation programs and facilities, including an open-ended question about accessibility: “Do you have any suggestions for improvements to make our programs and services more accessible, inclusive and equitable?”

2025

1. Old Ex Arena (80 Sinclair St.): Construction is underway for this facility and has been developed as an accessible recreation facility with Winnipeg Aboriginal Sport Achievement Centre. Planned accessibly improvements relate to parking, entrance and washrooms.

2025 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations, people new to Canada and socio-economic status.

Ongoing

1. Implement a prioritized barrier removal plan in recreation and leisure centres.

River access

We operate boat launches, canoe launches and docks in several parks during the summer months. We also facilitate/support access to winter skating and walking trails that are created and groomed by or in collaboration with others.

Few river access locations are fully accessible. The topography of the riverbanks and variation in water/ice levels pose a significant practical challenge to providing universal access to the unique recreation opportunities provided on the local river system.

Progress

1. Installed aluminum ramps at various winter skate trail access locations.

Actions

2025

1. Explore options for enhancing accessibility of the beach entry canoe launch in La Barriere Park. (based on funding availability)

2025 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation.

Spray pads

As of 2023, we operate 23 spray pads across the city in the summer months and all are free of charge.

There is currently no public information available about what type of accessibility features are available at locations which would allow visitors to scan the locations for those that would meet their individual accessibility needs.

Progress

1. Whyte Ridge Community Centre (170 Fleetwood Rd.): A new accessible spray pad was built. It includes spray features, seating areas and shade canopies.

Actions

2024

1. Champlain Community Centre (282 Niverville Ave.): Will convert the existing wading pool to a new accessible spray pad. To open in 2025.
2. Inventory accessibility features available at City spray pads.
3. Add accessibility feature information to the spray pads web page. Present information in a way that allows visitors to search facilities for features they may require.
4. Identify the scope of barriers remaining at all City spray pads and develop a strategic barrier removal plan.

Ongoing

1. Implement the prioritized barrier removal plan in City owned/operated spray pads.

Wading pools

The City operates up to 62 wading pools. All are free of charge and supervised. Washroom facilities are available onsite during the regular operating hours of the wading pool.

Wading pools and associated washroom structures were constructed prior to current accessibility standards. Most wading pools include a stepped edge to contain the water and the accessibility of washrooms varies from site to site. As part of the Winnipeg Recreation Strategy, we are decommissioning wading pools, and replacing them with spray pads. Spray pads are more accessible, provide more service value, and appeal to a wider range of users. There is currently no public information available about what type of accessibility features are available at existing wading pool locations. This means visitors are unable to scan available locations for those that would meet their individual accessibility needs.

Progress

1. Assiniboia West Community Centre (861 Buchanan Blvd.): Added a beach entry into the wading pool, spray features in the pool basin and shade canopies. The renovated wading pool opened summer 2022.

Actions

2024

1. Start to inventory accessibility features available at City wading pools and associated amenities.

2025

1. Add accessibility feature information to the wading pool web page. Present information in a way that allows visitors to search facilities for features they may require. 

2025 expected outcomes

2. Increased requests for alternate formats of communication

• More residents feel encouraged and empowered to request formats like Braille, ASL interpretation, large print, and plain language, indicating improved trust and outreach

Public transit

Public transit plays an essential role in supporting people's mobility needs. It ensures their active participation in society on an equitable basis. Accessible public transit empowers people. It provides a seamless journey to work, school, shopping, and enjoying leisure activities.

Winnipeg Transit is committed to accessibility, safety, and usability of all its services, including conventional transit, Winnipeg Transit Plus, and on-demand services.

Winnipeg Transit's conventional service operates on fixed route service throughout the city. It helps people move within their neighborhoods, to nearby services, and across the city. This system strives to provide frequent, safe, reliable and accessible travel options to the public.

The Primary Transit Network and its Feeder Routes, launched on June 29, 2025, establishes a ‘spine-and-feeder’ network to support frequent, direct, connected, and simplified transit service. The conventional service is supported by on-request service, serving low-density neighborhoods that do not have sufficient population to warrant all-day, fixed-route service. The service helps people access the primary transit network within their neighbourhood and get around the city.

Winnipeg Transit Plus is available to individuals who are unable to use the conventional service and meet one or more of the established eligibility criteria, some or none of the time. The service works toward empowering individuals to navigate their journeys effortlessly. It aims to remove barriers and foster a connected and inclusive community.

Conventional transit: bus design

Winnipeg Transit is committed to enhancing the accessibility of its buses. Some of the available features, include:

• Low-floor buses that can kneel to curb height and have a ramp that can be lowered at the front entrance for easy boarding.
• Non-slip surfaces on bus ramps to reduce slipping in wet and icy conditions.
• Fare boxes are positioned to increase the space required for people with mobility aids to board the bus.
• Next-stop visual display and audio announcements.
• Exterior route-destination signage and audible announcements.

Currently, these accessibility features are standard on all City of Winnipeg low-floor buses.

Transit works to remove barriers and improve access to the transit system. To support the safety and independence of those traveling with wheelchairs or scooters, buses are being equipped with designated securement locations. These securements provide mobility aid users the option to secure themselves independently or to request assistance from bus operators. Winnipeg Transit is further committed to training and raising awareness of users and bus operators of the new technologies, improvements and benefits of wheelchair and scooter securement systems.

Actions

2024

1. Transit is expecting 104 additional buses, which continues to increase the wheelchair securement systems within the fleet.

2025

1. Winnipeg Transit's wheelchair retrofit project has begun by establishing the project charter, ordering the necessary wheelchair securement systems, and identifying the requirements for this initiative.
2. Review of the Accessibility for Manitobans Act, and the Transportation Standard, has identified the changes to future bus design and is to be incorporated in all bus replacement programs.

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

2026

1. The majority of the installation of the new wheelchair securement systems will occur this year.

2026 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations, people new to Canada and socio-economic status

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

Ongoing

1. Transit will host a public meeting and establish this as an annual engagement to review the measures, policies, and practices established under the ATSR; and provide an opportunity for the public to provide feedback. 
2. Continue to include standard accessibility features in all bus replacement programs. 
3. Continue to collaborate with disability communities for feedback and suggestions.

Bus stops & stations

Ensuring an accessible transit service means providing a seamless journey from start to finish. This involves carefully planning, building, and maintaining bus stops and stations to allow people to approach, navigate, and exit independently. Key features, like a clear pathway, accessible platforms, and easy connections to sidewalks, all work together to make the transit system safe and accessible.

To maintain a consistent and standardized approach to accessibility, it's crucial that bus stops follow uniform design requirements. The Bus Stop Placement and Design Guidelines (BSPDG) will provide detailed design requirements for both bus stops and transit stations, which are currently designed as per WADS.

Progress

1. Transit and Public Works have identified 1400 additional bus stop locations for accessibility upgrades, including 1000 existing bus stops and 400 new bus stop locations. This includes constructing and repairing bus stop platforms, connecting bus stop platforms to existing sidewalks, constructing new sidewalks where none currently exist, adding curb cuts to provide access to bus stops, improving pedestrian connections between adjacent bus stops commonly used for transfers, and modifying or moving existing bus stops.
2. Public Works updated the training content for snow removal operators to enhance clarity of expectations for snow clearing for pedestrians on sidewalks and pathways, at street crossings, and at bus stops.
3. Transit and Public Works constructed approximately 155 accessible bus stops to support the Primary Network Transit service that launched on June 29, 2025.
4. Information about existing and upcoming temporary bus route and stop relocation, as provided in transit service alerts, have been incorporated into the new accessibility disruption notification web page.

Actions

2024

1. Identify in which types of initiatives the bus stop design requirements are not adequately identified in project scoping to ensure that new or relocated stop locations meet BSPDG and WADS. Work to ensure design requirements are embedded within the budgets and scope of implementation for those types of initiatives.
2. Confirm that the dimensions of temporary transit platforms used in construction projects meet BSPDG and WADS and incorporate this detail into the Manual of Temporary Traffic Control (MTTC).
3. As part of the review of the accessibility accommodation requirements in the MTTC identified in the transportation section of this plan, review the effectiveness of how access to bus stops and pedestrian connections are provided and maintained in construction projects in the BSPDG.
4. Explore opportunities for improved snow and ice removal at bus stops.
5. Public Works will develop a higher standard for snow and ice removal for junction bus stops and pedestrian pathways linking them. Implementation will be coordinated with Winnipeg Transit’s improvements at all junction bus stops and associated pedestrian pathways between them, as identified in for the short-term implementation of the Winnipeg Transit Master Plan (WTMP) primary network. Bus Stop maintenance requirements will be standardized in the Winnipeg Transit Bus Stop Placement and Design Guidelines in consultation with Public Works.
6. Consult with the disability community in developing the communications plan for educating riders on how to independently use the new components of the Winnipeg Transit Master Plan priority network, so that it can be implemented when network improvements are made.
7. As a part of the BSPDG development, engage members of the local disability community and the local cycling community to review and problem solve around concerns raised by community members who are blind, or have vision, mobility or cognitive impairments regarding accessibility of bus stops, loading zones and on-street parking on streets with protected bike lanes.

2025

1. Initiation of the Annual Service Plan process that will guide all future transit service changes, including service expansion to new and growing communities. Accessible infrastructure for new service areas will be guided by the BSPDG.

2025 expected outcomes

10. Increased usage of transit and public spaces by people with disabilities

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

2026

1. Implementation of the Transit On-Street Infrastructure Prioritization process (currently in development) to support improved capacity, quality, accessibility, and safety of the Primary Transit Network. This study will conduct a comprehensive review of existing on-street transit infrastructure, with accessibility as one of the parameters, to identify, evaluate and prioritize funding of future on-street infrastructure improvements. 

2026 expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

10. Increased usage of transit and public spaces by people with disabilities

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

Ongoing

1. Develop the Winnipeg Transit BSPDG to standardize bus stop infrastructure based on the type of transit service they provide. In addition to standardizing the design of the stops the guidelines will also provide guidance on the placement and universal accessibility of bus stops and their supporting amenities. The guideline development was paused briefly during the Primary Transit Network implementation planning in 2024.  
2. Continue to upgrade and retrofit substandard bus stops to bring them into WADS and BSPDG compliance. Winnipeg Transit is developing a business case for the “Bus Shelter, Stops, and On-Street Infrastructure” budget to be utilized to tackle existing accessibility gaps within transit infrastructure by;
   1. improving accessibility at the 1400 bus stops identified for upgrades, and
   2. provide supporting network infrastructure at the bus stop (could include, but is not limited to, benches, shelters, and passenger information displays) and operational (could include, but is not limited to, sidewalk connections and at-grade pedestrian crossings) level.
3. Continue to consistently install ramps, platforms and well-defined accessible pedestrian routes to bus stops within construction sites, to enable boarding and alighting of all.

Conventional transit: user experience & customer service

Customer support is integral to the overall user experience when using the transit services. As technology advances, Winnipeg Transit will continue using opportunities to enhance customer service and service sustainability, with a focus on:

• Ensuring clear and timely delivery of customer information about transit facilities and services.
• Empowering front-line interactions with current and future customers.
• Ensuring seamless communication about the proposed changes to service in the Winnipeg Transit Master Plan (WTMP).

Customer service is key in building a relationship with customers. It provides a safe platform to request and share information and continue customer engagement through:

• Providing information on transit services operations
• Informing about available accessibility features that support a confident and safe commuting experience
• Responding to diverse customer feedback and service requests

Progress

1. Updated the Winnipeg Transit app to meet and exceed Web Content Accessibility Guidelines) WCAG 2.0, level AA.
2. In response to community-identified barriers and in anticipation of forthcoming Provincial Accessible Transportation Standard Regulations, the Council adopted the Transit Priority and Courtesy Seating Policy in 2021. This policy clearly defines priority and courtesy seating areas and outlines accessible boarding. Its implementation involves various measures such as:
   • Improved signage and decals
   • Audible announcements for communication
   • Travel training- customer education campaign
   • Advanced training for bus operators and inspectors
   • Use of colored seating to distinguish priority and courtesy areas
   • Creation of a dedicated transit-focused Accessibility Coordinator position.
3. As a result of Council’s approval of the Winnipeg Transit Master Plan (WTMP) in 2021, the route network will be completely transformed in 2025 to focus service on major corridors, providing simplified routes and improved frequencies, and will focus transfers at strategic locations where better, more accessible infrastructure can be provided.
4. The WTMP also provides for a “family of services” model for improved independence and community access. This model offers integration between conventional, on-request, and para-transit services (Winnipeg Transit Plus). This integration proposes enabling people to make use of transit services with greater convenience, flexibility, and safety.
5. Consistent engagement with community organizations, disability groups, and customers with disabilities on new transit initiatives, particularly those focused on enhancing accessibility.
6. One of the short-term goals outlined in the WTMP is expansion and enhancement of Transit Travel Training program. It continually works to:
   • Provide customized Transit Travel Training for individuals and groups on Conventional Transit, Transit Plus or On-Request services.
   • Include information and practical training on;
     • Trip planning
     • Accessing information
     • Accessibility features available on conventional transit
     • Tips and strategies on traveling with mobility aids or devices

Actions

2024

1. Identify the cause of inconsistent availability of audible next stop announcements and implement actions to address these.
2. Explore options to avoid bus wraps that hinder clear visibility
3. Issue bulletins to bus drivers to remind them of the need for all buses to stop adjacent to the front of the bus stop platform, to give all passengers the opportunity to see and hear the bus information and board any bus at this location.
4. Conduct an accessibility audit of website and implement a plan for migrating the website to the City’s content management system.

2025

1. Consultation with the Transit Plus Policy Advisory Committee continues to identify areas of service enhancements to remove barriers. The committee identified the need to support customers through the changes associated with the launch of the Primary Transit network. As a result, several temporary travel trainer positions were established to provide group presentations and various training opportunities to key stakeholders, customers on how to navigate the new system. 
2. The WINNpass program is under review to expedite the processing of applications to get people on their way as quickly as possible. Transit is working with the Province on an information-sharing agreement to assist in removing barriers and reducing timelines for applicants.
3. The launch of the recent Winnipeg Transit Plus/On-Request app will assist Transit Plus customers in using a self-serve tool to easily access Transit options based on their needs and abilities. On-Request service offers curb-to-curb access for Winnipeg Transit Plus customers, whenever possible.

2025 expected outcomes

9. Improved ability to track, measure and evaluate qualitative metrics for planning and reporting

Ongoing

1. Continue to enhance the Transit Travel Training program for individuals and groups on conventional transit, Winnipeg Transit Plus or On-Request services.
2. Continue to add value to travel experience by educating individuals who want to learn how to ride buses, familiarize with accessibility features and confidently travel within the city.
3. Continue to collaborate and build meaningful connections with community organizations, disability groups and our customers to enhance safe and accessible travel journeys.
4. Continue engagement practices and attending community events to keep informed on updated transit user experience and accessibility concerns.  
5. Continue receiving feedback and information from users and community members. Also, to strategize a system of documenting feedback process and actions taken.
6. Continue to monitor and ensure the functionality of next bus audible notifications.
7. Continue to implement route and service changes as adopted as part of the Winnipeg Transit Master Plan.

Transit Plus: vehicles & service delivery

Winnipeg Transit Plus (WTP) provides service to users with varying abilities, who may travel with various types of mobility aids, companions, support persons, service animals, and assistive devices. WTP oversees and assesses service vehicles to ensure they meet the diverse needs of our users as effectively as possible.

When choosing new service vehicles, WTP prioritizes factors such as securement and storage space for mobility aids, user access, and compliance with accessibility standards. The service must also consider factors like the availability of vehicle types at the time of order, user feedback, and industry standards to determine the optimal fleet for delivering service.

WTP is delivered as a front street, service. Front street service is maintained to ensure consistency of pick-up and drop-off both customers and drivers (avoiding confusion with alternate doors), and to limit the difficulties encountered with providing service in other locations (e.g., small spaces and blocking access in back lanes). The need for drivers to keep the vehicle in their line of sight is also a safety protocol, as drivers leave the vehicle to assist passengers to and from their door.

WTP will review specific pick-up and drop-off locations when accessibility concerns at the front entrance are identified either by the customer, driver, or employees. A Winnipeg Transit Plus inspector will review if there is another more accessible location where service can be safely provided.

Customers are responsible for ensuring a safe path to and from the vehicle to the pick-up or drop-off location at their home. Customers are responsible for making arrangements to have the path cleared of snow, ice, or other hazards. Public Works offers snow removal on boulevards for persons with disabilities. If other locations cannot be safely accessed due to snow, ice, or other reasons, the driver will provide service to the nearest, enclosed public location.

Progress

1. Winnipeg Transit Plus has reviewed and simplified address notes in the system to provide clearer and more consistent messaging for drivers and customers.

Actions

2024

1. Regularly monitor customer feedback regarding the use of specific vehicle types and continue assessing their functionality and usability.
2. Review decal requirements for new vehicle contracts (e.g., universal accessibility symbol).

2025

1. Transit Plus initiated a new process to address the increased requests for vehicle requests, which included developing new request forms, specialized assessments in WTP vehicles, scripting and training for staff, and establishing an appeal process. This enables WTP to track the requests, customer/stakeholder feedback, and accessibility challenges to incorporate in the review for future specs of new vehicles for the service. 
2. Winnipeg Transit Plus is hiring a project manager to oversee the implementation of the Accessible Transportation Standards Regulations, to ensure the work of compliance is achieved by January 1, 2027. 

2025 expected outcomes

4. Reduction in follow-up requests due to clear initial communication

• Efficiency gains through better first-touch resolutions and fewer call-backs/emails

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

2026

1. Early in 2026, public engagement will begin for the eligibility criteria and supporting services for Winnipeg Transit Plus.

2026 expected outcomes

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

Ongoing

1. Continue to monitor customer and driver feedback and complaints about vehicles.
2. Continue to attend paratransit committees and conferences to remain up to date on new vehicles and accessibility features.
3. Continue to conduct research prior to writing vehicle specifications for new contracts.

Transit Plus: user experience & customer service

Winnipeg Transit Plus (WTP) continuously monitors and enhances all aspects of the application and communication process with customers. WTP reviews all feedback provided by customers and works with customers to improve service. WTP is committed to removing barriers to service, information or resources.

Progress

1. Reviewed newsletter template for visual and electronic accessibility.
2. Provide language translation services upon request for assessment processes.
3. Respond to individual requests for accommodation in relation to completion of the application, assessment, appeals, and correspondence.
4. The Transit Customer Service Centre at 414 Osborne Street is designed to accommodate individuals using mobility devices.
5. Have a wheelchair and walker available in the Customer Service Centre, should they be required in emergent situations and for assessment purposes.
6. Send all correspondence to Transit Plus customers in size 14 or larger font size.
7. Work closely with their Policy Advisory Committee (PAC) on issues, policies and service delivery impacting the disability community. The committee includes representatives from several different community organizations and individuals who use the service.

Actions

2024

1. Start to use new application formats which are more accessible to complete and more options of ways to submit information to Transit Plus.
2. Release of a Winnipeg Transit Plus How-To Guide. Intended to provide information to customers and drivers about the service, expectations, procedures, and travel tips.
3. Launch of the new scheduling software with new customer self-service options.
4. Fill the vacant Travel Trainer position and submit reports for and the resources and approvals required to expand this program.
5. Create a visitor application form and make it available in the same format as regular application.
6. Hire additional on-street inspectors to monitor compliance with policies and securement procedures.
7. Establish an annual public consultation meeting.
8. Review Winnipeg Transit Plus eligibility criteria.

2025 

1. A consultant has begun a review of Winnipeg Transit Plus eligibility criteria, supporting services, and a jurisdictional scan of other transit agencies’ best practices.

2026

1. Following a system upgrade, WTP will engage customers in post-call surveys.
2. A fulsome public engagement and policy change for eligibility and support services for Winnipeg Transit Plus.

2025-2026 expected outcomes

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

Ongoing

1. Attending town halls with community organizations, specific locations where safety/accessibility issues have been identified to hear from the community while improving the communication processes with customers when changes are necessary. 
2. Continue to review and make updates to driver training materials and testing based on best practices, concerns or issues faced by customers or drivers, etc.
3. Continue to provide travel training to promote awareness and understanding of accessibility features and on how to access conventional transit using mobility aids.
4. Continue to release newsletter twice per year to address new changes, updates, and share information.
5. Continue to have staff attend professional development and training opportunities to stay up to date with best practices and implement changes to improve the user experience.

Transportation

An accessible transportation system is important to giving all community members equitable opportunity to access education, employment, as well as essential and recreational services, goods and experiences. Many people are unable to operate a personal vehicle, do not have access to a personal vehicle or want to or find it convenient to operate a personal vehicle for their daily travel needs. This means that the system must provide for convenient and accessible travel for pedestrians, transit users and cyclists. A lot of details matter to accessibility. This is true both for the design of transportation facilities themselves (sidewalks, pathways, streets) and how they are configured into networks of facilities. Equally important are the details of how the facilities and networks are maintained.

Over the years, the City has made big investments in accessibility improvements to make it possible for individuals to travel independently. This includes the commitment to installing audible and countdown signals and yellow tactile indicator panels at intersections. This section reports on issues related to streets and how they are maintained and operated.

Read about public transit

Read about vehicles for hire

Sidewalks

We are responsible for more than 3,100 km of sidewalks along City streets. They are an important part of the community’s transportation network as they provide a safe space for independent pedestrian travel that is separate from space dedicated for travel by motorists and cyclists. For sidewalks to be accessible, they must:

• Be continuous
• Have a firm and smooth yet slip-resistant surface to minimize risk of tripping hazards and falls and avoid the extra effort and potential pain associated with rolling wheeled mobility devices across a textured surface
• Be free of physical barriers within the defined walking path and free of protruding and overhead objects
• Be well-defined, both visually and physically so they can be easily recognized as intended and safe pedestrian routes
• Be free of heavy or distinct patterns that can be disorienting and confusing and provide good visual and tactile spatial definition of intended paths of travel (especially important for those with cognitive disabilities and vision loss)
• Be constructed with appropriate running slopes and cross slopes to maintain a terrain that is easy to navigate and to ensure good drainage to avoid pooling of water and ice buildup and associated risks
• Be wide enough to accommodate anticipated volumes of pedestrians as well as individual pedestrians of various sizes, those who may travel with a service animal, a mobility aid or stroller, and those who walk side-by-side (e.g., person with support person, parent with child, companions, etc.

We undertake sidewalk renewals as part of both street renewals and sidewalk renewal programs individually detailed in the Regional and Local Streets Renewal Program in the annual capital budget.

Generally, the level of sidewalk renewal varies by the street renewal treatment for both regional and local streets. Reconstruction typically includes renewal/replacement of all sidewalks. Rehabilitation typically includes renewal/replacement of sidewalks in poor condition or requiring accessibility improvements. Pavement preservation projects include only required safety repairs to sidewalks.

With all treatments, we will replace any sections of substandard width sidewalk (less than 1.5 m). All street renewal projects result in sidewalks that are in a safe and functional condition.

Actions

2024

1. Determine an effective way to communicate and ensure traffic signs are installed at the required heights to avoid obstructions and safety hazards for pedestrians.
2. Confirm the relative value of using textured Methyl Mathacrylate (MMA) paint to provide a tactile and visual edge to pedestrian travel paths on sidewalk boulevards.

2025

1. Define the nature and scope of challenges to filling gaps in existing sidewalk networks. Explore opportunities to address identified challenges.

2025 expected outcomes

5. Reduced physical barriers /Improved independence and dignity

• Upgraded sidewalks, street crossings, ramps, City buildings, signage, etc., promotes safer, more autonomous navigation

Ongoing

1. Continue to renew sidewalks as needed within residential street renewal projects and in regional and local street renewal projects.
2. Continue to add sidewalks where gaps in the network have been identified.
3. Continue to respond to requests to remove physical barriers and obstructions from sidewalks, including branches and fire hydrant markers.
4. Continue to respond to service requests about waste containers blocking sidewalks as per the Solid Waste By-law 110/2012.

Intersections & street crossings

Safe and accessible pedestrian crossings at intersections and at some mid-block locations make pedestrian travel possible within the community. Several design details help make street crossings safe and accessible. These include:

• Curb ramps
• Consistent use of yellow tactile warning surface indicator (TWSI) panels in specifically defined contexts
• Audible pedestrian signals and pedestrian count down signals at signalized intersections
• Signage and push button activated overhead or side mounted flashing beacons at mid-block crossings 

Continue to manage procedures for crossing time and distances to ensure crossing locations are accessible for all.

Progress

1. Completed the installation of audible pedestrian signals and pedestrian countdown signals at all signalized intersections. They are programed to be operational at all times of day.

Actions

2024

1. Confirm that installation guidance for audible signals identifies that separate speakers should be used for each crossing direction. It should include direction on the appropriate placement of speakers in relation to the associated curb ramp and detectable walking indicator panel.
2. Review the accessibility implications of requiring pedestrian push-button activation to activate a signal phase change and/or a walk phase at intersections.
3. Review the details of intersection geometric design with persons with disabilities to explore opportunities to address common barriers experienced by pedestrians with vision loss.

2025

1. Review the accessibility accommodation with the use of new style push buttons that provide raised tactile arrow and vibratory feedback.  These push buttons are intended only to be used to cross the major road similar to the use of existing push buttons, however they can be used on a case-by-case basis at other major intersections that do not require push button activation. Expected Outcome: Safer and more supportive navigation of public crossings (Assist pedestrians with vision loss to have a second feedback method in addition to the audible signals, and to also assist pedestrian who also have hearing loss and could be utilized at louder intersections where hearing the audible pedestrian signal may be challenging ex. near airport, on heavy truck routes, large traffic volumes, etc.)

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

Ongoing

1. Continue to engage with the disability community to confirm the details of where and when to install yellow tactile warning surface indicator panels to support independent navigation and travel by vision-impaired and blind community members.

Construction accommodation

We must sometimes close public sidewalks and or intersections to accommodate construction. Those responsible for the closure – typically a contractor or developer – are required to provide convenient and accessible alternate routes past the construction zone. They must also maintain access to nearby destinations. They are responsible for posting information about the closure and any detours or directions, so pedestrians are able to plan alternative routes for common trips, and to safely use the alternative routes.

The Manual of Temporary Traffic Control on City Streets includes requirements for accommodating pedestrians, cyclists, and transit users in work zones. Consistent and effective compliance and maintenance of accessibility accommodation requirements in construction zones continues to be a challenge. As a result, many community members face barriers in their daily travels.

Progress

1. Updated the tender templates for construction work in the right-of-way – including roads, bridges, and underground infrastructure to now include the requirement for contractors to submit and maintain a detailed site accessibility plan throughout the duration of their construction projects. As a result, contractors must adjust the plan as the site conditions and construction activities change. The “Requirements for Site Accessibility” clause also identifies the contractor’s responsibility to review site conditions for compliance daily, with a process for addressing any deficiencies, and a penalty structure for compliance failures or negligence. The site accessibility plan must also include communications arrangements, which includes comprehensive signage as far away from the closure as needed to minimize inconvenience.

Actions

2024

1. Review the accessibility accommodation requirements in the Manual of Temporary Traffic Control on City Streets (MTTC) and update as required to ensure the detailed attributes of accessible routes are adequately described or referenced.
2. Identify all types of work or project that could result in the need for construction accommodation (e.g., street construction, maintenance, utility work, special events, development on adjacent lands, etc.). For each type of work or project, identify those with roles and responsibilities in achieving and maintaining accessibility accommodations at sites. Identify existing guidance and tools available to those with roles and responsibilities and any gaps. Identify opportunities for enhanced guidance, resources and tools and confirm an action plan to develop these.
3. Consult with the vision impaired and blind community about the effectiveness of physical adjustments made to barricades for enhanced detectability.

Ongoing

1. Continue to respond to 311 service requests related to construction accommodation.
2. Continue to develop resources (design guidance, checklists, etc.) as needed to support all in their respective roles.
3. Continue to monitor compliance with accessibility accommodations in construction zones and adjust tools, practices and protocols as needed to eliminate non-compliance. (this should be done by all service areas responsible for the various processes/types of projects)

Cycling network & infrastructure

An effective and convenient network of cycling infrastructure is important to providing mobility options for a broad spectrum of community members. Cycling can offer those who don’t have access to a vehicle or are unable to use a personal vehicle an independent way to travel distances. Cycles, including tricycles, various versions of tandem cycles, handcycles, recumbent cycles, cargo bikes and e-cycles function like mobility aids for community members of various ages and abilities. This means the overall cycling network and individual amenities within it need to address the broad range of cycle types and operational needs.

As cycling infrastructure continues to be added across the community, we must avoid creating conflict between pedestrians and cyclists or creating new barriers or risks for community members with disabilities. Cyclists can travel at much higher speeds than pedestrians and tend to generate very little noise as they travel. They may appear unexpectedly and pose significant safety hazards to pedestrians. This is especially true for children, pedestrians who may be inattentive in their travels, or those who are Deaf, Blind, or vision, hearing or cognitively impaired. This risk exists where pedestrians and cyclists are designed to share spaces and where their paths intersect.

We have encountered specific challenges related to the design of protected bike lanes. Those who use mobility aids and who are blind or have vision or cognitive impairments experience barriers when trying to cross these bike lanes to access bus stops, loading zones and on-street parking. Challenges also exist where sidewalks and cycle paths are installed immediately adjacent to one another. A collaborative design discussion is needed to address these concerns.

Stakeholders have suggested several things to address the safety of pedestrians and cyclists as the cycling network is expanded. These include achieving and maintaining consistency of facility design, more broadly communicating, and raising awareness about the new infrastructure and how to use it.

Progress

1. Developed guidelines for street pavement painting intended to support traffic calming along seasonal bike routes. Guidelines include how to avoid creating visual interference or confusion for pedestrian users of the street.

Actions

2024

1. Consult with the disability community in developing/finalizing a pedestrian and cycling facilities design guide/standard/manual. This should include guidance on facility selection and design guidance for shared facilities, parallel facilities and the design requirements for bus stops, loading zones and on-street parking.
2. Review and update a communication and education strategy about the safe and courteous use of local cycling and pedestrian facilities.
3. Develop an effective way to communicate with the community about street design changes, including the addition of bike facilities, so that people have the opportunity to learn about changes and how they may impact their travels before arriving at the redesigned street.
4. Expand community representation on the Active Transportation Advisory Committee to include persons with disabilities. This will be done as the terms of reference for the committee are updated.
5. Work with the disability community to identify attributes of the cycling network that matter to the accessibility of the network for persons with disabilities. Consider ways to inventory those attributes so that they can be communicated to those who could benefit from this information.

Snow removal

Between November and April, icy conditions and accumulation of snow can challenge the accessibility of the City’s transportation network and people’s ability to use and/or access sidewalks, pathways, pedestrian crossings, and bus stops.

The Council-approved Snow Clearing and Ice Control Policy defines the winter maintenance activities performed on various types of infrastructure as well as their associated level of service. There are three levels of priority for service, with regional streets being the highest priority and local streets the lowest.

Many community members depend on accessible sidewalks, pathways, streets crossings and unobstructed access to transit for their daily travels – to work, school, or to access services or goods.

Progress

1. Purchased new equipment for sidewalk and pathway snow removal to ensure ability to meet the level of service (timelines) for snow clearing on sidewalks and pathways as per policy.
2. To meet the snow clearing and ice control policy requirement of removing windrows at high-volume Transit Plus loading zones, we reviewed the busiest loading zones used by Transit Plus and updated the locations to be cleared.
3. Council approved an improved level of service for plowing residential (Priority 3) sidewalks and pathways. Priority 3 sidewalks and pathways are now plowed following a 5 cm snowfall accumulation, same as Priority 1 and 2.
4. Council approved an improved level of service for plowing residential (Priority 3) sidewalks and pathways. Priority 3 sidewalks and pathways are now plowed within 36 hours (vs 5 days). Completed, safer mobility for people with disabilities, senior and parents with strollers, improved accessibility, reduced isolation during winter months
5. Over the last winter (2024-2024), the Neighbourhood Action Teams have maintained a high level of service at over 700 bus stops (stops with shelters City-wide) by hand shoveling them following a major plow. Completed, safer mobility for people with disabilities, senior and parents with strollers, improved accessibility, reduced isolation during winter months

Actions

2025

1. Explore Automatic Vehicle Location (AVL) technology to provide real time information. 
2. Explore plowing status on sidewalks and pathways. Information collected through this exploration is expected to offer better understanding of plowing progress and will enable better planning and decision making by users, BIZs and City staff. The new information sharing format will be announced once these capabilities are developed and tested for reliability and accuracy.
3. In support of the implementation of the Transit Master Plan, develop a higher standard for clearing snow and ice around all route junction bus stops and pedestrian pathways from one route to another. Identify associated costs of the enhanced level of service and a recommended funding source.

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

Parking

On-street parking is important for many persons with disabilities for whom door-to-door service is a necessity. While designated accessible parking stalls serve a very important purpose in prioritizing availability of parking stalls with good access to the adjacent sidewalk for drivers, all on-street parking has the potential benefit of providing direct access to an adjacent sidewalk for vehicle passengers.

Accessible parking stalls in off-street parking are also important to support the independent use of personal vehicles by persons with disabilities. The City requires the establishment of accessible parking stalls on private property through zoning by-laws. Zoning by-laws identifying requirements related to the number and dimension of stalls and related to signage and the provision of accessible routes to accessible stalls.

Use of accessible parking stalls both on and off street requires the display of a Provincial Parking Permit for People with Disabilities. Applications for the Parking Permit Program can be made through Manitoba Possible.

Read more about parking for persons with disabilities

Actions

Ongoing

1. Continue to track and respond to issues on private property regarding misuse of accessible parking stalls.

Loading zones

Loading zones are important to an equitable and accessible transportation system as they ensure availability of temporary parking space to drop off and pick up passengers for door-to-door transportation service, or to drop off and pick up things that may be awkward or difficult to carry longer distances.

The Winnipeg Parking Authority is responsible for the installation and removal of residential and commercial loading zones. Visit their website for more information about loading zones and how residents can request them.

Read more about loading zones

Progress

1. We reviewed and confirmed the list of loading zones that see high usage by Transit Plus to make sure we clear windrows from these as per the snow clearing policy.

Actions

2024

1. Explore opportunities to enhance online instructions on how to apply for a loading zone.

Vehicles for hire

Vehicles for hire refers to vehicles that provide private transport or shared transport for a fee and includes services provided by taxis and ridesharing companies. The City of Winnipeg has been responsible for regulating the vehicle for hire industry in Winnipeg since 2018. We have since implemented a number of regulatory and licensing changes to modernize and improve the industry as it delivers service to the community. Vehicles for hire play an important role in urban centres like Winnipeg as they provide an on-demand, flexible option for independent travel for anyone who does not have access to a personal vehicle or is unable to drive themselves.

While the City’s regulatory role is not to control how each licensed dispatch company operates, it does set the minimum rules and standards that are expected to be met by all providing service. We influence when and the type of new taxi licences that are issued, as well as in creating incentives to enhance and improve service delivery.

Vehicles

For the vehicle for hire services to be accessible, the vehicles themselves need to meet the standards of an accessible vehicle.  Since we took over in 2018, the number of accessible taxes has increased from 70 to 130. This significantly increased the capacity of available taxis. The availability of accessible vehicles, remain within the control of the companies under which they operate.

Progress

1. We collect a surcharge of 7 cents per trip on all trips provided by a dispatcher when they have less than 10 percent of their active fleet is accessible. These funds are used to support programs that improve accessible service and support accessible vehicle owners and accessible drivers. In 2022, the City launched the Winnipeg WAV, a centralized dispatch system for on-demand accessible vehicles, which not only provided a single access point (phone number, app or website) to book a trip on an accessible vehicle, but also incentives to vehicle owners and drivers to assist with the additional costs they experience.
2. Since the Winnipeg WAV program launched, it has seen consistent & gradual improvement in the number of trips provided on a monthly basis, as well as improving wait times (down from the 60-90 minutes that were experienced before) and consistency of the service provided.
3. Both drivers and vehicle owners have also seen financial incentives delivered that have helped with the costs related to accessible vehicles.
4. Through the Winnipeg WAV, there has been a focus on enforcement, both with additional targeted inspections of vehicles throughout the year to ensure they meet accessible vehicle standards for safety, as well as additional training for drivers on proper securement.

Actions

2024

1. Recommending that City Council approve the continuation of the Winnipeg WAV program for 2024.
2. Bringing in mandatory accessible awareness training for all vehicle for hire drivers (not just taxi drivers or those driving accessible vehicles). This includes limousine and rideshare drivers.

Ongoing

1. Accessible training for all taxi drivers, with enhanced securement training for those providing accessible service.

User experience & customer service

Progress

• Developed and in May 2022 launched Winnipeg WAV, Winnipeg’s centralized dispatch system and call centre for securing a wheelchair accessible vehicle from local vehicle for hire service providers.

Actions

Ongoing

• The Winnipeg Parking Authority, which administers the City’s vehicles for hire, activities continues to engage with the accessibility community and the industry on ongoing accessibility improvements within the local vehicles for hire service industry.

Overcoming attitudinal & systemic barriers

An equitable community is one where systemic barriers are removed to give everyone a good quality of life. Having a good quality of life means having access to basic needs like food, clean drinking water, access to education and employment, and the ability to take part in all parts of community life. To remove barriers, people need to be aware and understand the basics of disability and broader human rights. They also need to understand that persons with disabilities commonly face barriers when environments, services, information and communication are not designed to be accessible. Finally, overcoming systemic barriers requires a commitment to actively identify and remove them.

Employee awareness

Awareness and understanding allows employees to take part in actively identifying and removing barriers.

Actions

2024

1. Begin updating employee training on universal design and Winnipeg Accessibility Design Standard (WADS). Organize course material into several sections. Make training about universal design and disability rights available to all employees. Include WADS training for those who design, manage construction and maintain buildings and outdoor areas.  
2. Look for ways to make employee training available to volunteers and contractors.
3. Using the anticipated Accessible Information and Communication training, prepare an internal training module and deliver to employees.
4. Finish the instructions on how to respond to accommodation requests. Post the instructions as an internal resource.

2025

1. Deliver the updated universal design and WADS training to required employees through the digital training platform and/or through alternate platforms when requested.

2025 expected outcomes

13. Improved service delivery outcomes with additional staff training where required

Ongoing

1. Continue to deliver the training to new staff and those who conduct work on behalf of the City.
2. Continue to review and update the internal accessibility resource web page with information and resources that support employee awareness and understanding
3. Deliver Accessible Customer Service training to all employees and Accessible Employment Standard Regulation training to required employees.

Public awareness

Public awareness matters in two ways. People with disabilities need to know about the accessibility of City buildings, services and programs. All community members need to know how their actions can either support accessibility within the community or create barriers.

It is important that we continue to improve the information that supports public awareness. It is also important to improve the ways we communicate that information.

Actions

2025

1. Explore the feasibility of developing a Gender Inclusivity Policy & Plan, along with resource requirements (pending funding and resource allocation).
2. Develop design guidance for gender-inclusive buildings in new construction and building renovations. This will need to include directions on how to reconcile gender-inclusivity for the long term within the intent and requirements of the Accessibility Design Standard. (pending funding)
3. Continue conversations with other jurisdictions and municipalities around gender inclusivity polices, processes and practices. For example, participation in the Municipal Network on Diversity & Inclusion and the Public Service Pride Network.
4. Continue to use opportunities provided by washroom and changeroom renovation projects to remove accessibility and gender-based barriers in City buildings as policy and design guidance are developed.
5. Use social media posts to support public disability and accessibility awareness. For example, Mental Health Awareness Month, and related events in the community. We will continue to collaborate with Corporate Communications to implement the social media plans.
6. Establish a Professional Equity Network for employees with disabilities. Professional Equity Networks (PENs) provide the forum and structure for equity employees to gather and provide key insights on their needs and interests, which help inform the implementation of the Equity, Diversity & Inclusion (EDI) Strategy and other human rights-related strategies. PENs create space for their members as they amplify their voices and raise awareness among all employees of the Public Service through learning events.  PENs offer additional support to employees, foster a sense of inclusion and belonging, and support the recruitment and retention of diverse employees at the City of Winnipeg. PENs also provide insights and feedback to the Equity Office on various projects and initiatives that require a comprehensive EDI lens. 
7. Explore the feasibility of developing a Gender Inclusivity Policy & Plan, along with resource requirements (pending funding and resource allocation).

2025 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations, people new to Canada and socio-economic status

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

2026

1. Implementation of Gender Inclusivity Policy & Plan (pending funding and resource allocation)
2. Use social media posts to support public disability and accessibility awareness. For example, Mental Health Awareness Month, and related events in the community. We will continue to collaborate with Corporate Communications to implement the social media plans.

2026 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations, people new to Canada and socio-economic status

6. Consideration of invisible barriers /Improved independence and dignity

• Improved service design considers cognitive, sensory, and mental health-related challenges (e.g., quiet spaces, sensory-friendly hours, simplified processes)

Ongoing

1. Continue to use social media to increase public awareness.
2. The Equity Office meets with Corporate Communications on a regular basis (biweekly) to plan for promotion of learning events and commemorative days / months and to inform on EDI Strategy updates. A focus on plans for informing employees through internal channels, and for sharing with residents on social media and websites.

Intentional focus & action

Council’s Universal Design Policy made a commitment to embed Universal Design principles in all we do. It acknowledged the need to actively address existing barriers and to avoid creating new barriers. The policy and the recommendations contained in the progress report approved a year later acknowledge the need for ongoing departmental commitment to work collaboratively with the Universal Design Coordinator and the stakeholder advisory committee (then the Access Advisory Committee) to successfully implement the policy.

Intentional and active efforts are required in all service areas and in collaboration with the inter-departmental Universal Design Steering Committee to identify, remove and avoid barriers. This is particularly true for systemic barriers, where underlying assumptions in policies, protocols or practices may be the cause. Intentional focus is required to identify the root causes, to identify what needs to be done and then make the time or find the resources to do it.

Departmental leadership is especially important on addressing barriers that are service area specific. Employees should look to identify barriers through their own experience, their in-person interactions with residents, 311 service request or lived experience perspectives shared in public engagement events of at Council or committee meetings.

This plan identifies many actions to address and avoid barriers. Completing these actions and continuing the work of identifying, removing and avoiding barriers depends on a clear understanding across the organization of roles, responsibilities and communication needs.

Progress

1. 311 has created 40 online forms that allow residents to make direct reports to departments for service requests.
2. Transit created a new Accessibility Coordinator position to coordinate and provide leadership for accessibility improvements related to transit services.

Actions

2024

1. Departments will define the approach that best suits their organizational context to provide intentional focus and action on universal design and accessibility matters. They will identify and assign roles, responsibilities and processes as needed to complete the actions identified in this plan and to actively identify and address emerging issues.
2. Review and update the terms of reference for the Universal Design Steering Committee to confirm departmental representation and to clarify roles, responsibilities and communication expectations to support intentional focus and action across the organization.
3. Review and update the Administrative Directive on Universal Design and Accessibility to clarify broader organizational roles and responsibilities for active and intentional efforts on actions identified in this plan and emerging issues.
4. The Universal Design Steering Committee will use tools available through Office 365 (SharePoint and MS Lists) to coordinate and track departmental and collaborative activities related to actions identified in this plan and emerging issues.

Clear roles & responsibilities

While clear roles and responsibilities are important to achieve intentional focus and action on accessibility, they are also important in the day-to-day work done across departments. This includes the delivery of services as well as design and development of facilities, services or policies and strategies.

Compliance responsibility tends to be well understood in general terms as being shared. However, it can be less well understood in more specific terms of what is required of different individuals within progressive decision points of projects. This is true for many types of projects, including the design and construction of buildings or outdoor environments, the development of policies or strategies, or the design of a new service.

Four key steps are required to achieve universal design and accessibility in projects:

1. Identify the full scope of the project and the scope of decisions made at all project decision points;
2. Identify all universal design considerations and Winnipeg Accessibility Design Standard (WADS) requirements that are relevant to the scope of the project and each project decision point; and
3. Clearly identify roles, responsibilities, and accountability of different parties for each of the decision points and to make sure these are well understood by all involved.
4. When we don't make the time to take these steps we are unlikely to meet the accessible design standard. It is also important to identify lessons learned after finishing projects. And to use them in future projects to successfully remove and avoid creating barriers.

Some actions in this section will increase awareness and understanding of roles and responsibilities. Others will provide departments and individuals tools to help them to meet accessibility expectations.

Progress

1. Added a clause in Requests for Proposals (RFPs) for building projects to identify roles and responsibilities for WADS compliance.
2. Developed a WADS Checklist for project designers and managers of indoor and outdoor design projects (e.g., buildings, streets, parks). This checklist prompts designers to identify all design requirements relevant to the scope of a given project in a very detailed way before developing a conceptual or functional design. It then prompts designers to confirm compliance with all identified requirements at each phase of project development, design and construction. Finally, the checklist provides a framework for identifying, discussing and confirming approvals and for documenting approvals for acceptable design variation where compliance may not be possible.

Actions

2024

1. Finalize and test the DRAFT Universal Design Considerations and WADS checklists for building projects (new build, major and minor renovations).
2. Confirm agreement on the WADS Compliance RACI chart and formalize for consistent reference in project delivery (e.g., consider adding it as an appendix to the Universal Design and Accessibility Administrative Directive, or the City’s Project Management Manual)

2025

1. Develop Universal Design Considerations Checklists for other built environment design contexts (roads, bridges, pathways, etc.)
2. Use the RACI chart prepared for building projects as a template for other types of built environment projects (e.g., streets, parks and playgrounds).

2025 expected outcomes

8. Improved ability to track, measure and evaluate quantitative metrics for planning and reporting 

• Data dashboards for service usage, accessibility requests, complaint volumes, etc., support process performance improvements
• Financial tracking, audits, surveys

Ongoing

1. Continue to identify roles and responsibilities for WADS compliance in RFPs and contracts with external service providers and in internal project protocols.

Performance measurement & reporting

The City is committed to decision-making that is transparent, accountable and evidence informed. It is also committed to establishing and implementing priority actions through evidence-informed decision-making processes.

There is a need to clarify how responsiveness to community need is to be measured and what tools may be required to do it. This is unique to each service area.

Actions

2024

1. Initiate discussions within service areas to identify accessibility performance indicators relative to their infrastructure, services and programs.
2. Engage with accessibility stakeholders on performance indicators within service areas to make sure indicators are relevant to those with lived disability experience.

Ongoing

1. Explore and confirm how performance indicators could be used to support discussions and decisions about priority actions within and across service areas.
2. Continue to track and report accessibility performance in all service areas. Continue to use this information to support ongoing discussions with community members with disabilities about relative priorities actions

Meaningful lived experience input into decisions

As acknowledged in OurWinnipeg 2045, leadership and good governance requires that residents impacted by decisions are informed on the issues and engaged when their feedback can meaningfully influence outcomes.

When it comes to addressing systemic barriers in policies, investment plans and decision-making processes, it is important to create the time needed to collaborate with those who are negatively impacted by barriers. This is needed for us to understand the scope of barriers and to come up with solutions together to remove them. The vision and policies in OurWinnipeg2045 for Leadership and Good Governance and Social Equity reflect an appreciation of this. Unfortunately, there are many systemic barriers to creating this required time in practice. These include established project scopes, budgets and timelines. Collaborative problem solving is also most successful with the support of individuals with expertise in collaborative facilitation. It is unclear to what extent this expertise exists within the organization as an available resource to support such discussions.

Progress

1. Engaged with individuals with disabilities and groups who advocate for and support persons with disabilities to request lived experience perspective on design questions for situations not addressed in the accessible design standard.

Actions

2024

1. Consider developing a strategy on how to engage and collaborate with disability stakeholders to gain their lived experience perspective into decisions to achieve representation and responsiveness. Consider possible different approaches that may be needed for projects with broad community consultation, for decisions that are made in the day to day delivery of services, and for making space for collaborations needed to address systemic barriers.
2. Explore and consider testing ways to collaborate with persons with disabilities in decision processes that have been identified as having systemic barriers.
3. Confirm whether and/or how the Accessibility and Inclusion sub-committee of the HRCC can/should fill the mandate of the previous Access Advisory Committee as previously defined in the Universal Design Policy.
4. Explore whether the Accessibility and Inclusion sub-committee of the HRCC could provide an effective forum to host consultations with the broader community of persons with disabilities about the content and priorities of the Accessibility Plan. (e.g., by adding sections of the Plan content to monthly meetings for focused discussions on identified topics/service areas.)
5. Explore options and develop a protocol for seeking individual lived experience perspective to support day to day administrative decision making. Further explore options for providing honorariums.

2025

1. Update the Administrative Standard on Universal Design and Accessibility as needed to reflect the direction determined in 2024.

2025 expected outcomes

7. Improved universal accessibility for service/use (may include legislative requirements)

• All residents can independently and equitably access services such as swimming pools, buses, transit stops, parking, libraries, or payment systems

Universal Design Policy review

In 2001, when Council passed the Universal Design Policy to accept universal design as a proactive approach to doing business, it was the first of its kind in Canada. Since then, the United Nations has adopted the Convention on the Rights of Persons with Disabilities (2006). Canada ratified the convention in 2010. The Province also enacted the Accessibility for Manitobans Act in 2013 and continues to create standard regulations under this Act. Council’s Universal Design Policy, as written in 2001 predates these efforts and does not include direct reference to the guiding principles and requirements that have been adopted in legal and legislative context since then. Clear direction on how these are relevant to the City’s facilities, services and programs are needed to support compliance.

Actions

2025

1. Review and update the Universal Design Policy for Council’s consideration. (pending funding)

Purchasing 

Purchasing offers City of Winnipeg staff, consultants and business owners, assistance with contracts, training, interpreting policies and administrative standards pertaining to purchasing matters.

Progress

1. The City’s Purchasing Division created the Sustainable Procurement Action Plan and Social Procurement Framework with internal and external consultations to help increase equitable access to economic opportunities.
2. MERX, the e-tendering service used by the City invites diverse suppliers to self–identify.

Actions

2025

1. Supplier Code of Conduct includes Equality and Non-discrimination clause
   • Add Supplier Code of Conduct to solicitation all documents.
2. Supplier Registry Usage Focus - Allow filtering by certification, business type, and geographic location for enhanced usage focus of supplier registry.
3. Outreach and capacity building to promote usage by City buyers and diverse businesses to be a part of supplier registry.   
4. Launch a targeted outreach campaign to engage diverse businesses and host quarterly events on reverse business display to City buyers.
5. Promote information on the Social Procurement Framework and supplier registry to various stakeholders and Indigenous rightsholders
6. Constituted Fair Trade Steering committee from several public and private organizations to work on Winnipeg as a Fair Trade designated City.

2026

1. Supplier Registry Usage Focus - Allow filtering by certification, business type, and geographic location for enhanced usage focus of supplier registry.
2. Outreach and Capacity Building to promote usage by City buyers and diverse businesses to be a part of supplier registry – Ongoing 
3. Promote information on the Social Procurement Framework and supplier registry to various stakeholders and Indigenous rightsholders. 

2025-2026 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations, people new to Canada and socio-economic status.

Ongoing

1. Continue with Fair Trade Steering committee from several public and private organizations to work on Winnipeg as a Fair Trade designated City.

Employment

The City of Winnipeg prioritizes equity, diversity, inclusion, and accessibility within its workforce. This commitment extends beyond the removal of physical barriers in workplaces. It includes creating an accessible hiring process and ensuring a barrier-free work environment for all employees. Additionally, it involves informing employees about internal policies and practices that promote accessible employment, and providing information on the resources available to support them in their roles.

A team of Health Resource Specialists support departments in working collaboratively with employees and supervisors to address accommodation requests. This happens both in the hiring process and to support employees on the job.

Recruitment

Accessible recruitment ensures that job postings, application procedures, and selection processes are free from barriers. This approach also involves providing information about the City's internal policies regarding workplace accommodations in offers of employment, and ensuring all candidates are aware of the support available for an inclusive work environment.

Progress

1. Talent Acquisition (TA) will continue to work with the Equity Office on training for City-wide HR recruiters as it relates to equity, diversity, inclusion and accessibility. Completed, Talent Acquisition collaborated with the Equity Office to support training for Citywide HR recruiters focused on Equity, Diversity, Inclusion, and Accessibility (EDIA). A training slide deck was developed and will be rolled out in June 2025 alongside a refreshed “One City, One Process” recruitment model that includes guidance on factoring equity into the recruitment process.
2. TA will collaborate with the Employee Development Unit to provide micro-learning sessions on reasonable accommodation in the recruitment process. Talent Acquisition will also develop a guide for recruiters, outlining procedures for responding to reasonable accommodation requests from applicants. Completed a fact sheet for Recruiters outlining procedures for responding to reasonable accommodation requests from applicants.
3. TA is dedicated to expanding collaborations with community organizations that support Persons with Disabilities. TA expanded outreach efforts by strengthening partnerships with organizations supporting Persons with Disabilities, including Workability, Manitoba Possible, SCE LifeWorks, and DASCH.
4. TA presented at Reaching E-Quality Employment Services’ Disability Employment Awareness Month event in October 2024, alongside the Equity Office and Health Resource Services.
5. The self-declaration process in PeopleSoft was repositioned as the second step in the online application process to improve accessibility and visibility.
6. Represented the City as a core member of the Manitoba Employment Equity Practitioners Association (MEEPA), participating in events including Workplace Strategies for Mental Health and Navigating Cultural Roadways.
7. TA participated in Café Conversations hosted by the Human Rights Committee of Council, and met with the Committee Coordinator to share outreach strategies with the Accessibility & Inclusion Subcommittee.
8. Met with Human Rights Committee of Council Coordinator, to discuss TA’s outreach efforts for her to bring back to the Accessibility & Inclusion Subcommittee. 
9. Published the Health Resource Framework document on the internal website for employee reference. This document brings together all the information that is relevant to accommodation and case management practices, while supporting employee health and wellness. It includes relevant legislation, policies, principles, and associated protocols and available resources. It addresses matters of prevention, accommodation and support for recovery.
10. The recently created Equity Office has established its governance model and an Equity Diversity and Inclusion (EDI) Leadership Committee was established in 2024 to help ensure that the organization fully implements the Equity Diversity and Inclusion Policy and Strategy.

Actions

2025

1. The City of Winnipeg will implement a revised recruitment model in June 2025, formally integrating equity considerations. Recruiter training will include equity group targets and practical application guidance.
2. New training for hiring managers and recruitment panel members will introduce equity concepts and ensure consistent application of the updated recruitment process.
3. TA staff will continue to attend MEEPA workshops and events, including recent participation in “Embracing Neurodiversity and Late Diagnoses.”
4. TA will connect with other major Canadian municipalities to identify leading practices in EDI-focused recruitment and retention, informing the City’s ongoing strategy.

2025 expected outcomes

3. Improved communication channels and more informed residents and employees

• Use of plain language, inclusive digital design, surveys for improved stakeholder and employee engagement
• Reduced confusion, complaints, or repeated inquiries

13. Improved service delivery outcomes with additional staff training where required.    

2026

1. Liaise with departmental contacts to explore and support the development of specific programming  that create or enhance pathways to employment for equity candidates.
2. Lead the identification of potential collaborations with external community partners, such as Provincial and Federal Governments, Post-Secondary Institutions for pathways to employment for equity candidates. 

2026 expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, indigenous populations, people new to Canada and socio-economic status

9. Improved ability to track, measure and evaluate qualitative metrics for planning and reporting

• Resident satisfaction surveys, lived experience narratives, and community consultations inform service redesigns
• Employee outreach, surveys

Ongoing

1. Continue to offer accommodations upon request and to respond in a collaborative way to requests for accommodation in the application and recruitment process for all City of Winnipeg jobs.
2. Continue to collaborate with the Human Resource Information Systems team to make sure that the self-declaration option in PeopleSoft is integrated early in the application process.
3. Continue supporting the professional growth of TA staff in the area of accessibility.
4. Focused on reinforcing existing partnerships and establishing new connections with organizations that support accessibility initiatives.
5. The network of Health Resource Specialists identified some common challenges to re-deploying employees, when required as part of their workplace accommodation. This continues to be reviewed and the team is working towards creative solutions for accommodation.
6. Health Resource specialists, with their expert knowledge in workplace and reasonable accommodation were identified as valuable internal supports to employees and can also assist in responding to public accommodation requests received in service areas.
7. The annual workforce diversity report details the progress on employee demographics, employee education and employee programs.

On the job

The City is committed to reasonably accommodating and removing potential barriers for individuals once they have been hired. This involves informing all employees about the City’s internal policies and practices relevant to accessibility and accommodation. It also involves reiterating accommodation policies including how to request accommodation. Employees are also informed about accessibility supports, such as alternate communication and formats for documentation, when requested. Finally, it involves considering and providing individual accommodations to support performance management, opportunities for training and advancement and during workplace emergencies.

Under the City’s Health Resource Services program, Health Resource Specialists work with City departments to respond to reasonable accommodation requests. This involves collaborating with managers, unions and individual employees to coordinate resources and supports as needed. A Health Resource Coordinator provides the team of specialists with relevant training, and information about current accommodation legislation, research, trends and best practices. Resources are reviewed, and new information is provided to the Specialists on an ongoing basis. The Health Resource team also meets regularly to review and discuss accommodation practices and collaborate and support each other and ensure an effective program.

For a large portion of accommodation requests, employees require a temporary or permanent change in work assignment and/or job duties. The City can accommodate a significant number of employees, however there are still some challenges that exist. This includes:

• Adequate funding for specialized equipment
• Technology related barriers, such as computer programs and accessibility features
• Limited funding for additional positions into which employees can be placed as an accommodation

Actions

2024

1. Finalize the update of the Administrative Standard on Reasonable Accommodation and post internally and on winnipeg.ca.
2. Deliver additional training for Health Resource Specialists and Human Resources.
3. Promote information on the Social Procurement Framework and supplier registry to various stakeholders and Indigenous rightsholders. Still ongoing
4. Will establish a Professional Equity Network (PEN) for employees with disabilities. PENs provide a forum for equity employees to gather and provide insights on their needs and interests. They provide a way to amplify the voices of equity employees, to raise awareness among all employees, to foster a sense of belonging and to bring the equity lens of the experience to the Equity Office and to the EDI leadership committee.
5. Update the information provided on the City’s internal Accessibility Landing page, in part to provide direct links to relevant policies and information provided through internal Human Resource pages.
6. Since October is Employment Disability Awareness Month, continue to standardly use the October safety talk to prompt workplaces to review emergency response plans and to prompt the creation of new and updating of existing individual accommodation plans in Emergency Plans as needed.
7. Explore additional ways to use Employment Disability Awareness Month to remind employees about where to find accessible employment relevant admin standards and resources.
8. Finalize RFA review by The Workforce Technology Working Group and once approved, purchase licences for use by employees with cognitive/ intellectual disabilities.
9. The City of Winnipeg has developed and is implementing a Psychological Health and Safety Administrative Standard effective May 2024. Additional Psychological Health and Safety employee and leadership training have also been developed and implemented as part of this program.  

Ongoing

1. Continue to review the Health Resource Program, including internal practices related to accommodation.
2. In addition, the City will continue to support the learning and development of metal health and wellness, while also promoting awareness. Tools include: online learning and training, mental health week events, departmental peer support toolkit, survey to assess psychological health and safety across the organization (guarding minds at work survey) and through our health and safety committees.

Ongoing expected outcomes

1. Improved ability to be representative and inclusive of our community

• Services reflect the diversity of the population, including accessibility, race, gender, age, ability, language, people new to Canada and socio-economic status